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After upgrading to Winter 19, some of these features are available to all the users immediately; while for some features, system administrators would need to perform some configuration settings. For more information, see the following table. 
Enhancements

Available by default?

Configuration available?Opt in/Opt out for upgrade
Fresh installUpgrade

Auto Categorization feature for automatically assigning category to records that are created without the category information

Need to configureNeed to configure(tick)Opt in
Print and Print to PDF options are now available in Salesforce Lightning Experience(tick)(tick)NANA
Message scroll format for displaying broadcast message(tick)Need to configure(tick)Opt in
Viewing attachment information of records in the list view(tick)(tick)NANA
Enhanced request definition entitlements 

(tick)

(tick)

(tick)NA
Ability to update more than 20 records in the mass edit mode

(tick)

(tick)

NANA
Ability to add or delete multiple relationships (tick)(tick)NANA
Ability to filter the CMDB Explorer based on classes(tick)(tick)NANA
Ability to define rules to prioritize data updates across multiple external sources to the same fields

Need to configure

Need to configure(tick)
Opt in
Ability to apply advanced search criteria for selecting a CI

(tick)

(tick)

NAOpt in/Opt out
Viewing, linking, and unlinking CIs from a record

(tick)

Need to configure

(tick)


Lookup filters on CIs and assets

(tick)

(tick)

(tick)

Opt in
Two column layout for Service Request form(tick)Need to configure(tick)Opt in/Opt out
Icons for categories(tick)Need to configure(tick)NA
Description for categories(tick)Need to configure(tick)Opt in/Opt out
Configurable sidebar for different segments of users(tick)(tick)(tick)NA
Enabling dynamic field rendering for tickets Need to configureNeed to configure(tick)Opt in
Configuring BMC Helix Chatbot settings from the Remedyforce Administration tab(tick)(tick)NANA
Restricting attachments from getting added to incidents that are created from emails(tick)(tick)(tick)NA

Queue-based time tracking for Operational Level Agreements

(tick)Need to configure(tick)Opt in

Related topic

20.19.02 enhancements



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