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The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.20.01 (Winter 20):


For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see  Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.20.01. (A blank cell indicates that the profile does not have permission on the class.

Class

Feature

ServiceDesk
Client

ServiceDesk Staff

ServiceDesk
Change Manager

System
Administrator

ConfigurationSet

Configuration sets


(tick)

ConfigSetRestService

Configuration sets


(tick)

ConfigSetQueueJobs

Configuration sets


(tick)
AdminSelfServiceControllerRelative rendering of request inputs


(tick)
selfServiceMyITUICtrlRelative rendering of request inputs


(tick)
InstallHelperRelative rendering of request inputs


(tick)
SkyWalkerUtilityRelative rendering of request inputs


(tick)

Permissions for new objects and fields

Note

The document does not mention those fields for permission settings where Salesforce assigns permissions in Profiles by default. For example, Standard and Master Detail fields.


CMDB Class Permissions  

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk
Client
Read
ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead, Create, Edit, Delete, View All, Modify All

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

PermissionSet IdCMDB class security for permission sets
Read Read Read Read and Edit

FKCMDBClass

CMDB class security for permission sets
Read Read
Read
Read and Edit
Read 
CMDB class security for permission sets
Read Read Read Read and Edit
Create CMDB class security for permission setsRead Read Read Read and Edit
Edit CMDB class security for permission setsRead Read Read Read and Edit
Delete CMDB class security for permission setsRead Read Read Read and Edit

Configuration Set Log

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk
Client
NA
ServiceDesk StaffNA
ServiceDesk Change ManagerNA
System AdministratorRead and Edit

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Sandbox Org Id

Configuration sets NANANARead and Edit

Sandbox Org Name

Configuration sets NANANARead and Edit

Sandbox Username

Configuration sets NANANARead and Edit

Status

Configuration sets NANANARead and Edit
LogConfiguration sets NANANARead and Edit

Configuration Set Log Details

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk
Client
NA
ServiceDesk StaffNA
ServiceDesk Change ManagerNA
System AdministratorRead and Edit

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Details Configuration setsNANANARead and Edit
OperationConfiguration setsNANANARead and Edit
Record IdConfiguration setsNANANARead and Edit
Record NameConfiguration setsNANANARead and Edit
RF Metadata TypeConfiguration setsNANANARead and Edit

Request Definition

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Rich Text User Instructions

Hyperlinks in service request definitions
ReadRead and EditRead and EditRead and Edit

Users

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Integration User InfoPrimary Client field mapping during Remedyforce Discovery importsNARead ReadRead and Edit
Remedyforce Accessibility ModeVPAT and WCAG accessibility for Self Service 3.0Read and EditRead and EditRead and EditRead and Edit

Base Element

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Integration User InfoPrimary Client field mapping during Remedyforce Discovery importsNAReadReadRead and Edit

Related topic

20.19.02 enhancements



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