This section contains information about updates in this service pack, and provides instructions for downloading and installing the service pack. 

Note

 There are no corrected issues in this service pack.

Enhancements

The following  monitor types (application classes) and  attributes (parameters) have been added in this service pack:

In version 9.5 of BMC ProactiveNet Operations and Central Monitoring Administration consoles, you cannot access the online documentation for the following monitor types added in this service pack through the interface:

  • UCS Fabric Fan
  • UCS Fabric PSU

To access the online help through the interface, you must perform the following steps:

  1. Navigate to Installationdirectory/pw/pronto/conf folder and locate the helpIdForKM.map file.
  2. Back up the helpIdForKM.map file. Remove all entries related to following application classes from the file:
    • CUM_FI_FAN
    • CUM_FI_PSU
    • CUM_FI_FAN_MODULE
  3. Add the following entries to map file and save the file.
    • CUM_FI_FAN=3004
    • CUM_FI_PSU=3008
    • CUM_FI_FAN_MODULE=3002
  4. Restart the BMC ProactiveNet server.

 

Downloading the service pack

BMC Software products are generally distributed by way of the BMC Electronic Product Distribution (EPD) site. This section contains instructions for downloading the BMC PATROL for Converged Infrastructure service pack from the EPD website.

  1. Create a directory in which to place the downloaded files.

    Note

    On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose.
  7. You can download the installation utility and the product patch using either of the following methods:
Using Component View
  1. In the Filter Products: field, type BMC PATROL Installation Utility.
  2. Click Go.
  3. In the right pane, click BMC PATROL Installation Utility.
  4. In the Version: list, select 9.5.00, and click Go.
  5. In the Products tab, based on the operating system, select the check box next to the files.

    Link titleActual file name

    BMC PATROL Installation Utility Version 9.5.00 - Windows Only

    ins_WINDOWS_9500.zip

    BMC PATROL Installation Utility Version 9.5.00 - All UNIX/LINUXins_ALL_9500.tar
  6. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  7. Click <<Back to Product List.
  8. In the Filter Products: field, type BMC PATROL for Converged Infrastructure.
  9. Click Go.
  10. In the right pane, click BMC PATROL for Converged Infrastructure.
  11. In the Version: list, select 1.2.10, and click Go.
  12. In the Patches tab, based on the operating system, select the check box next to the files.
     

    Link title

    Actual file name

    Platform
    BMC PATROL Version 1.2.00 for Converged Infrastructure

    PATROL_for_Converged_Infrastructure_1210.tar

    All Platforms
    BMC PATROL Version 1.2.00 for Converged InfrastructurePATROL_for_Converged_Infrastructure_1210.zipMicrosoft Windows/NT
  13. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  14. Complete the installation procedure described in the Installing the patch section.
Using Licensed Products View
  1. Click Go To Licensed Products View.
  2. Locate BMC ProactiveNet Performance Management Suite and expand its entries to show the available version numbers.
  3. Expand BMC ProactiveNet Performance Management Suite 9.5.00 to show the available components.
  4. Expand BMC PATROL Installation Utility 9.5.00 to show the available files.
  5. Select the check box next to the files, based on the appropriate platforms.

    Link titleActual file name

    BMC PATROL Installation Utility Version 9.5.00 - Windows Only

    ins_WINDOWS_9500.zip

    BMC PATROL Installation Utility Version 9.5.00 - All UNIX/LINUXins_ALL_9500.tar
  6. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  7. Click Product Patches tab.
  8. In the Product Patches tab, expand BMC ProactiveNet Performance Management Suite and expand its entries to show the available version numbers.
  9. Expand BMC ProactiveNet Performance Management Suite 9.5.00 to show the available components.
  10. Expand the BMC Converged Infrastructure Monitoring and Analytics 1.2.00 o show the available files.
  11. Select the check box next to the patches, based on the appropriate platform.

    Link title

    Actual file name

    Platform
    BMC PATROL Version 1.2.00 for Converged Infrastructure

    PATROL_for_Converged_Infrastructure_1210.tar

    All Platforms
    BMC PATROL Version 1.2.00 for Converged InfrastructurePATROL_for_Converged_Infrastructure_1210.zipMicrosoft Windows/NT
  12. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  13. Complete the installation procedure described in the Installing the patch section.

Installing the service pack

This section contains instructions to install the BMC PATROL for Converged Infrastructure service pack.

Before you begin

You must install the service pack on the following computers:

  • Hosts that are running the PATROL Agent
  • Hosts that are running the PATROL Console

Before you extract and install the service pack, perform the following steps:

  1. Stop the PATROL Agent.
  2. Back up the PATROL_CACHE directory.
  3. Delete all BMC PATROL for Converged Infrastructure files from the PATROL_CACHE directory.
  4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.

To install the service pack, perform the following steps:

  1. From the bmc_productsdirectory, run the installation utility as appropriate for your operating system:
    • For Windows, double-click setup.exe.
    • For UNIX, run setup.sh.
  2. Follow the on-screen instructions until Select Type of Installation page is displayed.
  3. On the Select Type of Installation page, select Custom.
  4. On the Select System Roles page, select the following system role:
    • Computers hosting a PATROL Agent — Managed System
    • Computers hosting any PATROL Console — Console Systems
    • Computer hosting a Console Server — Common Services
  5. On the Select Products and Components to Install page, select PATROL for Converged Infrastructure.
  6. Follow the on-screen instructions to complete the installation.
    After you complete the installation steps, you can delete the temporary directory and its contents. 
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