Enabling new features in 20.20.02
The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.
Feature | Enabled (Feature is turned on) | Configuration required (Extra configurations might be required to use this feature) | Reference | ||
Fresh install | Upgrade | Fresh install | Upgrade | ||
Track the total time spent by each queue | Yes | No | Yes | Yes | |
Enhanced user interface for the Discovery Setup & Configuration tab | Yes | Yes | No | No | |
Attach and view files through the Service Desk on Salesforce Mobile App | Yes | Depends on the Upload attachments as Salesforce Files setting | No | Depends on the Upload attachments as Salesforce Files setting | |
Adding images to records from clipboard or through drag and drop | Yes | Yes | No | No | |
View actionable items list and plan your work | No | No | Yes | Yes | |
Configure service outages in Remedyforce Console | Yes | No | No | Yes | |
Save the applied filters in Remedyforce Console list view | Yes | Yes | No | No | |
Sort multiple columns and save the sorting settings in Remedyforce Console list view | Yes | Yes | No | No | |
Link CIs and assets with change requests from the CMDB Explorer | Yes | Yes | No | No | |
Enhanced user interface for the CMDB Explorer | Yes | Yes | No | No | |
Clone CIs and assets | Yes | Yes | No | No | |
Grant record access to an approver | No | No | Yes | Yes | |
Submit tickets on Communities by using the Lightning Web Component | No | No | Yes | Yes | |
View tickets on Communities by using the Lightning Web Component | No | No | Yes | Yes | |
Browse through categories with a new navigation experience for requesting a service | Yes | No | Yes | Yes | |
Attach and view files through the Salesforce Mobile App | Yes | Yes | No | No | |
Enhanced user interface for configuring service request definition | Yes | Yes | No | No | |
Increased window size for self help articles and submit ticket form | Yes | Yes | No | No | |
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