There are different BMC license types that control the capabilities of your device, such as the number of Watchpoints you can have available at one time on a given Real User Analyzer component. The License Information section of the System information and licenses page displays the licenses installed on the device, its installation date, expiry date, and other parameters.
You initially define a license after you install and set up an component instance in Setting up a component instance. If the product key has expired, or if you need a permanent key for a component instance that is already deployed, you can activate the component manually by requesting a license file from BMC and uploading it via the web interface of the component.
If the component has already been activated with the 30-day product key, on the System information and licenses page, on the Action menu, click Download Registration Info. The registration file is used to identify your instance of the appliance.
Send the registration-information file to
firstname.lastname@example.org indicating your support contract ID and, for Analyzer, Monitor, and APM Central component instances, the number of Watchpoints. Or you can open a support request on the BMC Support site and attach the registration-information file.
When BMC receives your registration file and product key, BMC will send you the license file that you need to activate the product manually.