After the automatic upgrade to the latest version, Salesforce sets the Running User of the following dashboards to BMC Remedyforce:
When users access these dashboards, the following error message is displayed:
This report can no longer be edited or run. Your administrator has disabled all reports for the custom object, or its relationships have changed.
To enable a user to view the dashboards, you must configure the user as the Running User.
In the View Dashboard as text box, clear BMC Remedyforce and type the name of the user for whom you want to view the dashboard.
If you select Run as logged in user, the dashboard for the logged-in user is displayed.
To make the BMC Remedyforce Dashboard available to users of the ServiceDesk Staff profile, you must configure the Running User property of the dashboard to be a user with a Salesforce Platform license. Additionally, you must select a user who is high in the role hierarchy because the data visibility of the Running User is applied to the dashboard.