Page tree
Skip to end of metadata
Go to start of metadata

This topic describes how to access and log on to the various application management user and command-line interfaces that comprise BMC TrueSight App Visibility Manager

Accessing the application management system

The BMC TrueSight Application Management Console (Console) is the preferred interface for accessing the plug-in components that it contains, such as the application diagnostics capabilities on the Diagnostics tab. 

The following image illustrates the relationship of the various application management components and their user interfaces.   


Before you begin

  • The system must be configured so that all users can access it.
  • The Collector and Analyzer components must be connected to the Console.
  • If necessary, contact your application management administrator for the user name, password, and IP address of the computer on which the Console is installed.

To access and log on to the application management system

  1. In the address bar of a compatible browser, enter the IP address of the Console to access the logon page.

    Example: (IPv4) or [fd4f:9030:fbd4:1:250:56ff:fe8f:4a9a] ( IPv6 )

    Logon page 

  2. On the Logon page, type your user credentials, and click Log On. Consult the following topics for information about user accounts and permissions. 

Accessing application management components

Although you can access them by entering their IP addresses in a browser, BMC recommends that you access the Real User Analyzer, Real User Collector, and Real User Monitor components from the System Deployment tab in the Console.  

  1. After logging on to the Console, perform one or more of the following actions to access the application management components:

    • Access a Real User Analyzer by clicking its launch button. With the exception of users assigned the Access Manager role, all users can perform this operation. 

      Real User Analyzer launch buttons on the Home page

    • Select System Deployment > Components to access Real User Collector, Real User Analyzer, and Performance Analytics Engine components. All non-tenant users can perform this operation. From the Components page, access a component by clicking its link.

      Components page on the System Deployment tab

Logging on to the Aggregation Server for Extended Reporting interface 

Users with the Administrator role can access the Aggregation Server for Extended Reporting component.

  1. Type the IP address of the Aggregation Server instance in a web browser.

    Example: (IPv4) or [fd4f:9030:fbd4:1:250:56ff:fe8f:4a9a] ( IPv6 )

    For instructions on how to view or set the IP address, see Configuring end-user experience monitoring components and the Console post-installation.
  2. Log on with Administrator credentials. 

    When logging into the Aggregation Server for the first time, change the Administrator account password

Accessing the CLI and changing the initial password

To access the system CLI, you must use the CLI system account. By default, the credentials for the CLI system account are as follows:

User name





These default credentials are publicly available. BMC strongly recommends that you change the password when you log on the the first time. The password can also be changed when Setting up a component instance.

To access the CLI and display the list of commands


To access the CLI remotely, the SSH Access option (Administration tab) must be switched on. See Controlling remote access to the command-line interface.

  1. Open an SSH connection with the IP address of the component's management port as the target, as shown in the following figure.
  2. At the prompt, type clisystem as the user ID and the password, and press Enter.
  3. Type help and press Enter.

    As shown in the following figure, a list of CLI commands is displayed.


To change the CLI account password

  1. Log on to the CLI.
  2. At the BMCEUEM> prompt, type password and press Enter.
  3. Follow the on-screen instructions to change the password.

Related topics

Logging on for the first time

Command-line interface

Adding or removing a component from the Console

Using BMC Real End User Experience Monitoring

Using BMC Application Diagnostics

Compatible web browsers

IPv6 notation