This section provides information about upgrading the BMC TrueSight IT Data Analytics product from an earlier version.
Upgrading from version 1.0.00 is not supported; this applies even if you have upgraded to version 1.1.00.
The upgrade process requires you to upgrade all the components of the product to the latest version. For example, you cannot use Collection Station of an earlier version with all other components upgraded to the latest version. This is important to avoid potential problems and errors.
Note that Collection Agents are not considered to be one of the product components. For more information about the product components, see the product architecture.
This topic contains the following information:
Ensure that the earlier version of the product is up and running.
Depending on the type of upgrade, perform the steps described in the following table:
|Typical install||Depending on your platform, you can choose to keep the following check box selections unchanged and click Next:|
The Installation Preview screen is displayed, providing information about the features to be installed, the total disk size, the destination directory, and so on.
Click Install to start the upgrade.
(Optional) Click View Log to see the installation log.
To exit the installation program, click Done.
By default, the following environment variable pointing to the product installation path is automatically set:
To view the upgraded version of the product, reload the current browser page so that the cached content is ignored.
Reload the page by pressing Ctrl+F5 on the browser page.
With Version 2.0.00, BMC TrueSight IT Data Analytics has enhanced security checks to prevent CSRF attacks. You might have to configure the system before you can access it. For more information, see Configuring access URLs.
If your upgrade fails or the product does not work after the upgrade is completed, you can rollback the failed upgrade to an earlier version of the product. An upgrade failure might occur in one of the following scenarios:
When you perform an upgrade, the following files are automatically backed up at %BMC_ITDA_HOME%\Upgrade_Backup_version:
|Type of data||File location|
|Console Server + Search||%BMC_ITDA_HOME%\tomcat\webapps|
For more information, see Modifying the configuration files.
Note: The product does not automatically back up the indexed data, therefore you need to manually create a back up.
After the installation is complete, copy the backed up files to the appropriate locations: