Maintenance outage for upgrade on Sunday, September 22

This site, docs.bmc.com, will be inaccessible for two hours starting at 8 AM CDT, Sunday, September 22, for a platform upgrade.

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    This topic contains information about how to contact Customer Support and about the support status for this and other releases.

    Contacting Customer Support

    If you have problems with or questions about a BMC product, or for the latest support policies, see the Customer Support website at https://www.bmc.com/support/support-central.html. You can access product documents, search the Knowledge Base for help with an issue, and download products and maintenance.

    If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

     

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    Support status

    As stated in the current BMC Product Support Policy, BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the BMC Software Subscription Services Support policy.
    To view the support status for this release, see the BMC TrueSight IT Data Analytics Support page.