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You cannot directly upgrade to Infrastructure Management Server 9.6.00 from BMC ProactiveNet Server 7.7 or 8.0. To upgrade to BMC TrueSight Infrastructure Management Server 9.6.00, perform the following steps:

  1. Upgrade to BMC ProactiveNet version 8.5 with the latest patch or Service Pack.
    For information about upgrading to BMC ProactiveNet version 8.5, see the BMC Support site to access the October 2010 version of the BMC ProactiveNet Upgrade Guide supporting Infrastructure Management 8.5. 
  2. Upgrade to BMC ProactiveNet version 9.0 with the latest patch.

    For information about upgrading from BMC ProactiveNet version 8.5.xx to 9.0.00, see the BMC Support site to access the April 2012 version of the BMC ProactiveNet Upgrade Guide supporting BMC ProactiveNet 9.0.00.
  3. Upgrade to Infrastructure Management version 9.6.00.
    For information about upgrading BMC ProactiveNet version 9.0.xx or 9.5.xx to 9.6.00, see Upgrading BMC ProactiveNet Server 9.0.xx or 9.5.xx to Infrastructure Management Server on Microsoft Windows or Upgrading BMC ProactiveNet Server 9.0.xx or 9.5.xx to Infrastructure Management Server on Solaris or Linux.