Page tree
Skip to end of metadata
Go to start of metadata

The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.
Feature

Enabled

(Feature is turned on)

Configuration required

(Extra configurations might be required to use this feature)

Reference
Fresh installUpgradeFresh installUpgrade
Track the total time spent by each queueYesNo YesYesTracking the total time spent by queues
Enhanced user interface for the Discovery Setup & Configuration tabYesYesNoNoEnabling and configuring agentless discovery

Attach and view files through the Service Desk on Salesforce Mobile App

YesDepends on the Upload attachments as Salesforce Files settingNoDepends on the Upload attachments as Salesforce Files settingOverview of Service Desk on Salesforce Mobile App
Adding images to records from clipboard or through drag and dropYesYesNoNoCreating and editing records.
View actionable items list and plan your workNoNoYesYes
Configure service outages in Remedyforce ConsoleYesNoNoYes
Save the applied filters in Remedyforce Console list viewYesYesNoNoFiltering records in list views
Sort multiple columns and save the sorting settings in Remedyforce Console list viewYesYesNoNoOverview of the Remedyforce Console tab
Link CIs and assets with change requests from the CMDB ExplorerYesYesNoNoWorking with the CMDB Explorer
Enhanced user interface for the CMDB ExplorerYesYesNoNoWorking with the CMDB Explorer
Clone CIs and assetsYesYesNoNo
Grant record access to an approverNoNoYesYesGranting record access to approvers
Submit tickets on Communities by using the Lightning Web ComponentNoNoYesYesConfiguring Lightning components on community pages
View tickets on Communities by using the Lightning Web ComponentNoNoYesYesConfiguring Lightning components on community pages
Browse through categories with a new navigation experience for requesting a serviceYesNoYesYesConfiguring settings for service requests in Self Service
Attach and view files through the Salesforce Mobile AppYes

Yes

NoNoOverview of Service Desk on Salesforce Mobile App
Enhanced user interface for configuring service request definitionYesYesNoNoManaging service request definitions
Increased window size for self help articles and submit ticket formYesYesNoNoManaging custom settings


Related topics

20.20.02 enhancements

Enabling new features

  • No labels