This topic contains information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack. 

For information about issues corrected in this service pack, see Issues tables.

Enhancements

Service Pack 1 provides the following enhancements:

Added support for custom JRE location

A new menu command, AWS Set Java Home, is added under the AWS application class, which provides support for custom JRE location. For more information about the menu command, see Menu commands.

Added support for EC2 filtering

The following new filters are added in the AWS Account Configuration dialog box:

  • Region Filter
  • Tag Filter

For more information, see Dialog boxes.

Platform support

PATROL for Amazon Web Services is now supported on Windows Server 2012 and Red Hat Enterprise Linux 7.x (32-bit, 64-bit). For more information on the supported platform, see System requirements

Downloading the service pack

This section provides the information that you need to download and install the service pack from the BMC Electronic Product Distribution (EPD) website.

To download the installation utility and service pack from the EPD website

  1. Create a directory for the downloaded files.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose.
  7. You can download the installation utility and the product service pack using either of the following methods:
Using Component View
  1. In the Filter Products field, type BMC PATROL Installation Utility.
  2. Click Go.
  3. In the right pane, click BMC PATROL Installation Utility.
  4. In the Version list, select 9.6.00, and click Go.
  5. In the Products tab, based on the operating system, select the check box next to the files.

    Link titleActual file name

    BMC PATROL Installation Utility Version 9.6.00 - Windows Only

    ins_WINDOWS_9600.zip

    BMC PATROL Installation Utility Version 9.6.00 - All UNIX/LINUXins_ALL_9600.tar
  6. To download the selected files, click Download (FTP) or Download Manager.
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  7. Click <<Back to Product List.
  8. In the Filter Products field, type BMC PATROL for Amazon Web Services.
  9. Click Go.
  10. In the right pane, click BMC PATROL for Amazon Web Services.
  11. In the Version list, select 1.2.00, and click Go.
  12. In the Product Patches tab, based on the operating system, select the check box next to the files.
     

    Link title

    Actual file name

    Platform
    BMC PATROL for Amazon Web Services v1.2.10

    PATROL_for_Amazon_WebSevices_1210.tar

    Linux
    BMC PATROL for Amazon Web Services v1.2.10PATROL_for_Amazon_WebSevices_1210.zipMicrosoft Windows/NT
  13. To download the selected files, click Download (FTP) or Download Manager.
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  14. Complete the installation procedure described in the Installing the service pack section.
Using Licensed Products View
  1. Click Go To Licensed Products View.
  2. Locate BMC ProactiveNet Performance Management Suite and expand its entries to show the available version numbers.
  3. Expand BMC ProactiveNet Performance Management Suite 9.6.00 to show the available components.
  4. Expand BMC PATROL Installation Utility 9.6.00 to show the available files.
  5. Select the check box next to the files, based on the appropriate platforms.

    Link titleActual file name

    BMC PATROL Installation Utility Version 9.6.00 - Windows Only

    ins_WINDOWS_9600.zip

    BMC PATROL Installation Utility Version 9.6.00 - All UNIX/LINUXins_ALL_9600.tar
  6. To download the selected files, click Download (FTP) or Download Manager.
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  7. Click Product Patches tab.
  8. In the Product Patches tab, expand BMC ProactiveNet Performance Management Suite and expand its entries to show the available version numbers.
  9. Expand BMC ProactiveNet Performance Management Suite 9.6.00, locate and expand BMC Server Monitoring and Analytics Version 9.5.00.
  10. Expand the BMC PATROL for Amazon Web Services 1.2.00 component to show the available files.
  11. Select the check box next to the service packs, based on the appropriate platform.

    Link title

    Actual file name

    Platform
    BMC PATROL for Amazon Web Services v1.2.10

    PATROL_for_Amazon_WebSevices_1210.tar

    Linux
    BMC PATROL for Amazon Web Services v1.2.10PATROL_for_Amazon_WebSevices_1210.zipMicrosoft Windows/NT
  12. To download the selected files, click Download (FTP) or Download Manager.
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  13. Complete the installation procedure described in the Installing the service pack section.

Installing the service pack

Note

Before you begin

You must install the service pack on the following computers:

  • Hosts that are running the PATROL Agent
  • Hosts that are running the PATROL Console

Before you install the service pack, complete the following steps:

  1. Stop the PATROL Agent.
  2. Back up the PATROL_CACHE directory.
  3. Delete all BMC PATROL for Amazon Web Services files from the PATROL_CACHE directory.
  4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.

To install the BMC PATROL for Amazon Web Services 1.2.10 Service Pack

  1. Extract the installation utility for your operating system as appropriate:

    • For Windows, double-click ins_WINDOWS_9600.zip.
    • For UNIX, enter tar -xvf ins_ALL_9600.tar.

      The contents of the files are extracted into the bmc_products subdirectory.
  2. Extract the service pack files for your operating system as appropriate:
    • For Windows, double-click SRP_ALL_3010.zip.
    • For UNIX, enter PLL_ALL_1210.zip.

      The contents of the files are extracted into the bmc_products subdirectory. 
  3. From the bmc_products directory, run the installation utility as appropriate for your operating system:

    • For Windows, double-click setup.exe.

    • For UNIX, run setup.sh.

  4. Follow the on-screen instructions until the Select Products and Components to Install page is displayed. 

  5. On the Select Products and Components to Install page, select PATROL for Amazon Web Services - Service Pack 1.2.10.

  6. Follow the on-screen instructions to complete the installation.
     

    After you complete the installation steps, you can delete the temporary directory and its contents.

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