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This integration enables BMC ProactiveNet to create incidents in BMC Remedy Service Desk based on events in the BMC ProactiveNet cell. It adds business context to incidents by enabling bidirectional flow of information between the BMC ProactiveNet cell and BMC Remedy Service Desk.

Important

Though integration between BMC ProactiveNet and BMC Remedy Service Desk is supported, BMC recommends to use the Integration with BMC Service Resolution.

 

For more information on this integration, check the following:

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1 Comment

  1. Above you note "Important: Though integration between BMC ProactiveNet and BMC Remedy Service Desk is supported, BMC recommends to use the Integration with BMC Service Resolution."

    On Page BMC ProactiveNet CMDB Extensions you also write "Integration for BMC Remedy Service Desk (IBRSD) and BMC Impact Model Designer are part of the BMC ProactiveNet CMDB Extensions."

    Does Integration with BMC Service Resolution not only replaces Integrating with BMC Remedy Service Desk (IBRSD), it replaces the entire BMC ProactiveNet CMDB Extensions?

    Why should we use Integration with BMC Service Resolution instead of Integrating with BMC Remedy Service Desk Can you provide a feature compare between this two?