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The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.20.02 (Summer 20):

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see  Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Helix Remedyforce 20.20.02. (A blank cell indicates that the profile does not have permission on the page.)

Click any column heading to sort this table or change sort direction.

Page

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk Change Manager

System Administrator

ConsoleServiceOutageDetailAccess, create, and modify service outage records in Remedyforce Console

(tick)(tick)(tick)

ImageSelectorPage

Service Request Designer

(tick)(tick)(tick)

AdminMetricCardConfigPage

View the actionable items list and plan work

(tick)
ExplorerLauncherEnhanced user interface for CMDB Explorer

(tick)(tick)(tick)


Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.20.02. A blank cell indicates that the profile does not have permission on the class. 

If you are unable to add the Apex classes to a profile, enable the Enhanced Profile User Interface setting under Setup > Manage Users > User Management Settings. For more information, see  Enable the Enhanced Profile User Interface .

Click any column heading to sort this table or change sort direction.

Class

Feature

ServiceDesk
Client

ServiceDesk Staff

ServiceDesk
Change Manager

System
Administrator

ContactServiceDeskControllerSubmit tickets on Communities by using the Lightning Web Component(tick)(tick)(tick)(tick)

LookupMainController

Submit tickets on Communities by using the Lightning Web Component(tick)(tick)

(tick)

(tick)
RfFileUploadControllerSubmit tickets on Communities by using the Lightning Web Component(tick)(tick)(tick)(tick)

MetricCardTriggerHandler

View the actionable items list and plan work

(tick)
ViewTicketsControllerView Tickets Lightning Web Component in Salesforce Community(tick)(tick)(tick)(tick)
AdminMetricCardConfigControllerView the actionable items list and plan work

(tick)


Permissions for new objects and fields

Note

The document does not mention those fields for permission settings where Salesforce assigns permissions in Profiles by default. For example, Standard and Master Detail fields.


Metric Cards   

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk
Client
No access
ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead, Create, Edit, Delete, View All

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Color Code
View the actionable items list and plan workNo accessRead Read Read and Edit
InactiveView the actionable items list and plan workNo accessReadReadRead and Edit
ModuleView the actionable items list and plan workNo accessReadReadRead and Edit
PositionView the actionable items list and plan workNo accessReadReadRead and Edit
View IdView the actionable items list and plan workNo accessReadReadRead and Edit

Queue Time Tracking   

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk
Client
NA
ServiceDesk StaffRead, Create, Edit, Delete
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Assigned DateTrack the total time spent by each queueNARead and EditRead and EditRead and Edit
IncidentTrack the total time spent by each queueNA
Read and EditRead and EditRead and Edit
Wait Time (min)Track the total time spent by each queueNA
Read and EditRead and EditRead and Edit
Unassigned DateTrack the total time spent by each queueNA
Read and EditRead and EditRead and Edit
Work Time (min)Track the total time spent by each queueNA
Read and EditRead and EditRead and Edit
Total TimeTrack the total time spent by each queueNA
ReadReadRead

User Preference

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

ListViewLoadPreferences

Sort multiple columns and save the sorting settings in Remedyforce Console list view
HiddenRead and EditRead and EditRead and Edit
Metric Bar PreferencesView the actionable items list and plan workHiddenRead and Edit
Read and Edit
Read and Edit
Show Metric BarView the actionable items list and plan workHiddenRead and Edit
Read and Edit
Read and Edit
Console PreferencesView the actionable items list and plan workHiddenRead and Edit
Read and Edit
Read and Edit

Incident

The following table lists the permissions that you must modify for an existing field:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Client Name

Defect DRSKW-104335

ReadNo changeNo changeNo change


Request Detail

The following table lists the permissions that you must assign for the new fields added to the object:


Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Temporary Attachment Id

Defect DRSKW-105437

Read and EditRead and EditRead and EditRead and Edit

Request Definition

The following table lists the permissions that you must assign to the existing fields of the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Rich Text User Instructions

Request Definition

ReadRead and EditRead and EditRead and Edit
All Accounts (Remedyforce Console)Request DefinitionNAReadRead and EditRead and Edit

Related topic

20.20.02 enhancements




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