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BMC End User Experience Management pinpoints, captures, and communicates the root cause of application problems for a specific transaction, without the need to recreate the problem or replicate its environment in a lab. IT operations and application support staff can isolate the problems and route them to the appropriate domain expert for rapid resolution.

BMC End User Experience Management provides end-to-end visibility by integrating with Application Visibility tools such as BMC AppSight and leveraging AppSight agents deployed on Java EE or .NET application servers (refer to the AppSight for Java EE Wiki for further information about integrating with AppSight for Java EE). Their primary role is gathering diagnostic data on application transaction performance, execution, and errors. These agents are based on the AppSight Black Box patented technology and provide deep application diagnostics for inclusion in application root cause analysis.

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