Support information

This topic contains information about how to contact Customer Support and the support status for this and other releases.

Contacting Customer Support

If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central . You can search the Knowledge Base for help with an issue or download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

Special support information for the TS-4200 series appliance

Starting from the date that you order the appliance, you are entitled to 48 months of hardware support from BMC’s third party OEM vendor. You can contact BMC for this support at customer_support@bmc.com.

Support status

As stated in the current BMC Product Support Policy , BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the BMC Software Subscription Services Support policy .

• BMC Real End User Experience Monitoring: http://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=286675.
• BMC TrueSight End User Monitor 4200 Series: https://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=317615.
• BMC Application Diagnostics Support page: https://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=305803