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Applying the Fix Pack on the Infrastructure Management server automatically updates the following components:

  • Infrastructure Management server
  • Infrastructure Management Self-Monitoring Service
  • Infrastructure Management local Administration Console
  • Infrastructure Management local Integration Service

This topic presents the following information:

To install the Fix Pack on the Infrastructure Management server (Microsoft Windows)

  1. From the extracted installation files, access the appropriate folder for the operating system. 
  2. Under the TSIMServer\Disk1 directory, open the install.cmd file with the Run as administrator option to launch the service pack installer. Do not use the setup.exe file.
  3. In the Welcome screen, click Next.
  4. Read and agree to the terms of the license agreement and click Next.
    The installer performs the pre-installation checks. 
  5. In the Fix Pack Installation Confirmation screen, select Yes and then click Next. If you select No, the installation does not proceed.
    The installer proceeds to stop the Infrastructure Management server.
  6. In the Configuring KB Migration Path screen, if you had already migrated customized KB definitions to the standard 10.0 KB, select Yes, and browse to the path of the customized KB directory.
    The file path should follow this hierarchy structure:
    \topLevelDirectory\mergedKB\server\etc\cellName, where \server\etc\cellName is the standard sub-directory.

    Warning

    The installer copies the KB under the \mergedKB\server\etc\cellName path and overwrites the KB in the default installationDirectory\pw\server\etc\cellName path.

  7. Click Install.
    The installer configures the Infrastructure Management server components and starts the installation process. This might take some time. After the installation, the Installation Summary dialog box displays a summary of the components installed. To view the installation logs, click View Log.
  8. Click Done to complete the installation process.

  9. Restart the computer.

To install the Fix Pack on the Infrastructure Management server (UNIX)

To install the Fix Pack as a non-root user

To install the Fix Pack as a non-root user, run the following command as a root user:

chown -R <non-root user name>:root ./<installation directory>/

For example, chown -R oper:root ./TrueSight/

  1. From the extracted installation files, access the appropriate folder for the operating system.
  2. Under the TSIMServer/Disk1 directory, run install.sh.
    The Welcome screen is displayed.
  3. Click Next.
  4. Read and agree to the terms of the license agreement and click Next.
    The installer performs the pre-installation checks. 
  5. In the Fix Pack Installation Confirmation screen, select Yes and then click Next. If you select No, the installation does not proceed.
    The installer proceeds to stop the Infrastructure Management server.
  6. In the Configuring KB Migration Path screen, if you already migrated customized KB definitions to the standard 10.0 KB, select Yes, and browse to the path of the customized KB directory.
    The file path should follow this hierarchy structure:
    \topLevelDirectory\mergedKB\server\etc\cellName, where \server\etc\cellName is the standard sub-directory.

    Warning

    If you have KBs to migrate but have not done so, pause the upgrade process and migrate them before proceeding. See Using the mmigrate utility.

    The installer copies the KB under the \mergedKB\server\etc\cellName path and overwrites the KB in the default installationDirectory\pw\server\etc\cellName path.

  7. Click Install.
    The installer configures the Infrastructure Management server components and starts the installation process. This might take some time. After the installation, the Installation Summary dialog box displays a summary of the components installed. To view the installation logs, click View Log.
  8. Click Done to complete the installation process.
  9. Restart the computer.

To configure Infrastructure Management after installing the Fix Pack

After installing the Fix Pack on the Infrastructure Management server, perform the following tasks:

Verify if the Fix Pack was installed successfully

From the pw command prompt window, run the pw viewhistory command and verify if the following line is displayed:

BMC TrueSight Infrastructure Management Server FixPack 10.0.500.001 <build number> applied

Update the custom RMI port information

If you have specified a custom RMI port, it is replaced with port 2100 after installing the Fix Pack.

To update the custom RMI port number, perform the following steps:

  1. Edit the InstalledDirectory\pw\jboss\server\minimal_jms\conf\jboss-service.xml file.
  2. Update the following attribute and replace 2100 with the custom RMI port number.

    <attribute name="RmiPort">2100</attribute>
  3. Restart the Infrastructure Management server by using the pw sys start command.

Migrate Knowledge Bases for custom cells

The Fix Pack installer upgrades and migrates the cell created by the installer. For custom cells that are created manually, the installer does not migrate the KBs.

To migrate the KBs for custom cells, perform the following steps:

  1. Follow the instructions at Migrating the configuration of Infrastructure Management cells.
  2. Compile and restart the custom cells. For more information, see Compiling a Knowledge Base - mccomp.

Reinitialize the BMC Atrium CMDB integration

After installing the Fix Pack, publishing might fail with a pclassinfo error. This is caused due to a class information sync issue.

To resolve this issue, perform either one of the following steps:

  • Using the Operator console:
    1. Go to Options > Administration and click Edit next to the Integrations option.
    2. Clear and then select the BMC AR Server / CMDB checkbox.
    3. Click Apply to reinitialize the BMC Atrium CMDB integration.
  • Using pclassinfo:
    1. From a command prompt window, run pclassinfo -x -o mc_sm_object.baroc.
      An mc_sm_object.baroc file is created in the current directory.
    2. Replace the existing mc_sm_baroc.object file of the target cell in the installationDirectory/pw/server/etc/cellName/kb/classes directory with the mc_sm_object.baroc file created in the previous step.
    3. Recompile the cell's Knowledge Base and restart the cell.
      1. mccomp –n pncell_<Infrastructure Management server Hostname>
      2. mkill –n pncell_<Infrastructure Management server Hostname>
      3. mcell –n pncell_<Infrastructure Management server Hostname>

Reintegrate with BMC Service Resolution 3.5.01

After installing the Fix Pack, perform the following steps to reintegrate with BMC Service Resolution 3.5.01:

  1. Modify the .load file in the installedDirectory\server\etc\pncell_<Infrastructure Management server host name>\kb\rules directory:
    Change the order of the outage entry such that it is not the last entry in the .load file. Move the outage entry under email_to_event in the .load file.
  2. Modify the intelligentticketing.properties file under the installedDirectory\integrations\EventIntegrator directory:
    Add the entry bsrversion=3.5.01 at the end of the file.
  3. From a command prompt window, run pclassinfo -x -o mc_sm_object.baroc.
    An mc_sm_object.baroc file is created in the current directory.
  4. Replace the existing mc_sm_baroc.object file of the target cell in the installationDirectory/pw/server/etc/cellName/kb/classes directory with the mc_sm_object.baroc file created in the previous step.
  5. Recompile the cell's Knowledge Base and restart the cell.
    1. mccomp –n pncell_<Infrastructure Management server Hostname>
    2. mkill –n pncell_<Infrastructure Management server Hostname>
    3. mcell –n pncell_<Infrastructure Management server Hostname>
  6. Restart the SDIG service on the Infrastructure Management server host computer.
  7. Reintegrate the Atrium CMDB and SDIG using the Operator console.
  8. Clear the Mid-tier cache and restart the Apache Tomcat service on the ITSM host computer.

Where to go from here

If you have an integration with BMC Remedy ITSM, install the BMC CMDB Extensions. If not, install the remote Administration Console.

Related topics

Installing the Fix Pack in high availability cluster mode

Installing the Fix Pack silently