After you install the BMC Application Management Console, a Real User Analyzer, a Real User Collector, a Real User Monitor, APM Central, or an Aggregation Server for Extended Reporting component, you must set up the instance before logging on for the first time. To configure a single component, use the Configuration Wizard to complete the following procedures. If you need to configure multiple components in bulk, use the Configuration Wizard API.
The Configuration Wizard takes you through the multi-step process to set initial system properties.
Connect to the web interface of the virtual machine by typing the URL of the component, for example https://192.0.2.10 (IPv4) or https://[fd4f:9030:fbd4:1:250:56ff:fe8f:4a9a] ( ), in the address bar of a web browser.
If you do not know the IP address of a component, use your hypervisor management tool to view the IP address. The "location" (or address or URL) of the web interface is the IP address of the instance's management port. For example, in the VMware vSphere Client of the VMware management console, open a console window for the guest (the BMC Real End User Monitoring component).
If DHCP is not present, you can use the CLI (accessible via the guest console) to set an IP address, network mask, and gateway by using the following command:
For example, at the prompt, type:
For more information, see Command-line interface.
After you are connected to the component, complete the tasks that follow. Only the task relevant to the component type will be presented.
To activate the product, you can use the default license key below, which is valid for 30 days; you can obtain a permanent license key during the setup; or you can obtain and apply a permanent license key after the component instance has been set up.
Click Submit and then specify SSL-server-certificate properties.
Default license key
Click Download the system registration file.
A zip file is created in the Downloads folder of your browser.
email@example.com your support contract ID and, for Analyzer, Monitor, and APM Central component instances, the . Or you can open a support request on the BMC Support site and attach the registration-information file.
For each instance of a Real User Analyzer, Real User Monitor, or APM Central, you must configure a local disk to store historical traffic data.
The default, built-in disk configuration is adequate for a proof-of-concept deployment only.
For production environments, BMC recommends that you create an additional local disk before configuring the component as follows:
You can change processor and memory allocations any time during the life of the component instance. However, for data storage, if you change the disk, data collected to date is deleted.
If you have not created a local disk, choose one of the following options:
Choosing the data storage disk without defining an additional local disk prior to installation
If you created an additional local disk for storage before installing the component or after resuming the process, the setup wizard detects its presence.
Choosing the data storage disk with an additional local disk defined
Any data already stored on the disk will be deleted.
On the following step of the Configuration Wizard, the system prompts for an additional disk space for storing historical traffic data accessed by a Performance Analytics Query. This step appears if the additional disk is not set up on the virtual machine.
You can select to use either NAS (Network Attached Storage) or you can connect a local disk. If you are using a local disk, the system will shut down so that you can connect the local disk and proceed.
This task does not apply to APM Central, which installs a shared local disk for both PAE and the Real User Monitor (Analyzer) functions.
Secure Sockets Layer (SSL) keys and certificates secure the following types of connections:
The certificate is self-signed; it uniquely identifies the component instance.
SSL server certificate properties
It is also possible to upload the SSL certificate later if required.
On the next step of the Configuration Wizard, you must set a username and password for the initial user of the system, as shown in the following figure, and click Submit.
Creating credentials for the initial user
The initial account has Security-level access. This means that the user logging on with these credentials can access all functionality, including security features, which are invisible to non-Security-level users. Security-level users are usually responsible for handling cryptographic keys, confidential data, and other similar items, and can add other Security-level accounts to the system. The Administrator role is the only role defined for the BMC Real End User Experience Monitoring Aggregation Server for Extended Reporting component.
The Analyzer, Collector, Monitor, and APM Central components are network appliances. To interoperate with external network appliances that use host names instead of IP addresses, such as time servers, SMTP servers, or SNMP servers, you must set up a domain name system (DNS) client for a component.
If you are not ready to provide the DNS server parameters, click Skip. You canlater. Otherwise, enter the following information:
For the Console and PAE you cannot configure DNS parameters through a web interface, so you must use the CLI and the dnsparams command.
Correctly adjusted timekeeping is critical for analysis of time-sensitive data. BMC recommends that you keep the difference between system times of the components as small as possible to maintain data integrity. Ensure that the end-user experience components are showing the same system time by synchronizing them with the network time protocol (NTP) server,
The cliuser account can access the command-line interface (CLI) to perform configuration tasks on the system, such as a firmware upgrade, system reboot, diagnostics collection, and management of network parameters.
You are now ready to log on for the first time.