Page tree

Unsupported content


This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

This topic presents some of the Frequently Asked Questions (FAQ) about upgrading and migrating to Infrastructure Management 10.0.

FAQs about upgrading the Infrastructure Management Server

This section presents some of the FAQs about upgrading the Infrastructure Management Server.

The previous released versions: BMC ProactiveNet 9.5.xx or BMC ProactiveNet 9.6.xx, or Infrastructure Management 9.6.xx with the latest service packs applied. For more information, see Preparing for upgrade.

 BMC recommends moving to the latest service packs first; SP1 for BMC ProactiveNet 9.5.

 BMC recommends that the BMC TrueSight Infrastructure Management Server be upgraded first.

 Yes, KMs compatible with existing PATROL Agent versions will continue to work.

 No. The PATROL Agents have to be upgraded to 9.5 or later. PATROL Agents 9.5 and later work with Integration Service 10.0.

 Yes, the existing license file will work. Contact Customer Support for obtaining the latest license file.

 Yes. BMC recommends that you back up your existing environment before the upgrade so that the environment can be restored in case of a failure.

 Yes, this will work without making any changes to database.

 In a multi-server deployment, first upgrade the Child Servers followed by the Central Server.

FAQs about upgrading the Integration Service

This section presents some of the FAQs about upgrading the Integration Service.

 Yes. Install a fresh 10.0 Integration Service, start upgrading each PATROL Agent, and move it to new Integration Service.

 Yes, multiple Integration Services are supported. You can install a fresh 10.0 Integration Service on the same computer and move the upgraded PATROL Agents to this Integration Service.

 Yes, you can install a new 10.0 Integration Service on a different computer and move the PATROL Agents to that Integration Service.

 Yes, data collection from the remaining Integration Service(s) continues.

 Infrastructure Management 10.0 works with Integration Services 9.5.xx and 9.6.xx with the latest service pack applied.

 BMC recommends that you upgrade all the PATROL Agents available under the p3 profile. However, if you do not upgrade, a backup of the p3 profiles is taken during the upgrade.

 Use the pw remote add <Integration Service host> command to add a remote Integration Service to the 10.0 BMC TrueSight Infrastructure Management Server.

 You can install 10.0 Integration Services side-by-side on the same host or another host, and then upgrade the PATROL Agents and directly connect to them to the 10.0 Integration Services.

Related topics

Determining whether to upgrade or migrate from an earlier version

Benefits and risks to upgrades and migrations

Preparing for upgrade