Integration for BMC Remedy Service Desk requirements
Supported operating systems and disk space requirements
Operating systems | Disk space requirements | Hardware |
|---|---|---|
Microsoft Windows Server 2008 R2 | 330 MB |
|
Sun Solaris 10 | 171 MB | SPARC (32- and 64-bit) |
Red Hat Enterprise Linux 6.2 |
|
|
Supported versions of BMC products required to use IBRSD
Before installing IBRSD, you must have installed the supported versions of the BMC Remedy and BMC ProactiveNet products listed in the table below. To determine the order in which to install these products, see their respective documentation.
Product or patch | Version | Reference |
|---|---|---|
BMC Remedy AR System Server | 7.6.04 SP4, 8.0, 8.1, 8.1 SP1, 8.1 SP2, 9.0, and 9.1* |
|
BMC Remedy AR System components:
| 7.6.04 SP4, 8.0, 8.1, 8.1 SP1, 8.1 SP2, 9.0, and 9.1* |
|
BMC Atrium CMDB and Product Catalog | 7.6.04 SP4, 8.0, 8.1, 8.1 SP1, 8.1 SP2, 9.0, and 9.1* | BMC Atrium Core Installation Guide |
Incident management for BMC Remedy AR System 7.6.04 | 7.6.04 SP4, 8.0, 8.1, 8.1 SP1, 8.1 SP2, 9.0, and 9.1* | Download the most recent patch from the BMC support site at http://www.bmc.com/support. |
BMC ProactiveNet Operations Console | 9.6.00 | |
BMC ProactiveNet Administration Console | 9.6.00 | |
BMC ProactiveNet CMDB Extensions | 9.6.00 | |
*Supported with BMC ProactiveNet 9.6 Fix Pack 1 (9.6.00.001) | ||
Required licenses for products required to use IBRSD
To use IBRSD, you need licenses for the following BMC products:
- BMC Remedy AR System Server
- BMC:Atrium CMDB Application
- BMC:Incident Management Application
- BMC:Incident Management User Fixed
- BMC:Financial Management Application
- BMC:Financial Management User Fixed
- BMC:Problem Management Application
- BMC:Problem Management User Fixed