BMC recommends that all users using TrueSight IT Data Analytics version 2.5.00, install fix pack 1 on the IT Data Analytics components and the standalone Collection Agents.
In addition, it is recommended that you install the fix pack available for version 2.5.00 of PATROL for IT Data Analytics. For more information, see Fix pack for PATROL for IT Data Analytics 2.5 .
Use the following information to understand the fixes available and instructions for downloading and installing the fix pack.
During data collection, if the records (or events) in the data are too lengthy (or contain too many characters), data collection slows down. A lengthy record slows down the time taken by the default regular expression to detect fields, and this affects the data collection speed.
This fix pack provides you the capability to change the default regular expression used for extracting fields (name=value pairs in the data) automatically. For more information about automatic field extraction, see About field extraction.
To enable this capability, you need to install the fix pack on the machines hosting the standalone Collection Agent and PATROL for IT Data Analytics (KM). For more information about installing the fix pack on PATROL for IT Data Analytics, see Fix pack for PATROL for IT Data Analytics 2.5 .
After installing the fix pack on all instances of the standalone Collection Agent and PATROL for IT Data Analytics, you can change the default regular expression as described in the following procedure.
For information about issues corrected in this fix pack, see Known and corrected issues.
On the Known and corrected issues page, type 2.5.00.001 in the Corrected in box to easily view issues corrected in the fix pack.
Fix packs do not contain all the files that are required for a complete product installation. For more information, see Installing (includes uninstalling) or Upgrading.
From the Component View (the default view), in the Filter Products text box under Products, type part or all of the product name (TrueSight IT Data Analytics) and press Enter, or click Go.
Only the product components entitled for the licenses you own will be displayed.
From the filtered list, click TrueSight IT Data Analytics to obtain the fix pack files.
In the pop-up window, select the appropriate platform and click Go.
Click the Patches tabs, and select the check boxes next to the files to download.
The following table lists the fix pack files for each platform available on EPD.
|Platform||EPD (e-item) name||Product file name|
|Windows||TrueSight IT Data Analytics 2.5.00 Fix Pack 1 for Windows||TrueSight_ITDA_2.5.00.001-Windows.zip|
|Linux||TrueSight IT Data Analytics 2.5.00 Fix Pack 1 for Linux||TrueSight_ITDA_2.5.00.001-Linux.tar.gz|
checksumoperation is used to verify file integrity automatically.
In a single-server deployment, you can directly run the fix pack on the server where IT Data Analytics is installed.
However, if you are operating in a multiple-server deployment, BMC recommends you install the fix pack in the following order of priority.
Before you begin the fix pack installation, ensure that the following requirements are met:
The following default environment variables are already set.
|IT Data Analytics||Windows||%BMC_ITDA_HOME%|
|The preceding variables are automatically set when you install IT Data Analytics.|
|Standalone Collection Agent||Windows||%BMC_ITDA_AGENT_PATH%|
|The preceding variables are automatically set when you install the standalone Collection Agent.|
In a single-server deployment, install the fix pack on the server hosting the IT Data Analytics product. In a multiple-server deployment, install the fix pack on all machines hosting the product components (except the Configuration Database).
Additionally, install the fix pack on all machines hosting the standalone Collection Agent.
When you run the fix pack, the fix pack installer automatically stops the service associated to the component on which you are installing the fix pack. After stopping the service, the fix pack installer applies the fixes and then automatically restarts the service that was stopped earlier.
Locate and run the following fix pack installer with Administrator privileges:
If the installation is successful:
The following message is displayed on the command prompt:
Fix pack installation completed successfully.
The fix pack version is updated in the following locations:
If the installation is not successful: Log a call with BMC Support and include the fixpack.log available in the following directory.