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Perform the following tasks before launching the Infrastructure Management installation program:

  • Clean your temporary directories. Start with the temporary folder in your home folder. You may not be able to delete all the files, but BMC recommends that you remove any files or directories that begin with TrueSight or Infrastructure Management.
  • Ensure that the nobody user account exists on the target computer.
  • Disable X Windows access control by using the xhost command.
  • If the init file is not copied to the /etc/rc3.d directory, then the Integration Service corresponding to the init file is not listed as installed (in the list of existing Integration Service installations) during installation of other integration services. This is valid only for non-root users.
  • Configure your firewall to allow TCP port 7, which is used to communicate with other Infrastructure Management hosts.

Permissions required for a nonroot user

On Linux or Solaris computers, you can install the Infrastructure Management Server as a root user as well as a nonroot user. However, you must provide certain permissions to the nonroot user as the root user. 

  • Provide read, write, and execute permissions for the following directories:
    • Installation directory
    • /etc directory for set environment variable permission
    • /usr and /usr/bin directories for create softlink permission
    • /etc/init.d directory for create service permission 
  • Provide read and write permissions for the following files and directories:
    • /etc/csh.cshrc file (Linux) or /etc/.login file (Solaris)
    • /etc/profile directory for set environment variable permission 

Note

While installing the Infrastructure Management Server with a nonroot user, change the port numbers for Apache and Apache SSL between 1025 to 65535 because the nonroot user does not have permissions to use ports below or equal to 1024.

Checking the preinstallation requirements for Solaris

When you start the BMC TrueSight Infrastructure Management Server installation, the installer checks to ensure that the target computer is configured based on the recommended settings. The installer checks the environment and reports a status of OK or Not OK for each configuration variable that it checks.

For Solaris, the following preinstallation checks are run:

Check

Description

Operating system

Checks if the operating system is SunOS

Zone on the System

The BMC TrueSight Infrastructure Management Server does not support installation on the global zone when there are subzones present. Installation is supported only on non-global full zones. Zones are supported from Solaris 10 and later, so the check for presence of zones is from Solaris 10 onwards.

Root [ / ] partition

Ensures that the root partition is not 100% full. The installation may fail if there is insufficient space available in the root partition.

BEM Components

Checks if BMC Impact Solutions components are present. If they are present, they must be uninstalled.

User nobody exists in the system

Checks if the nobody user and nobody group exist in the system.

Operating System Processor Type

Checks if the processor is 64-bit SPARC processor. Installation is not supported on the 32-bit SPARC processor.

Operating System Version

Checks if SunOS version is supported

IP address

Verifies the IP address

Host names resolved IP against IP

Checks if the resolved IP for the host name matches the IP address

Loghost matching with host name

Checks if loghost matches the host name

DNS configuration

Checks whether DNS is configured on the system. This is required for DHCP support for the BMC TrueSight Infrastructure Management Server.

Permissions on /tmp

Checks if /tmp directory has read, write, and execute permission for owner, group, and others

gzip

Checks if the gzip compression utility is present in the /usr/bin/gzip or /bin/gzip or /usr/local/bin/gzip path. Gzip is no longer shipped with BMC TrueSight Infrastructure Management Server and is required for successful installation.

Default router

Checks if the default gateway is configured

Available swap space

Checks if the computer has the minimum amount of swap space available

File mode creation mask

Checks if /usr/bin/umask value is 022

Total memory

Checks if the computer has the minimum memory available

Motif Runtime kit

Checks whether Motif Runtime kit (SUNWmfrun), ICE components package (SUNWxwice), and X11 platform software (SUNWxwplt) installation components are installed

Patch level on the system

Check if all the required patches needed for the JRE on the particular OS are present

If the installation program encounters a failed check on a mandatory setting, it aborts the installation. To resolve any failed checks, review the prerequisites in this page to ensure that you have implemented all of them. If all the prerequisites have been implemented and the preinstallation check still fails for some checks, see the Installation and uninstallation issues.

If the required patches are not installed, you will get the following message:
Solaris Patch Needed 

If your system requires a new patch, the text will be similar to the following:
Checking patch level of the system...System does NOT have required level of patch.

To run the BMC TrueSight Infrastructure Management Server successfully on Solaris, install the required patches from the SunSolve website, and reboot the system before installing the BMC TrueSight Infrastructure Management Server.

Checking the preinstallation requirements for Linux

When you start the BMC TrueSight Infrastructure Management Server installation, the installer checks to ensure that the target computer is configured based on the recommended settings. The installer checks the environment and reports a status of OK or Not OK for each configuration variable that it checks.

For Linux, the following preinstallation checks are run:

Check

Description

Operating system

Checks whether this operating system is a supported Linux operating system.

Kernel version

Checks if the kernel version is according to the supported operating system.

Root [ / ] partition

Ensures that the root partition is not 100% full. The installation may fail if there is insufficient space available in the root partition.

BEM Components

Checks if BMC Impact Solutions components are present. If they are present, they must be uninstalled.

IP address

Verifies the IP address

Host names resolved IP against IP

Checks if the resolved IP for the host name matches the IP address

DNS configuration

Checks whether DNS is configured on the system. This is required for DHCP support for the BMC TrueSight Infrastructure Management Server.

Permissions on /tmp

Checks if /tmp directory has read, write, and execute permission for owner, group, and others

gzip

Checks if the gzip compression utility is present in the /usr/bin/gzip or /bin/gzip or /usr/local/bin/gzip path. Gzip is no longer shipped with BMC TrueSight Infrastructure Management Server and is required for successful installation.

gunzip

Checks if the gunzip compression utility is present in the /usr/bin/gunzip or /bin/gunzip or /usr/local/bin/gunzip path directory

Default router

Checks if the default gateway is configured

Port availability

Checks whether the required ports are available. For the list of ports required, see Network ports.

Note: If you are using a dual-stack computer, the preinstallation check for port availability may not be performed. Therefore, you must manually check for the availability of ports in case of dual-stack computers.

Available swap space

Checks if the computer has a minimum of 3 gigabytes of swap space available

File mode creation mask

Checks if the umask value is 022

Total memory

Checks if the computer has a minimum of 4 gigabytes of memory available

Mail configuration

Checks for mail configuration

Required libraries

Checks for required libraries. For information about the required libraries, see Installing the BMC TrueSight Infrastructure Management Server on Linux or Solaris with Sybase as database and Installing Integration Service and Remote Cell on Linux, IBM AIX, or Solaris.

If the installation program encounters a failed check on a mandatory setting, it aborts the installation. To resolve any failed checks, review the prerequisites in this page to ensure that you have implemented all of them. If all the prerequisites have been implemented and the preinstallation check still fails for some checks, see Installation and uninstallation issues.

Related topics

Network ports

Installation and uninstallation issues