BMC Service Resolution is a solution that detects and registers infrastructure incidents and application/service-aware incidents, informing you proactively of issues in the IT environment—for example, when a server is not responding, the Payroll Application is impacted or the Consumer Banking Service is slowing down.
The integration of BMC TrueSight Infrastructure Management with BMC Service Resolution enables TrueSight Infrastructure Management to create incidents in BMC Remedy Service Desk based on events in the cell. It adds business context to incidents by enabling bidirectional flow of information between the cell and BMC Remedy Service Desk.
The following table lists the supported software versions for the integration:
|BMC TrueSight Operations Management||10.0||10.1|
BMC Service Resolution
After you register the Infrastructure Management server with the Presentation Server, perform the following steps:
Configure BMC Service Resolution 3.0 on BMC Infrastructure Management.
The Event Based Incident Mapping, Component Based Incident Mapping, and BMC Intelligent Incident Service Policy Console forms are moved to the TrueSight console under Administration > Integrations > Intelligent Ticketing Configuration.