The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.20.01 (Winter 20):
CMDB Class Permissions
Configuration Set Log
Request Definition
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.20.01. (A blank cell indicates that the profile does not have permission on the class.
Class | Feature | ServiceDesk | ServiceDesk Staff | ServiceDesk | System |
|---|---|---|---|---|---|
ConfigurationSet | Configuration sets |  | |||
ConfigSetRestService | Configuration sets | | |||
ConfigSetQueueJobs | Configuration sets | | |||
| AdminSelfServiceController | Relative rendering of request inputs | | |||
| selfServiceMyITUICtrl | Relative rendering of request inputs | | |||
| InstallHelper | Relative rendering of request inputs | | |||
| SkyWalkerUtility | Relative rendering of request inputs | |
Permissions for new objects and fields
Note
The document does not mention those fields for permission settings where Salesforce assigns permissions in Profiles by default. For example, Standard and Master Detail fields.
CMDB Class Permissions
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | Read |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read, Create, Edit, Delete, View All, Modify All |
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| PermissionSet Id | CMDB class security for permission sets | Read | Read | Read | Read and Edit |
FKCMDBClass | CMDB class security for permission sets | Read | Read | Read | Read and Edit |
| Read | CMDB class security for permission sets | Read | Read | Read | Read and Edit |
| Create | CMDB class security for permission sets | Read | Read | Read | Read and Edit |
| Edit | CMDB class security for permission sets | Read | Read | Read | Read and Edit |
| Delete | CMDB class security for permission sets | Read | Read | Read | Read and Edit |
Configuration Set Log
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | NA |
| ServiceDesk Change Manager | NA |
| System Administrator | Read and Edit |
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Sandbox Org Id | Configuration sets | NA | NA | NA | Read and Edit |
Sandbox Org Name | Configuration sets | NA | NA | NA | Read and Edit |
Sandbox Username | Configuration sets | NA | NA | NA | Read and Edit |
Status | Configuration sets | NA | NA | NA | Read and Edit |
| Log | Configuration sets | NA | NA | NA | Read and Edit |
Configuration Set Log Details
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | NA |
| ServiceDesk Staff | NA |
| ServiceDesk Change Manager | NA |
| System Administrator | Read and Edit |
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Details | Configuration sets | NA | NA | NA | Read and Edit |
| Operation | Configuration sets | NA | NA | NA | Read and Edit |
| Record Id | Configuration sets | NA | NA | NA | Read and Edit |
| Record Name | Configuration sets | NA | NA | NA | Read and Edit |
| RF Metadata Type | Configuration sets | NA | NA | NA | Read and Edit |
Request Definition
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Rich Text User Instructions | Hyperlinks in service request definitions | Read | Read and Edit | Read and Edit | Read and Edit |
Users
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Integration User Info | Primary Client field mapping during Remedyforce Discovery imports | NA | Read | Read | Read and Edit |
| Remedyforce Accessibility Mode | VPAT and WCAG accessibility for Self Service 3.0 | Read and Edit | Read and Edit | Read and Edit | Read and Edit |
Base Element
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Integration User Info | Primary Client field mapping during Remedyforce Discovery imports | NA | Read | Read | Read and Edit |
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