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    This topic contains information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack. 

    For information about issues corrected in this service pack, see Known and corrected issues.

    Click here to create a PDF version of the Service Pack 1 release notes.

    Enhancements

    Service Pack 1 provides the following enhancements:

    Support for IPv6

    BMC PATROL for Apache Tomcat and Generic Java Server now supports Internet Protocol version 6 (IPv6). You can enter an IPv6 address as the host to monitor. 

    Downloading the service pack

    This section provides the information that you need to download and install the service pack from the BMC Electronic Product Distribution (EPD) website.

    To download the installation utility and service pack from the EPD website

    1. Create a directory in which to place the downloaded files.

      Note

      On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

    2. Go to http://www.bmc.com/available/epd.html.
    3. At the logon prompt, enter your user ID and password, and click Submit.
    4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
    5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
    6. Verify that the correct profile is displayed for your download purpose.
    7. You can download the installation utility and the product service pack using either of the following methods:
    Using Component View
    1. In the Filter Products field, type BMC PATROL Installation Utility.
    2. Click Go.
    3. In the right pane, click BMC PATROL Installation Utility.
    4. In the Version list, select 9.6.00, and click Go.
    5. In the Products tab, based on the operating system, select the check box next to the files.

      Link titleActual file name

      BMC PATROL Installation Utility Version 9.6.00 - Windows Only

      ins_WINDOWS_9600.zip

      BMC PATROL Installation Utility Version 9.6.00 - All UNIX/LINUXins_ALL_9600.tar
    6. To download the selected files, click Download (FTP) or Download Manager.
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
    7. Click <<Back to Product List.
    8. In the Filter Products field, type BMC PATROL for Apache Tomcat and Generic Java Server.
    9. Click Go.
    10. In the right pane, click BMC PATROL for Apache Tomcat and Generic Java Server.
    11. In the Version: list, select 3.0.10, and click Go.
    12. In the Patches tab, based on the operating system, select the check box next to the files.
       

      Link title

      Actual file name

      Platform
      BMC PATROL for Apache Tomcat and Generic Java Server v3.0.10

      tctgjskit_ALL_3010.tar

      Linux
      BMC PATROL for Apache Tomcat and Generic Java Server v3.0.10

      tctgjskit_ALL_3010.zip

      Microsoft Windows/NT
    13. To download the selected files, click Download (FTP) or Download Manager.
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
    14. Complete the installation procedure described in the Installing the service pack section.
    Using Licensed Products View
    1. Click Go To Licensed Products View.
    2. Locate BMC Performance Manager for Web Application Servers and expand its entries to show the available version numbers.
    3. Expand BMC Performance Manager for Web Application Servers 4.0.00 to show the available components.
    4. Expand BMC PATROL Installation Utility 9.6.00 to show the available files.
    5. Select the check box next to the files, based on the appropriate platforms.

      Link titleActual file name

      BMC PATROL Installation Utility Version 9.6.00 - Windows Only

      ins_WINDOWS_9600.zip

      BMC PATROL Installation Utility Version 9.6.00 - All UNIX/LINUXins_ALL_9600.tar
    6. To download the selected files, click Download (FTP) or Download Manager.
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
    7. Click Product Patches tab.
    8. In the Product Patches tab, expand BMC Performance Manager for Web Application Servers and expand its entries to show the available version numbers.
    9. Expand BMC Performance Manager for Web Application Servers 4.0.00 to show the available components.
    10. Expand the BMC PATROL for Apache Tomcat and Generic Java Server 3.0.10 component to show the available files.
    11. Select the check box next to the service packes, based on the appropriate platform.

      Link title

      Actual file name

      Platform
      BMC PATROL for Apache Tomcat and Generic Java Server v3.0.10

      tctgjskit_ALL_3010.zip

      Linux
      BMC PATROL for Apache Tomcat and Generic Java Server v3.0.10

      tctgjskit_ALL_3010.zip

      Microsoft Windows/NT
    12. To download the selected files, click Download (FTP) or Download Manager.
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
    13. Complete the installation procedure described in the Installing the service pack section.

    Installing the service pack

    Note

    Before you begin

    You must install the service pack on the following computers:

    • Hosts that are running the PATROL Agent
    • Hosts that are running the PATROL Console

    Before you install the service pack, complete the following steps:

    1. Stop the PATROL Agent.
    2. Back up the PATROL_CACHE directory.
    3. Delete all BMC PATROL for Apache Tomcat and Generic Java Server files from the PATROL_CACHE directory.
    4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.

    To install the BMC PATROL for Apache Tomcat and Generic Java Server 3.0.10 Service Pack

    1. Extract the installation utility for your operating system as appropriate:

      • For Windows, double-click ins_WINDOWS_9600.zip.
      • For UNIX, enter tar -xvf ins_ALL_9600.tar.

        The contents of the files are extracted into the bmc_products sub directory.
    2. Extract the service pack files for your operating system as appropriate:
      • For Windows, double-click tctgjskit_ALL_3010.zip.
      • For UNIX, enter tctgjskit_ALL_3010.tar.

        The contents of the files are extracted into the bmc_products subdirectory. 
    3. From the bmc_products directory, run the installation utility as appropriate for your operating system:

      • For Windows, double-click setup.exe.

      • For UNIX, run setup.sh.

    4. Follow the on-screen instructions until the Select Products and Components to Install page is displayed. 

    5. On the Select Products and Components to Install page, select PATROL for Apache Tomcat and Generic Java Server - Service Pack 3.0.10.

    6. Follow the on-screen instructions to complete the installation.
       

      After you complete the installation steps, you can delete the temporary directory and its contents.

     

     

     

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