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The Triage and Remediation Solution leverages the following mandatory BMC products:

  • Infrastructure Management Performance Management
  • BMC PATROL 
  • BMC Atrium Orchestrator platform and the following product components:
    • AutoPilot Operations Action (OA) Change Management
    • AutoPilot OA Configuration Management
    • AutoPilot OA Incident Management
    • AutoPilot OA Event Management
    • AutoPilot OA Network Utilities
    • AutoPilot OA Task Management
    • AutoPilot OA Credentials Store
    • AutoPilot AD Utilities
    • AutoPilot OA Common Utilities
    • BMC Remedy AR System Application adapter and Remedy Monitor adapter
    • BMC Atrium Orchestrator BMC Event Management and ProactiveNet Monitor adapter
    • BMC Atrium Orchestrator BMC Event Management and ProactiveNet Actor adapter
    • BMC Atrium Orchestrator Telnet adapter
    • BMC Atrium Orchestrator Windows Command adapter
    • BMC Atrium Orchestrator SSH adapter

    In addition, you will need the following modules:

    • AMP AD BMC Remedy ARS module (BMC Atrium Orchestra Remedy adapter module)
    • RBA AD BMC Event Manager module (BMC Atrium Orchestra Event Manager adapter module)

The Triage and Remediation Solution leverages the following optional BMC products:

  • BMC Remedy IT Service Management (BMC Remedy ITSM)
  • BMC Atrium Configuration Management Database (BMC Atrium CMDB)

Ensure that you have the correct prerequisite products and versions installed and operational as listed in the System Requirements and Product Compatibility document on the Customer Support website at http://www.bmc.com/support_home.

Note

If you do not want to install BMC Remedy ITSM artifacts related to the Triage and Remediation Solution, then use the Custom Set path to install the Atrium Orchestrator Content. See Installation paths.

 

 

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