System requirements for BMC Application Diagnostics

This topic provides the system requirements for BMC Application Diagnostics components.

BMC Application Diagnostics Server (Portal, Collector, and Proxy) system requirements

Supported operating systems

• Windows Server 2008 R2 SP2 64-bit
• Windows Server 2012 R2 64-bit
• Red Hat Linux 5.9 64-bit
• Red Hat Linux 5.10 64-bit
• Red Hat Linux 6.4 64-bit
• SUSE Linux 11.3 64-bit

Database requirements

During BMC Application Diagnostics Portal and Collector installations, you install a MySQL database locally on the same computer as the Portal or Collector host. You cannot connect to a remote database.

Required resources

Ensure that you have sufficient resources for the optimum performance of the size of your deployment.

BMC Application Diagnostics Server resources for different deployment sizes

^{* Divide the required disk size between the number of collectors: <diskSize> / <numberOfCollectors>}

For more information, see Sizing the Application Diagnostics Server components.

Default Server communication ports

The following table lists the default port numbers used by the BMC Application Diagnostics Server components. The listed port numbers are the default values that you can change during installation, or change in the properties files after installation (requires restart of the service). Ensure that you can access the ports.

Default port numbers for Server communication

BMC Application Diagnostics Agent for Java system requirements

Minimum space requirements for App Visibility agent for Java

• Installation disk space: 10 MB
• Recommended reserved space: 30 MB per instance of the agent

Java requirements

• The computer on which you are installing the BMC Application Diagnostics Agent for Java must have Java already installed in order for the BMC Application Diagnostics Agent installation script to run correctly.
• Ensure that the JAVA_HOME environment variable is configured with Java 1.6 or 1.7.

Supported application servers

The following application servers have been tested and certified in BMC's test environment. Only those application servers with Java 1.6 or 1.7 are supported by BMC.

Supported application servers for BMC Application Diagnostics Agent for Java

BMC Application Diagnostics Agent for .NET system requirements

Minimum space requirements for App Visibility agent for .NET

• Installation disk space: 180 MB
• Recommended reserved space: 120 MB

Supported systems for App Visibility agent for .NET

The computer on which you are installing the App Visibility agent for .NET must have IIS already installed for the App Visibility agent installation utility to run correctly.

The following application servers have been tested and certified in the BMC test environment. 

Supported .NET Frameworks

• .NET Framework 4.0
• .NET Framework 4.5
• .NET Framework 4.5.1
• .NET Framework 4.5.2

BMC Application Management Console browser compatibility

You can access the user interface through the BMC Application Management Console with the following combinations of operating systems and web browsers. For hardware and software requirements for the console environment, see System requirements for BMC Real End User Experience Monitoring system components.

Compatible web browsers and operating systems for the Console

Browser → Operating system ↓	Microsoft Internet Explorer 10	Microsoft Internet Explorer 9	Microsoft Internet Explorer 8	Mozilla Firefox1	Google Chrome	Apple Safari1
Mac OS X
Microsoft Windows 7
Linux Ubuntu 10.04 LTS

To correctly load current data for BMC Application Diagnostics in Microsoft Internet Explorer 8, use the following browser configuration, based on the default settings:

1. From the Internet Explorer Tools menu, select Internet Options.
2. On the Advanced tab, scroll to the Security list.
3. Select Do not save encrypted pages to disk.
4. Clear Enable DOM Storage.
5. Select Use SSL 2.0.
6. Clear Use SSL 3.0.
7. Click OK.

Production Environment Considerations

BMC Application Diagnostics components are deployed with a Jetty web server and built-in remote diagnostics components. The components are used for a secure login by BMC personnel for Support purposes. To disable this feature, contact Customer Support.

Related topic

Preparing for installation: Diagnostics Agent for Java