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Platform alarms are generated for the following BMC Real End User Experience Monitoring components:

Applicable componentComponent name
Aggregation ServerAggregation Server for Extended Reporting
Analyzer 1 Real User Analyzer
APM ConsoleBMC Application Management Console
Collector 1 Real User Collector or TS-4200 hardware Collector
Hardware 1 BMC TrueSight End User Monitor 4200 Series
PAEPerformance Analytics Engine
APM Central 2

Application Performance Management Central

1.Alarms that apply to an Analyzer, Collector, or hardware, also apply to a Real User Monitor.
2.Alarms that apply to APM Central, apply to the AM Console, PAE, and Monitor installed with that component.

The tables below list the alarms and indicate the components to which the alarm applies.

For information about platform alarms and the ways in which you can view them, see End-user experience monitoring platform alarms.

 

System alarms

Alarm name SeverityShort descriptionLong descriptionApplicable componentsAutomatic corrective actions
system.account.definederrorSecurity Officer account not configured 

A user account with the Security role must exist on the system for UI access.

 
AllNone
system.capture.brokencriticalUnable to setup capture interface 

The system is unable to set up the capture interface from the network interfaces available to the system. Corrective actions will be taken.

 
Collector, Hardware, APM CentralIf this alarm has been raised for 5 consecutive minutes, the system will re-initialize the capture interface. After 3 unsuccessful initialization attempts, the system will reboot.
system.capture.dropattentionSystem dropping packets on capture ports

Within the last minute, the system was unable to process all network traffic on the capture ports. These drops occur at the OS level.

 
Collector, Hardware, APM CentralNone
system.capture.noHttpinfoCaptured traffic contains no HTTP data

Within the last minute, the system detected  receipt of network traffic but it is not HTTP traffic.

 
Collector, Hardware, APM CentralNone
system.capture.noHttpsinfoCaptured traffic contains no HTTPS data

Within the last minute, the system detected  receipt of network traffic but it is not HTTPS traffic.

 
Collector, Hardware, APM CentralNone
system.capture.noTrafficerrorSystem not receiving TCP traffic on capture ports

Within the last minute, the system detected  receipt of network traffic but it is not TCP traffic. Since the HTTP protocol uses TCP, no HTTP traffic detected either.

 
Collector, Hardware, APM CentralNone
system.capture.onedirectioninfoSystem receives unbalanced ratio of SYN and SYN-ACK packetsWithin the last 5 minutes, the system detected an unbalanced SYN/SYN-ACK ratio exceeding 30%. The traffic is detected as only going in one direction.Collector, Hardware, APM CentralNone
system.capture.samplingattentionSystem dropping traffic due to resource starvation

In the last 10 minutes, there was at least 1 hit (HTTP transaction) dropped by the system due to resource starvation.

 
Analyzer, Collector, Hardware, APM CentralNone
system.capture.sampling.queryattentionSystem is dropping traffic due to resource starvation while a user-initiated database query was executed 

The system has detected a drop in processed traffic and an active Session Browser query was started before this condition. The query has also been running for more than 60 seconds.

 
Analyzer, Hardware, APM CentralNone
system.console.multipleconsoleserrorSeveral Consoles attempt to manage this device: consoleNames. If the Console IP was recently changed, this condition should clear in 5-10 minutes.

A PAE traffic server can be managed by only one Console at a time. You have incorrectly configured PAE on the following Consoles: consoleNames

For instructions, see Managing Performance Analytics Engine instances.

 
PAE None 
system.console.notpresentinfoNo AM Console detected

The PAE traffic server is not being managed by an AM Console. Your PAE configuration is incomplete.

For instructions, see Assigning data providers.

 
PAENone
system.cpu.busyattentionAverage CPU utilization number% in the last 5 minutes is above configured threshold 

The system has detected a CPU utilization in the last 5 minutes that is higher than the configured threshold (current utilization is number%).

cpuUtilThreshold property 1 : The maximum percentage of CPU utilization that can be reached before an alarm is raised; the default value is 90%.

 
All None
system.cpu.freezecriticalOne or more CPU not responding

One or more CPUs on the system are not behaving as expected and could be halted. Corrective actions will be taken.

 
All

If this alarm has been raised for 5 consecutive minutes, the system will perform a full system reboot. If the condition persists after 20 minutes, the system might be unsuccessfully trying to restart. The alarm will force a low level reboot.

system.data.badVersioncriticalSystem image not compatible. Data migration required

The system is currently running a product version that is incompatible with the data stored on the system. Open a ticket with Customer Support immediately.

 
All None
system.database.connectioncriticalToo many connections registered in DB engine

The database engine reports there are too many processes connecting to it. This causes system instability.

 
Analyzer, Hardware, APM CentralAfter raising the alarm, the system immediately performs a software reboot to clear this situation.
system.database.fullcriticalThe database is full. Purging might not be possible. Contact Customer Support immediately

The database is taking too much space on the disk. Automatic purging by the system might not be possible. Contact BMC Customer Support immediately to clean the disk.

pollFrequency property 1 : How often to check for this condition; the default value is 5 minutes.

dbFullThreshold property 1 : How much of total disk space is used by the database; the default value is 98%.

 
Analyzer, Hardware, APM CentralNone
system.database.smallerrorThe database is running in demo mode (max. 1 GB). This configuration is not recommended for production systems.

When deploying an Analyzer, you must configure additional storage for the Session Browser database. If it was not allocated, then the default 1GB database will provide data retention for only a few minutes.

minimalDBBytes property 1 : The minimum number of bytes a database file part needs to be before being declared small; the default value is 25000000000.

For information, see Storage requirements.

 
Analyzer, Hardware, APM CentralNone
system.dataprovider.connectionerrorSystem is unable to connect to data provider (provider IPaddresses)

The PAE system is unable to connect to one or more configured data providers: provider IPaddresses.

 

 
PAENone
system.datawarehouse.notavailableerrorData warehouse is not available 

The Aggregation Server is unable to detect a configured data warehouse. You will get data loading errors in the UI.

 
Aggregation ServerNone
system.datawarehouse.notconfigurederrorData warehouse is not configured properly 

A data warehouse is not configured properly on the Aggregation Server. Try to reconfigure this system.

For instructions, see Connecting the Aggregation Server to a data warehouse.

 
Aggregation ServerNone
system.epx.watchdogcriticalPacket capture process not responding 

The system detected a problem in the packet capture process. The system could be in trouble and will perform corrective actions.

 
Collector, Hardware, APM CentralIf this alarm has been raised for 5 consecutive minutes, the system will restart the packet capture process gracefully. If this does not fix the problem, the system will restart the packet capture process forcefully. If it is still unsuccessful, then the system will perform a software reboot.
system.ethernet.noTrafficerrorNo traffic on capture interface (network Interface name

There is no network traffic detected from the capture interface (network Interface name).

threshold property 1 : The minimum number of bytes that must be flowing within a minute before triggering the alarm.

enabled property 1 : The current status of the alarm; the default value is 0, which is disabled.

 


Collector, Hardware, APM CentralNone
system.ethernet.portsMissingcriticalCapture port (network Interface name) is missing.

A configured capture port (network Interface name) is no longer defined in the system. Your system will not process some traffic fed to it.

 
Collector, Hardware, APM CentralNone
system.fanout.caseattention One or more case fans failed

One or more of the internal fans failed. This can result in overheating of the unit. Prolonged overheating of the unit will result in hardware failures. 

 
HardwareNone
system.fanout.cpu attentionOne or more CPU fans failed

One or more of the internal CPU fans failed. This can result in overheating of the CPU module. Prolonged overheating of the CPUs will result in hardware failures.

 
HardwareNone
system.https.connectionerror

Stale HTTP connection detected: client IP and Port List

The system has detected a stale connection from client IP and Port List to the management port.

 
AllIf this alarm has been raised for 5 consecutive minutes, the system will automatically reset all stale connections.
system.http.pingcriticalCannot get data from the HTTP management port

The system is unable to access its own management port. You will not have access to the end-user experience monitoring component until the condition is cleared.

raiseThresholdMinutes property 1 : The time the system will wait before the alarm is raised; the default value is 15 minutes.

 
AllIf this alarm has been raised for 5 consecutive minutes, the system will perform a software reboot. If this does not fix the problem, a full reboot is performed.
system.https.pingcriticalCannot get data from the HTTPS management port

The system is unable to access its own management port. You will not have access to this end-user experience monitoring component until the condition is cleared.

raiseThresholdMinutes property 1 : The time the system will wait before the alarm is raised; the default value is 15 minutes.

 
AllIf this alarm has been raised for 5 consecutive minutes, the system will perform a software reboot. If this does not fix the problem, a full reboot is performed.
system.java.oomcriticalJava process out of memory

The system detected that the Java portion of the software has run out of memory. It was restarted automatically.

 
All None
system.management.IfDownerror No link detected on the management port 

No network link signal can be detected on the management port of the system. Since this is the primary way to interact with the system, it must be corrected.

 
All 

If this alarm has been raised for 5 consecutive minutes, the system will restart the management interface. If this does not fix the problem, the link speed will be set to autonegotiation and the management interface will be restarted.

system.management.IfSpeedLowinfoManagement port not negotiated at maximumMode (current mode: speed duplex duplex). 

The management port's network link is not negotiated at the highest speed possible. It is currently set to speed and duplex.

 
HardwareNone
system.memory.hypervisor.swaperrorHypervisor swapped the memory of this VM to disk 

The system (running on VMware) has had its memory space swapped out by the host hypervisor. The system functions can be compromised and its performance degraded.

 
All running on VMware except HardwareNone
system.memory.swapattentionSystem is swapping memory

The system detected that it had to swap a lot of memory out to disk.

 
AllNone 
system.mode.bootingattentionSystem is booting 

The system is currently booting up. Data processing might not have resumed, and the UI might not be available.

 
All None 
system.mode.migrateinfoSystem config migration on going 

The system is undergoing configuration migration. This might take some time for data processing to resume. The UI is not available at this time.

 
All None 
system.mode.safecriticalSystem running in safe mode 

The system is running in safe mode. This is either because the system entered an unstable state or the Customer Support team has done this. The system is not processing data.

 
AllNone
system.mode.softrebootinfoSystem performing software reboot 

The system is performing a software reboot. This is typically done by a critical alarm to solve an issue.

 
AllNone
system.nas.notconfigurederrorNetwork attached storage (or local data storage) is not configured

There is no data storage configured for this system. Data loading will not work.

For instructions, see Assigning data providers or Connecting the Aggregation Server to a NAS device.

 
Aggregation Server, PAE None 
system.nas.notmountederrorThe configured (remote or local) data storage is not mounted. Check whether configuration parameters are correct 

The configured data storage for this system is not available for access. No new data loaded will be loaded until this is resolved.

 
Aggregation Server, PAENone
system.network.connectivityerror

The system is unable to ping its default gateway IP address

The system is unable to ping the configured default gateway IP address. You might be unable to access the UI during this time.

 
AllNone 
system.notPublishing.datacriticalReceived data not published in the database 

The system is receiving data but recent data was not inserted into the database.

 
Analyzer, Hardware, APM CentralIf this alarm has been raised for 5 consecutive minutes, the system will perform a software reboot. If this isn't solved by a software reboot, the system will perform a full reboot.
system.notPublishing.rawdatacriticalReceived raw data not published in the database. The database is in error 

The system is receiving data but the Session Browser database is not being updated.

raiseThresholdSeconds property 1 : The time to wait for a persisting condition before raising the alarm; the default value is 600 seconds.

 
Analyzer, Hardware, APM CentralIf this alarm has been raised for 5 consecutive minutes, the system will perform a software reboot. If this isn't solved by a software reboot, the system will perform a full reboot.
system.notPublishing.sum_objcriticalSummary object data not published in the database 

The system is receiving data but the Watchpoint database is not being updated.

raiseThresholdSeconds property 1 : The time to wait for a persisting condition before raising the alarm; the default value is 1200 seconds.

 
Analyzer, Hardware, APM CentralIf this alarm has been raised for 5 consecutive minutes, the system will perform a software reboot. If this isn't solved by a software reboot, the system will perform a full reboot.
system.notPublishing.sum_pagecriticalSummary page data not published in the database 

The system is receiving data but the Watchpoint database is not being updated.

raiseThresholdSeconds property 1 : The time to wait for a persisting condition before raising the alarm; the default value is 1200 seconds.

 
Analyzer, Hardware, APM CentralIf this alarm has been raised for 5 consecutive minutes, the system will perform a software reboot. If this isn't solved by a software reboot, the system will perform a full reboot.
system.oracle.loaderrorData load issues were detected that could be related to the data warehouse state. Check whether the data warehouse is properly configured and is reachable from the Aggregation Server

Data load issues were detected that could be related to the data warehouse state. Check whether the data warehouse is properly configured and is reachable from the Aggregation Server 

For instructions, see Connecting the Aggregation Server to a data warehouse.

Aggregation ServerNone 
system.process.databasecriticalDB engine is not running The database engine is not running. None of the captured or processed data is kept for viewing.Analyzer, Collector, Hardware, APM CentralNone
system.process.epxcriticalEPX not running 

The packet capture engine is not running. No traffic is being monitored. 

 
Collector, Hardware, APM CentralNone 
system.process.etlcriticalETL process is not running 

The database loading engine is not running. The Aggregation Server is not storing new data. 

 
Aggregation ServerNone 
system.process.javacriticaljava not running 

The Java portion of the software is not running. No data is being capture or processed. 

 
All If this alarm has been raised for 5 consecutive minutes, the system will restart the Java software. If this does not resolve the issue, the system will perform a software reboot.
system.process.snmpattentionSNMP not running 

The SNMP agent process is not running. System alerts will not be sent out by SNMP.

 

All

None 
system.process.virgo.deadlockcriticalVirgo detected a deadlock in the java application 

The system detected that the Java portion of the software is in trouble. It was restarted automatically.

 
Aggregation Server Console, PAE, APM CentralNone 
system.publishing.rcsp.losscritical Data loss occured for record streaming protocol clients: IPaddressList

The system detected a drop in the outgoing queue of the RCSP publisher. This is used to feed PAE with data. The following systems are affected: IPaddressList

 
Analyzer, Hardware, APM CentralNone 
system.publishing.screeninfoSystem receiving data, but traffic exclusion policies reject all of it 

The system is receiving traffic but all traffic was rejected by the configuration.

Check your configuration settings. For information, see Traffic inclusion and exclusion policies.

raiseThresholdSeconds property 1 : The time the system will wait before the alarm is raised; the default value is 1200 seconds.

 
Analyzer, Hardware, APM CentralNone
system.query.slowinfoquery Count queries are running for more than threshold hours

The system detected long running queries. The duration of the queries (query Count) exceeded the configured threshold (threshold) time.

queryThreshold property 1 : The maximum duration of a query before it is considered to be running too long; the default value is 1 hour.

 


PAE, APM Central None
system.ssh.statusinfoSSH access is disabled 

The access to the system by SSH is currently disabled. If you don't have access to the system from an APM Console, enabling SSH is the only way to access the CLI commands. 

For instructions, see Controlling remote access to the command-line interface.

 
All None 
system.status.lastresetinfo Last reboot caused by reset Flag value

The onboard diagnostics system detected the cause of the last system reboot.

 
HardwareNone 
system.status.psuerrorPSU redundancy lost. Check that both power supply units are correctly powered The diagnostics module detected an inconsistency in the power supply. Verify they are both running properly to ensure availability of the system.Hardware None 
system.status.watchdogerrorSystem was rebooted by the watchdog The system was last rebooted by the diagnostics module because it did not think the system was operational.Hardware None 
system.stream.terminationerrorA watchpoint stream for wpid from username at ip-address was terminated after timeThe user username from system ip-address terminated a getstream API call for Watchpoint ID wpid after duration time.Analyzer, HardwareNone 
system.time.drift_adjustedattentionSystem readjusted its time after detecting a time drift

The system's internal clock was adjusted.

 
All except HardwareNone 
system.time.drift_detectederrorSystem time drifting. Software does not keep up the time

The system's internal clock has drifted.

 
All except HardwareNone 
system.time.ntpattentionNTP service is enabled but the system is not synchronized with any time source. possibleCause

The system detected no synchronization with any of the configured NTP servers. If a cause is given in this alarm, the system is unable to reach the configured NTP servers.

 
AllNone 
system.time.ntpsyncerrorNTP time synchonization detected a time offset greater than 5 seconds in the last 24 hours The system detected it was more than 5 seconds from the NTP servers. It resynchronized itself.AllNone 
system.userlogininfoThe user user Name last logged on more than allowed interval minutes ago

The system detected the user user Name has not logged in since allowed interval minutes.

user property 1 : The user account name to watch; the default value is default.

allowed_internal property 1 : The maximum interval between logins for the specified user; the default value is 0 minutes, which disables the alarm.

 


Analyzer, Collector, Hardware, APM CentralNone
systemCaptureIfDownerrorNo link detected on capture port interfaceName

There is no network link detected on the capture port interfaceName. Traffic processing is disabled.

Collector, Hardware, APM CentralNone 
systemCaptureIfSpeedLowinfoCapture port[s] interfaceList not negotiated at 1000 Mb/s or 10000 Mb/s The system detected that the configured capture ports are not currently negotiating at 1Gb/s or 10Gb/s. This can seriously impair the main function of the system.HardwareNone 
systemUserRebootattentionUser userName requested system reboot. System was rebooted by user username.All None 
systemUserShutdownattentionUser userName requested system shutdown.System was shutdown by user username.All None 

1.To view alarm properties, use the alarm command -p parameter. To set alarm properties, use the -s parameter.

Storage alarms

Alarm nameSeverityShort descriptionLong descriptionApplicable componentsAutomatic corrective actions
storage.data_partition.fullcriticalThe system has reached the CRITICAL disk space threshold configured threshold%. The system has stop loading data to prevent data inconsistencies. Restart the Aggregation Server and, contact BMC Customer Support, if the alarm does not clear.  

None.

diskFullThreshold property 1 : The amount of disk space used by the temporary files before this alarm is raised; the default value is 97%.

 

 

Aggregation ServerIf this alarm has been raised for 5 consecutive minutes, the system will stop the data loading process. No new data will be added to the database until this situation is corrected.
storage.data_partition.nearfullerrorThe system has reached the warning disk space threshold configured threshold%. When critical disk space threshold is reached the system will stop loading Data warehouse data to prevent data inconsistencies.  Restart the Aggregation Server and, contact BMC Customer Support, if the alarm does not clear.  

None.

diskNearFullThreshold property 1 : The amount of disk space used by the temporary files before this alarm is raised; the default value is 94%.

 

 


Aggregation ServerNone
storage.drive.fullcriticalThe filesystem on mount Folder is full The maximum disk allocation for the folder named mount Folder has been reached by the system. System stability is compromised. Please contact BMC Customer Support as soon as possible.AllNone 
storage.drive.missing.percerrorMissing drives detected in the RAID array. missing Disk Message The system has detected that some default disk drives are no longer online. The message indicates which drives are missing. Please contact BMC Customer Support as system stability may be compromised.HardwareNone 
storage.drive.temperatureattention

Hard disk drive drive Identifier too hot 

The system detected the hard drive temperature has exceeded the configured threshold. 

scsiDriveTempThreshold property 1 : The temperature at which a SCSI drive will raise the alarm; the default value is 40 Celsius.

sataDriveTempThreshold property 1 : The temperature at which a SATA drive will raise the alarm; the default value is 40 Celsius.

 

 
HardwareNone
storage.image.rescueattentionRescue image not synchronized 

The rescue image partition is not properly synchronized with the currently running system image. To correct the issue, run the installRescue CLI command. 

 


AllNone 
storage.innodb.readerrorattentionInnodb read error: message 

The system has detected an error reading a database file. Please contact Customer Support to verify the disks.

 
Analzer, Hardware, APM CentralNone 
storage.nas.fullcriticalThe configured (remote or local) data storage has reached the critical disk space threshold (configured Threshold%). Please allocate more space to this storage location to prevent data continuity from being affected. 

None.

nasFullThreshold property 1 : The amount of disk space used before this alarm is raised; the default value is 97%.

 


Aggregation Server, PAE, APM Central None 
storage.nas.nearfullerrorThe configured (remote or local) data storage has reached the warning disk space threshold (configured Threshold%). Please allocate more space to this storage location to prevent data continuity from being affected. 

None.

nasNearFullThreshold property 1 : The amount of disk space used before this alarm is raised; the default value is 94%.

Aggregation Server, PAE, APM Central None
storage.nas.writecriticalError writing to the configured (remote or local) data storage. Check availability and permissions. 

None.

Aggregation Server, PAE, APM Central None 
storage.performance.ioattentionPerformance of drives drive Identifiers does not match data processing volume 

Drive performance for drive Identifiers is not sufficient for optimal operations.

 

 

AllNone
storage.raid.perc.degradederrorRaid Identifier disk array is running in degraded mode. Run raidstate for more details The system has detected the RAID system is running in degraded mode. Please run the raidstate CLI command for more details.HardwareNone 
storage.raid.perc.rebuildinginfoRaid Rebuilding State The system is currently rebuilding the RAID system. The current progress is Raid Rebuilding State.HardwareNone
storage.smart.errorattentionSMART errors on drives: drive Identifier (Serial numbers: drive Serial Numbers)The internal RAID system has detected SMART errors on the following drives: drive Identifier and drive Serial Numbers.HardwareNone 
storage.smart.failed_testattentionSMART test failed on drives: drive Identifier (Serial numbers: drive Serial Numbers)The internal RAID system has detected failed SMART tests on the following drives: driveI dentifier and drive Serial Numbers.HardwareNone
storage.smart.failingcriticalImminent failure of drives: drive Identifier (Serial numbers: drive Serial Numbers)The internal RAID system has detected imminent failure on the following drives: drive Identifier and drive Serial Numbers.HardwareNone
storage.smart.pending_sectorsinfoUnreadable sectors pending for reallocation: message The internal RAID system has detected unreadable,  pending sectors with the following message: messageHardwareNone
storage.smart.reallocatedinfosystem Message 

The system detected a disk sector reallocation from the controller.

 
HardwareNone

Config alarms

Alarm nameSeverityShort descriptionLong descriptionApplicable componentsAutomatic corrective actions
config.javapublishing.disabledinfoRAW data storage is disabled by configThe system configuration disabled the storage of transcript data. The Session Browser feature will not return any results, and drilling down from a dashlet, a report, or an incident will not return any result.Analyzer, Hardware, APM CentralNone 
config.trafficCapture.disabledattentionTraffic capture is disabled The system configuration disabled the traffic capture process. Data capture and processing will not be performed, and data will not be sent to the Analyzers. Collector, Hardware, APM CentralNone
configPublicTrafficExcludedinfo Traffic-exclusion policy configured. Some traffic might be excluded.The system configuration has traffic exclusion policies configured. Some traffic will not be processed.Analyzer, Hardware, APM CentralNone 

Collector alarms

Alarm nameSeverityShort descriptionLong descriptionApplicable componentsAutomatic corrective actions
collector.downloadTime.exceedederrorDownload time for one or more collectors has been exceeded 

One or more configured Collector feeds took longer than 30 seconds to transfer its traffic payload to the Analyzer.

 
Analyzer None 
collectorDisconnectederrorCollector feed list Of Collectors not responding 

One or more configured Collector feeds in the list Of Collectors is not responding. The Analyzer should automatically reconnect shortly. If this alarm has been raised for more than 5 minutes, open a support ticket with Customer Support to investigate.

 

 

Analyzer None
collectorDrdDataBufferFillingattentionData buffer for the data-receiving device analyzer-name is 70% full 

The data buffer for the Analyzer analyzer-name is 70% full. If this situation worsens, a more severe alarm will be raised.

 
Collector None 
collectorDrdDataBufferFlushedinfoData-receiving device analyzer-name flushed its buffer on the Collector 

The Analyzer system analyzer-name sent a flush request to this Collector and its data buffer was cleared.

 
Collector None 
collectorDrdDataBufferFullattentionData buffer for the data-receiving device analyzer-name is 95% full 

The data buffer for the Analyzer analyzer-name is 95% full. This situation can lead to data loss.

 


Collector None 
collectorDrdDataOldinfoAge of buffered data exceeds 70% of the tolerance level for the data-receiving device analyzer-name 

The oldest data in the Collector's buffer exceeds 70% of the tolerance level configured on the Analyzer analyzer-name. If this situation worsens a more severe alarm will be raised.

 

  

Collector None 
collectorDrdDataTooOldattentionAge of buffered data exceeds 95% of the tolerance level for the data-receiving device analyzer-name

The oldest data in this Collector's buffer exceeds 95% of the tolerance level configured on the Analyzer analyzer-name. If this situation worsens a more severe alarm will be raised.

 

    

Collector None 
collectorDrdDroppingDataerrorData buffer for the data-receiving device analyzer-name is full. The Collector dropped oldest data. 

The data buffer for the Analyzer analyzer-name exceeded capacity. This Collector has dropped the oldest data to recover.

 
Collector None 
collectorDrdDroppingDataTooOlderror Age of buffered data exceeds of the tolerance level for the data-receiving device analyzer-name. The Collector dropped this data. 

The oldest data in this Collector's buffer exceeds the tolerance level configured on the Analyzer analyzer-name. The Collector dropped the oldest data.

 
Collector None 
collectorDrdTimedOuterrorDisconnected inactive data receiving device analyzer-name

The data connection between this Collector and the Analyzer analyzer-name has timed out. Check for possible network problems between the two devices.

 

Collector None 
collectorNoDrdConnectedinfoNo data receiving device connected 

This Collector is not feeding its captured traffic to any Analyzer.

 
Collector None 
collectorNoTrafficReceivederrorCannot retreive data from Collector feed listOfCollectors

This Analyzer is not receiving any traffic from the following configured Collectors: listOfCollectors.

 


Analyzer None 

Memory alarms

Alarm nameSeverityShort descriptionLong descriptionApplicable componentsAutomatic corrective actions
memory.product.ts4200errorAmount of memory detected RAM size not validThe amount of memory detected on this system is invalid:  RAM size. This system should always have 32GB of RAM.HardwareNone
memory.product.tsvmerrorAmount of memory detected RAM size not validThe amount of memory detected on this system is invalid:  RAM size. This system should always have at least 3.9GB of RAM.All except HardwareNone

Product alarms

Alarm nameSeverityShort descriptionLong descriptionApplicable componentsAutomatic corrective actions
product.image.installationinfoInstallation in progressThe system is currently installing an image file. System performance can be slightly impacted. All None 
 

Content contributed by BaoPhac Do

 

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