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The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.21.01 (Winter 21):

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see  Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.21.01. A blank cell indicates that the profile does not have permission on the class. 

If you are unable to add the Apex classes to a profile, enable the Enhanced Profile User Interface setting under Setup > Manage Users > User Management Settings. For more information, see  Enable the Enhanced Profile User Interface .

Click any column heading to sort this table or change sort direction.

Class

Feature

ServiceDesk
Client

ServiceDesk Staff

ServiceDesk
Change Manager

System
Administrator

LEX_ServiceCatalogControllerConfigure a lightning web component to submit a service request from Salesforce Communities(tick)(tick)(tick)

(tick)

LEX_ServiceRequestControllerConfigure a lightning web component to submit a service request from Salesforce Communities(tick)(tick)(tick)(tick)
rfAddNoteControllerConfigure a lightning web component to submit a service request from Salesforce Communities(tick)(tick)(tick)(tick)


Permissions for new objects and fields

Note

The document does not mention those fields for permission settings where Salesforce assigns permissions in Profiles by default. For example, Standard and Master Detail fields.


Self Service search history   

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk
Client
Read, Create
ServiceDesk StaffRead, Create
ServiceDesk Change ManagerRead, Create
System AdministratorRead, Create, Edit, Delete

The following table lists the permissions that you must assign for the fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

UserSelf Service search historyNANANARead and Edit
SourceSelf Service search historyNA
NA
NA
Read and Edit
Service RequestsSelf Service search historyNA
NA
NA
Read and Edit
Search TextSelf Service search historyNA
NA
NA
Read and Edit
Salesforce Knowledge ArticlesSelf Service search historyNANANARead and Edit
Knowledge ArticlesSelf Service search historyNANANARead and Edit
Common TicketsSelf Service search historyNANANARead and Edit
BroadcastsSelf Service search historyNANANARead and Edit
 Search GroupSelf Service search historyNANANARead and Edit






Related topic

20.21.01 enhancements




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