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    After upgrading to Winter 19, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table. 

    Enhancements

    Available by default?

    Configuration available?Opt in/Opt out for upgrade
    Fresh installUpgrade

    Auto Categorization feature for automatically assigning category to records that are created without the category information

    Need to configureNeed to configure(tick)Opt in
    Print and Print to PDF options are now available in Salesforce Lightning Experience(tick)(tick)NANA
    Message scroll format for displaying broadcast message(tick)Need to configure(tick)Opt in
    Viewing attachment information of records in the list view(tick)(tick)NANA
    Enhanced request definition entitlements 

    (tick)

    (tick)

    (tick)NA
    Ability to update more than 20 records in the mass edit mode

    (tick)

    (tick)

    NANA
    Ability to add or delete multiple relationships (tick)(tick)NANA
    Ability to filter the CMDB Explorer based on classes(tick)(tick)NANA
    Ability to define rules to prioritize data updates across multiple external sources to the same fields

    Need to configure

    Need to configure(tick)
    Opt in
    Ability to apply advanced search criteria for selecting a CI

    (tick)

    (tick)

    NAOpt in/Opt out
    Viewing, linking, and unlinking CIs from a record

    (tick)

    Need to configure

    (tick)


    Lookup filters on CIs and assets

    (tick)

    (tick)

    (tick)

    Opt in
    Two column layout for Service Request form(tick)Need to configure(tick)Opt in/Opt out
    Icons for categories(tick)Need to configure(tick)NA
    Description for categories(tick)Need to configure(tick)Opt in/Opt out
    Configurable sidebar for different segments of users(tick)(tick)(tick)NA
    Enabling dynamic field rendering for tickets Need to configureNeed to configure(tick)Opt in
    Configuring BMC Helix Chatbot settings from the Remedyforce Administration tab(tick)(tick)NANA
    Restricting attachments from getting added to incidents that are created from emails(tick)(tick)(tick)NA

    Queue-based time tracking for Operational Level Agreements

    (tick)Need to configure(tick)Opt in

    Related topic

    20.19.02 enhancements



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