The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.21.01 (Winter 21):
Self Service search history
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.21.01. A blank cell indicates that the profile does not have permission on the class.
If you are unable to add the Apex classes to a profile, enable the Enhanced Profile User Interface setting under Setup > Manage Users > User Management Settings. For more information, see
Enable the Enhanced Profile User Interface
.
Click any column heading to sort this table or change sort direction.
Class | Feature | ServiceDesk | ServiceDesk Staff | ServiceDesk | System |
|---|---|---|---|---|---|
| LEX_ServiceCatalogController | Configure a lightning web component to submit a service request from Salesforce Communities |  | | |
|
| LEX_ServiceRequestController | Configure a lightning web component to submit a service request from Salesforce Communities | | | | |
| rfAddNoteController | Configure a lightning web component to submit a service request from Salesforce Communities | | | | |
Permissions for new objects and fields
Note
The document does not mention those fields for permission settings where Salesforce assigns permissions in Profiles by default. For example, Standard and Master Detail fields.
Self Service search history
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | Read, Create |
| ServiceDesk Staff | Read, Create |
| ServiceDesk Change Manager | Read, Create |
| System Administrator | Read, Create, Edit, Delete |
The following table lists the permissions that you must assign for the fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| User | Self Service search history | NA | NA | NA | Read and Edit |
| Source | Self Service search history | NA | NA | NA | Read and Edit |
| Service Requests | Self Service search history | NA | NA | NA | Read and Edit |
| Search Text | Self Service search history | NA | NA | NA | Read and Edit |
| Salesforce Knowledge Articles | Self Service search history | NA | NA | NA | Read and Edit |
| Knowledge Articles | Self Service search history | NA | NA | NA | Read and Edit |
| Common Tickets | Self Service search history | NA | NA | NA | Read and Edit |
| Broadcasts | Self Service search history | NA | NA | NA | Read and Edit |
| Search Group | Self Service search history | NA | NA | NA | Read and Edit |
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