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PATROL for Microsoft Exchange Servers (also referred to as PATROL for Exchange Servers) contains the knowledge that PATROL uses to monitor, analyze, and manage Microsoft Exchange Servers. PATROL for Exchange Servers supports the Microsoft Exchange 2003, 2007, 2010 and 2013 Server product.

Verify that the target computer meets the installation requirements listed in the following table.

System requirements for installing and running PATROL for Exchange Servers





Intel compatible


Operating system

Microsoft Windows Server 2008 Enterprise SP1

To monitor server message traffic, message tracking must be enabled.


The PATROL for Microsoft Exchange Servers installation does not modify the Windows Registry.

Disk space needed to install

On a UNIX console 
24 MB


On a Windows console 
23 MB


Configuration Wizard 
19 MB


Into Console Server or Web Server on Windows 
38 MB


Into Web Server on UNIX 
38 MB


Browser to support online Help for PATROL for UNIX Console

Use Netscape Navigator version 3.01-4.78 to use online Help with the PATROL Console for UNIX.

Considerations for using online Help for Microsoft Exchange Servers


This product uses Common Installer 7.5.21, which requires a browser. For a list of supported browsers, see the PATROL Installation Reference Manual.


Security levels

PATROL security levels for Microsoft Exchange Servers

The PATROL security level is set during the installation of the PATROL infrastructure components. Knowledge Modules (KMs) inherit this security level. PATROL for Exchange Servers does not provide an opportunity to change the security level during installation.


You must have a valid demonstration license (typically good for 30 days) or a permanent license to run your PATROL products. If you do not have a permanent license, contact your BMC Software sales representative.



PATROL for Exchange Servers inherits the port number you specified when you installed the agent.


Installing into a PATROL 3.4. x UNIX environment

You must launch the installation utility from the command line and use the -releaseversion option.

See To install PATROL for Exchange Servers on UNIX

Installing into a UNIX environment without a browser

You must launch the installation utility from the command line and use the -serveronly option.

See To install PATROL for Exchange Servers on UNIX


  • PATROL console 3.4.xx or later
  • PATROL Agent 3.4.xx or later
  • PATROL Console Server 7.2.00 or later
  • PATROL Cluster Configuration Wizard (Component of PATROL for Microsoft Windows Servers version 2.3.00 or later)
  • PATROL Central – Windows Edition 7.1.xx or later
  • PATROL Central – Web Edition 7.1.xx
  • PATROL Configuration Manager 1.4.01 and later
  • BMC ProactiveNet Operations Console 9.0 or later
  • BMC ProactiveNet Central Monitoring Administration Console 9.0 or later

If you are installing PATROL for Exchange Servers as a resource in an Exchange cluster group, you must install the PATROL Cluster Configuration Wizard on each cluster node.

PATROL for Exchange Servers requires that the PATROL Agent function as a COM object. To allow this functionality, the PATROL Agent is temporarily stopped during the PATROL for Exchange Servers installation, and the PATROL Agent COM security level is changed from w, the default setting, to f.

PATROL for Exchange Servers Configuration Wizard requires installation of the PATROL Configuration Manager.


PATROL Cluster Configuration Wizard is supported only on Exchange Servers 2003 and 2007. Later versions of Microsoft Exchange Servers are not supported.

Clustering Software

Microsoft Cluster Server

This software is only required in clustered environment.





BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.

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