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Support for third-party products

To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

Before installing PATROL for Citrix XenServer, verify that the target computer meets the following installation requirements:



Operating systems (for PATROL Agent only)

  • Microsoft Windows Server 2012, x86-64
  • Red Hat Enterprise Linux 6.x, x86, and x86-64


  • References to x86-64 include AMD64 (which includes Opteron) and Intel 64 architecture (formerly known as Intel Extended Memory 64 Technology, or Intel EM64T).

Applications managed by BMC PATROL for Citrix XenServer

  • Citrix XenServer 5.5 and 5.6
  • Citrix XenServer 6.0, 6.1, 6.2, and 6.5
  • Citrix XenServer 7.0, 7.1, and 7.2
Java Runtime Environment

Oracle Java version 8.x

Note: For the latest announcement on BMC’s Java Support policies for TrueSight monitoring solutions, see Java support for TrueSight monitoring solutions

PATROL products

  • PATROL Agent version 9.6 or later
  • PATROL Installation Utility version 9.6.00


If you are installing an Agent or console with BMC PATROL for Citrix XenServer, you must specify the port number to connect to all the agent computers.

The default port number is 3181.


BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.