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This integration enables Infrastructure Management to create incidents in BMC Remedy Service Desk based on events in the cell. It adds business context to incidents by enabling bidirectional flow of information between the cell and BMC Remedy Service Desk.

Important

Though integration between TrueSight Infrastructure Management and BMC Remedy Service Desk is supported, BMC recommends to use the Integration with BMC Service Resolution.

 

For more information on this integration, check the following:

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