PATROL for Microsoft Exchange Servers monitors the following types of mail response time by using synthetic transactions:
You can monitor the following information:
Type of monitoring | Measurements monitored |
---|---|
Between an Exchange client and an Exchange server |
|
Between Exchange servers | The time required to send messages round trip between two Exchange servers in your organization |
Between an Exchange server and a foreign mail server | The time required to send messages round trip between the Exchange server and a foreign mail server |
This task describes how to configure PATROL to monitor the mail delivery between Exchange servers.
Click OK to display the Server RoundTrip Response Session dialog box.
If necessary, change the mailbox name for the RoundTrip Session.
Warning
You must use the mailbox that PATROL for Exchange Servers created when you installed and configured PATROL for Exchange Servers on the target server.
PATROL creates an application class instance of MSEXCH_Roundtrip_Server that represents the Roundtrip server session. The Roundtrip server session parameter values are updated during the next polling cycle.
A RoundTrip server session lets you test messaging connectivity (messaging capability and network connectivity) between Exchange servers in an organization. At a defined polling interval, the RoundTrip monitor sends a mail message from the source Exchange server (containing the monitor) to a target Exchange server specified in the monitor. Upon receipt of this message, the RoundTrip server component on the target Exchange server responds to the email message by sending a reply to the source Exchange server. If the email message returns to the source Exchange server, you know the message transport is operational. Sending an email message is different from sending a ping message using the TCP/IP Ping utility. Sending a TCP/IP ping message to a remote server shows only network connectivity; it doesn't verify that the Routing Engine (SMTP) is working. A RoundTrip server session email message confirms that both servers are messaging-capable as well as connected via the network.
You can create RoundTrip server sessions between Exchange servers
Use this task to configure PATROL to monitor the mail response time between an Exchange server and a foreign mail server.
A RoundTrip Internet session monitors the time it takes for an e-mail message to be sent to a foreign mail server and a Non Delivery Report (NDR) to be sent back to the originating server. If the RoundTrip message's NDR comes back to the server after the Warning and Alarm range times have expired, then PATROL writes data points to the Status parameter in the MSEXCH_Roundtrip_InetServer
application class. Data points will not be written to the LastMsgTime
, LastNMsgTime
, and MaxMsgTime
parameters.
Note
If you set the Warning and Alarm ranges for the Roundtrip Internet session to 45 and 60 seconds, respectfully, and the NDR arrives in 75 seconds, only the Status parameter will be updated. If the LastMsgTime
, LastNMsgTime
, and MaxMsgTime
parameters have never been updated, they will remain offline.
Note
The foreign mail server does not require a PATROL Agent or PATROL for Exchange Servers.
To create a RoundTrip Internet session
PATROL creates an application class instance of MSEXCH_Roundtrip_InetServer
that represents the RoundTrip Internet session. The RoundTrip Internet session parameter values are updated during the next polling cycle.
A RoundTrip Internet session allows you to test messaging connectivity (messaging capability and network connectivity) between an Exchange server and any foreign mail server connected to the Internet. At a defined polling interval the RoundTrip program sends an email message from the source Exchange server (containing the monitor) to an invalid user on the target foreign mail server. Upon receiving a message destined to an invalid recipient, the Administrator/Postmaster on the foreign mail server sends a Non-Delivery Report (NDR) response back to the source Exchange server. If the NDR is returned to the source Exchange server, message transport and the link between the two servers is operational.
Note
The host Exchange server must be able to send email to the Internet and receive responses without being directed through a routing Exchange server.
When you create this type of RoundTrip session, enter the name of the foreign mail server using one of the following formats:
Note
If you specify only the DNS domain of a foreign mail server and the DNS server is
This task describes how to configure PATROL to monitor the mail response time between an Exchange client and an Exchange Server.
PATROL creates an application class instance of MSEXCH_Roundtrip_Client that represents the Roundtrip client session. The Roundtrip client session parameter values are updated during the next polling cycle.
A RoundTrip client session lets you test the performance and availability of the Exchange server from an end-user perspective and test messaging connectivity (messaging capability and network connectivity) between an email client within any site in an Exchange organization and the Exchange server. To ensure that end-users within the Exchange organization are effectively supported, administrators need to monitor the Exchange server from an end-user perspective for maximum performance. At a defined polling interval, the RoundTrip program (which emulates an email client) on a client machine queries the Exchange server and obtains statistics such as logon time, logoff time, time to create a message, time to delete a message, and time to send a message. During this polling interval, the RoundTrip program also sends email to the Exchange server which in turn replies to the message, verifying that the link between the two machines is operational.
You can create RoundTrip client sessions between an Exchange client and an Exchange server if the client meets the following requirements:
This task describes how to change the configuration settings of an existing Roundtrip client or Roundtrip server session. Select one of the following tasks:
MSEXCH_Roundtrip_Client
application class instance menu as described in Accessing KM Menu Commands.MSEXCH_Roundtrip_Server
application class instance menu as described in Accessing KM Menu Commands.This task describes how to change the default settings associated with all RoundTrip sessions. For example, you can select how many messages to use when calculating the value of the LastNMsgTime
parameter.
This task describes how to display the configuration settings for a RoundTrip session. Select one of the following options:
MSEXCH_Roundtrip_Client
application class instance menu as described in Accessing KM Menu Commands.MSEXCH_Roundtrip_Server
application class instance menu, as described in Accessing KM Menu Commands.MSEXCH_Roundtrip_InetServer
application class instance menu, as described in Accessing KM Menu Commands.This task describes how to suspend Roundtrip sessions. Select one of the following options:
MSEXCH_Roundtrip_Client
application class instance menu as described in Accessing KM Menu Commands.MSEXCH_Roundtrip_Server
application class instance menu as described in Accessing KM Menu Commands.MSEXCH_Roundtrip_InetServer
application class instance menu as described in Accessing KM Menu Commands.This task describes how to resume a RoundTrip session you have suspended. Select one of the following options:
MSEXCH_Roundtrip_Client
application class instance menu as described in Accessing KM Menu Commands.MSEXCH_Roundtrip_Server
application class instance menu as described in Accessing KM Menu Commands.MSEXCH_Roundtrip_InetServer
application class instance menu as described in Accessing KM Menu Commands.This task describes how to change the configuration settings for an existing Roundtrip session. You may want to increase or decrease the send interval or attachment size or change the thresholds for the ALARM and WARN states to increase the efficiency of the Roundtrip sessions.
Select one of the following options:
MSEXCH_Roundtrip_Client
application class instance menu as described in Accessing KM Menu Commands.MSEXCH_Roundtrip_Server
application class instance menu as described in Accessing KM Menu Commands.Use this task to enable or disable Roundtrip monitoring while you are debugging your environment.
Select one of the following tasks:
Note
If you destroy all of the RoundTrip sessions on a client and all of the other applications that use the RoundTrip program, the RoundTrip program is uninstalled from the client computer.
MSEXCH_Roundtrip_Client
application class instance menu as described in Accessing KM Menu Commands.MSEXCH_Roundtrip_Server
application class instance menu as described in Accessing KM Menu Commands.MSEXCH_Roundtrip_InetServer
application class instance menu as described in Accessing KM Menu Commands.