20.20.02 profile-level permissions
The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.20.02 (Summer 20):
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring-profile-level-permissions-after-self-upgrade-or-automatic-upgrade.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Helix Remedyforce 20.20.02. (A blank cell indicates that the profile does not have permission on the page.)
Click any column heading to sort this table or change sort direction.
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.20.02. A blank cell indicates that the profile does not have permission on the class.
If you are unable to add the Apex classes to a profile, enable the Enhanced Profile User Interface setting under Setup > Manage Users > User Management Settings. For more information, see Enable the Enhanced Profile User Interface.
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Permissions for new objects and fields
Metric Cards
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
ServiceDesk | No access |
ServiceDesk Staff | Read |
ServiceDesk Change Manager | Read |
System Administrator | Read, Create, Edit, Delete, View All |
The following table lists the permissions that you must assign for the new fields added to the object:
Queue Time Tracking
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
ServiceDesk | NA |
ServiceDesk Staff | Read, Create, Edit, Delete |
ServiceDesk Change Manager | Read, Create, Edit, Delete |
System Administrator | Read, Create, Edit, Delete |
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Assigned Date | Track the total time spent by each queue | NA | Read and Edit | Read and Edit | Read and Edit |
Incident | Track the total time spent by each queue | NA | Read and Edit | Read and Edit | Read and Edit |
Wait Time (min) | Track the total time spent by each queue | NA | Read and Edit | Read and Edit | Read and Edit |
Unassigned Date | Track the total time spent by each queue | NA | Read and Edit | Read and Edit | Read and Edit |
Work Time (min) | Track the total time spent by each queue | NA | Read and Edit | Read and Edit | Read and Edit |
Total Time | Track the total time spent by each queue | NA | Read | Read | Read |
User Preference
The following table lists the permissions that you must assign for the new fields added to the object:
Incident
The following table lists the permissions that you must modify for an existing field:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Client Name | Defect DRSKW-104335 | Read | No change | No change | No change |
Request Detail
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Temporary Attachment Id | Defect DRSKW-105437 | Read and Edit | Read and Edit | Read and Edit | Read and Edit |
Request Definition
The following table lists the permissions that you must assign to the existing fields of the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Rich Text User Instructions | Request Definition | Read | Read and Edit | Read and Edit | Read and Edit |
All Accounts (Remedyforce Console) | Request Definition | NA | Read | Read and Edit | Read and Edit |
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