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Perform the following tasks before launching the Infrastructure Management installation program.

  • Clean your temporary directories. Start with the temporary folder in your home folder. Also clean the %Temp%, %Tmp% directories, and C:\WINNT\Temp or C:\Windows\Temp if present. You might not be able to delete all the files, but BMC recommends that you remove any files or directories that begin with TrueSight or Infrastructure Management.
  • If Terminal Services is enabled, configure it to save installation log files after the installation is complete; otherwise, the log files will be deleted. For more information, see To configure the required Terminal Server options.
  • Enable Windows short path configuration
  • Configure your firewall to allow TCP port 7, which is used to communicate with other Infrastructure Management hosts.

To configure the required Terminal Server options

To enable running the installation through a Terminal Services connection or a remote desktop session, configure the Terminal Server options that pertain to temporary folders.

  1. On the host computer, open the Local Group Policy Editor by selecting Start > Run and typing gpedit.msc.
  2. Expand the following folder: Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary folders.
  3. Double-click the following options to set each to Enabled:
    • Do not delete temp folder upon exit
    • Do not use temporary folders per session
  4. Restart the computer.

Troubleshooting tip

If you receive a notification about Terminal Server configuration when you run the installation, perform the following steps to back up the registry and adjust registry key values as follows:

  1. On the host computer, open the Registry Editor by selecting Start > Run and typing regedit.
  2. Expand the following folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
  3. Set the value for PerSessionTempDir and DeleteTempDirsOnExit to 0.
  4. Restart the computer.


You can revert these changes after you run the installation utility and complete the installation process. You might be required to reboot the computer.

BMC recommends that you retain the Terminal Services settings after installing Infrastructure Management. Retaining the Terminal Services settings makes it easier for you to upgrade to future versions of Infrastructure Management.

Checking the preinstallation requirements for Windows

When you start the BMC TrueSight Infrastructure Management Server installation, the installer checks to ensure that the target computer is configured based on the recommended settings. The installer checks the environment and reports a status of OK or Not OK for each configuration variable that it checks.

For Windows, the following pre-install checks are run:

Preinstallation check



Checks whether the user running the preinstallation utility has necessary rights and permissions.


Checks whether the operating system patch (if any) is supported


Checks whether the necessary amount of RAM is available

Hard Disk Space

Obtains the list of drives, obtains the list of quorum in case of cluster systems, determines the disk space available for each of the drives, and identifies the drive (for example, during installation, it will identify if it is a C or D drive)


Checks whether the processor configuration is supported


Checks whether the required ports are available. For the list of ports required, see Network ports.

Note: If you are using a dual-stack computer, the preinstallation check for port availability may not be performed. Therefore, you must manually check for the availability of ports in case of dual-stack computers.


Checks the page file size


Checks whether the NIC card is available


Confirms the IP address


Verifies that the default gateway is not blank


Identifies the file system (for example, on Windows, it identifies NTFS which is supported for Windows)

Disk Info

Obtains the list of drives, obtains the list of quorum/common data disks if there is a cluster installation, identifies the disk space available for each drive, and identifies the drive and file system, and checks for sufficient space


Checks whether enough free disk space is available on the system boot drive


Looks for the presence of the MSVCP60.dll file, which is required for BMC TrueSight Infrastructure Management Server installation or upgrade


Determines whether the system architecture is 32 or 64 bit


Checks whether the Terminal Services are configured to save log files. If the check fails, then follow the instructions in Configuring Terminal Services to save the log files.


Checks to ensure that BMC Impact Explorer is not installed


Checks to ensure that the Task Scheduler service is running

Cluster installation

Checks whether CluSvc and W32Time services are running on primary and standby nodes when the installation is a cluster installation

Ensures that the necessary cluster resources (Cluster Name, Cluster IP, Cluster Disk, and Quorum Disk in the same group) are available

Related topic

Network ports