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This section lists the settings and properties that you can verify to troubleshoot problems that can prevent the CDP server from starting.

  • Ensure that you installed BMC Atrium Orchestrator on a supported platform and operating system and that the system meets the minimum requirements as specified in BMC Remedy and BMC Atrium Product Compatibility Matrices.
  • Ensure that the server component is running as a user with Administrator or root permissions.
  • Ensure you can communicate with the server; for example, try to ping the server computer.
  • Ensure that the server is properly stopped before restarting:
    • On Windows, check the services list or the Task Manager.
    • On UNIX or Linux, enter ps -ef|grep java and look for an entry with the BMC Atrium Orchestrator installation path.
  • Ensure that your computer has the minimum amount of contiguous memory. If the JVM cannot allocate contiguous memory, the server will fail to start.
  • Review the grid.log file to verify that you do not have any port conflicts.
  • Review the catalina out or cataling.log file for server errors.
  • Review the grid.log file for port conflicts.
    • Search for common peer startup messages like No store configured.
    • Search for ERROR messages like java_bind, which indicates that the port is already in use by another application.