Enabling new features in 20.21.01
The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.
Feature | Enabled (Feature is turned on) | Configuration required (Extra configurations might be required to use this feature) | Reference | ||
Fresh install | Upgrade | Fresh install | Upgrade | ||
Remove the Have a CSM call me field from the in-app survey form | Yes | Yes | No | No | |
End of support for integration with Chatbot and Cognitive Automation | Yes | Yes | No | No | |
Display description on sidebar tiles | Yes | No | No | Yes | |
Configure a lightning web component to view tickets and service requests from Salesforce Communities | No | No | Yes | Yes | |
Display the status of a service request while viewing it from View in My Activity | Yes | Yes | No | No | |
Configure a lightning web component to submit a service request from Salesforce Communities | No | No | Yes | Yes | |
Provide insights on what information clients search for in Self Service | No | No | Yes | Yes | |
Visibility of Add note and Cancel buttons while adding notes to an existing record in Self Service | Yes | Yes | No | No | |
Control the display of request definition fields in Remedyforce Console | No | No | Yes | Yes | |
UI Improvements in Self Service 3.0 | Yes | No | No | Yes | |
Optimize Superbox search results and smart suggestions for service requests | Yes | No | No | Yes | |
Enable dynamic field rendering for Service Request and Incident forms in Remedyforce Console | No | No | Yes | Yes | |
To enable the features that were introduced in older releases, see Enabling new features
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