The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.
| Feature | Enabled (Feature is turned on) | Configuration required (Extra configurations might be required to use this feature) | Reference | ||
| Fresh install | Upgrade | Fresh install | Upgrade | ||
Remove the Have a CSM call me field from the in-app survey form | Yes | Yes | No | No | |
End of support for integration with Chatbot and Cognitive Automation | Yes | Yes | No | No | 20.21.01 enhancements |
Display description on sidebar tiles | Yes | No | No | Yes | 20.21.01 enhancements |
Configure a lightning web component to view tickets and service requests from Salesforce Communities | No | No | Yes | Yes | Configuring Lightning components on Experience Cloud Site pages |
Display the status of a service request while viewing it from View in My Activity | Yes | Yes | No | No | 20.21.01 enhancements |
Configure a lightning web component to submit a service request from Salesforce Communities | No | No | Yes | Yes | Configuring Lightning components on Experience Cloud Site pages |
Provide insights on what information clients search for in Self Service | No | No | Yes | Yes | 20.21.01 enhancements |
Visibility of Add note and Cancel buttons while adding notes to an existing record in Self Service | Yes | Yes | No | No | 20.21.01 enhancements |
Control the display of request definition fields in Remedyforce Console | No | No | Yes | Yes | 20.21.01 enhancements |
UI Improvements in Self Service 3.0 | Yes | No | No | Yes | 20.21.01 enhancements |
Optimize Superbox search results and smart suggestions for service requests | Yes | No | No | Yes | Configuring search settings for Self Service |
Enable dynamic field rendering for Service Request and Incident forms in Remedyforce Console | No | No | Yes | Yes | Setting up dynamic field rendering for incidents and service requests in Remedyforce Console |
To enable the features that were introduced in older releases, see
Enabling new features
Related topic
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks