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20.19.02 profile-level permissions

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Created by Sirisha Dabiru, last modified on Aug 20, 2019

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The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.19.02 (Summer 19):

Permissions for new Visualforce pages
Permissions for new Apex classes
Permissions for new objects and fields
Related topic

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Helix Remedyforce 20.19.02. (A blank cell indicates that the profile does not have permission on the page.

Page	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
CIAssetSlideIn	Viewing and updating linked CIs and services to a record
AdminAutoCatConfig	Auto categorization of records
AdminFieldPriority	Field level prioritization for data import
AdminSSLayoutConditions	Enabling dynamic field rendering for incident tickets
SSLayoutFldConditionsPage	Enabling dynamic field rendering for incident tickets
ManageCategoryIcon	Icons and description for categories

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.19.02. (A blank cell indicates that the profile does not have permission on the class.

Class	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
EntitleMentComponentController	Display tiles on the Self Service Home page based on accounts, profiles, and permission sets
AdminFieldPriorityController	Field level prioritization for data import
AdminAutoCatConfigController	Auto categorization of records
RestClient	Auto categorization of records
RestClientImpl	Auto categorization of records
HelixPlatformRestClient	Auto categorization of records
AutoClassificationHelper	Auto categorization of records
MultipartRequestEntity	Auto categorization of records
AutoClassificationServiceImpl	Auto categorization of records
AutoClassificationService	Auto categorization of records
ClassifiedObject	Auto categorization of records
CallResponse	Auto categorization of records
AdminSSLayoutConditionsCtrl	Enabling dynamic field rendering for incident tickets
AdminSSLayoutConditionsCtrlTest	Enabling dynamic field rendering for incident tickets
SSLayoutFldCondtionsCtrl	Enabling dynamic field rendering for incident tickets
SSLayoutFldCondtionsCtrlTest	Enabling dynamic field rendering for incident tickets
ManageCategoryIconController	Icons and description for categories
UpdateRequestDefNewEntitlementFields	Configuring request definition entitlements

Permissions for new objects and fields

SS Tile Entitlement

The following table lists the required permissions that you must assign for this object:

Profile	Permission
ServiceDesk Staff	Read
ServiceDesk Change Manager	Read
System Administrator	Read, Create, and Edit

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
All Accounts	Display tiles on the Self Service Home page based on accounts, profiles, and permission sets	Read	Read	Read	Read and Edit
Custom setting tile ID	Display tiles on the Self Service Home page based on accounts, profiles, and permission sets	Read	Read	Read	Read and Edit
Profiles or Permission sets	Display tiles on the Self Service Home page based on accounts, profiles, and permission sets	Read	Read	Read	Read and Edit

Self Service Layout Detail

The following table lists the required permissions that you must assign for this object:

Profile	Permission
ServiceDesk Staff	Read, View all
ServiceDesk Change Manager	Read, View all
System Administrator	Read, Create, Edit, Delete, View All, Modify All

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Field Name	Enabling dynamic field rendering for incident tickets	Read	Read	Read	Read and Edit
Field Type	Enabling dynamic field rendering for incident tickets	Read	Read	Read	Read and Edit
Layout Id	Enabling dynamic field rendering for incident tickets	Read	Read	Read	Read and Edit
Advanced Logic	Enabling dynamic field rendering for incident tickets	Read	Read	Read	Read and Edit

Field Display Criteria

The following table lists the required permissions that you must assign for this object:

Profile	Permission
ServiceDesk Staff	Read, View all
ServiceDesk Change Manager	Read, View all
System Administrator	Read, Create, Edit, Delete, View All, Modify All

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Order Index	Enabling dynamic field rendering for incident tickets	Read	Read	Read	Read and Edit
Operator	Enabling dynamic field rendering for incident tickets	Read	Read	Read	Read and Edit
Operand	Enabling dynamic field rendering for incident tickets	Read	Read	Read	Read and Edit
Grouping Operator	Enabling dynamic field rendering for incident tickets	Read	Read	Read	Read and Edit
Field Info	Enabling dynamic field rendering for incident tickets	Read	Read	Read	Read and Edit
Display Field Record	Enabling dynamic field rendering for incident tickets	Read	Read	Read	Read and Edit

CMDB Attribute Source Precedence

The following table lists the required permissions that you must assign for this object:

Profile	Permission
ServiceDesk Staff	Read, View all
ServiceDesk Change Manager	Read, View all
System Administrator	Read, Create, Edit, Delete, View All, Modify All

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Apply to All Classes	Field level prioritization for data import	Read	Read	Read	Read and Edit
CMDB Class	Field level prioritization for data import	Read	Read	Read	Read and Edit
Field Api Name	Field level prioritization for data import	Read	Read	Read	Read and Edit
Inactive	Field level prioritization for data import	Read	Read	Read	Read and Edit
Source Precedence	Field level prioritization for data import	Read	Read	Read	Read and Edit

Base Element

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Field Data Source	Field level prioritization for data import	Read	Read	Read	Read and Edit
Tag Name	Cloud Tagging	Read	Read and Edit	Read and Edit	Read and Edit
Tag Value	Cloud Tagging	Read	Read and Edit	Read and Edit	Read and Edit
Unique CI Source ID-CaseSens	BMC Discovery Integration		Edit	Edit	Edit

Base Relationship

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Unique CI Relationship ID-CaseSens	BMC Discovery Integration		Edit	Edit	Edit

Incident

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Has Attachments	Identifying which records in the list view have attachments	Read	Read	Read	Read and Edit
Attachment	Identifying which records in the list view have attachments	Read	Read	Read	Read
Integration Data	Remedyforce CMDB Integration with TrueSight	NA	NA	NA	Read and Edit
Categorization Mode	Auto categorization of records	Read	Read	Read	Read and Edit

Change Request

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Has Attachments	Identifying which records in the list view have attachments	Read	Read	Read	Read and Edit
Attachment	Identifying which records in the list view have attachments	Read	Read	Read	Read

Broadcasts

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Has Attachments	Identifying which records in the list view have attachments	Read	Read	Read	Read and Edit
Attachment	Identifying which records in the list view have attachments	Read	Read	Read	Read

Problem

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Has Attachments	Identifying which records in the list view have attachments	Read	Read	Read	Read and Edit
Attachment	Identifying which records in the list view have attachments	Read	Read	Read	Read

Release

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Has Attachments	Identifying which records in the list view have attachments	Read	Read	Read	Read and Edit
Attachment	Identifying which records in the list view have attachments	Read	Read	Read	Read

Task

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Has Attachments	Identifying which records in the list view have attachments	Read	Read	Read	Read and Edit
Attachment	Identifying which records in the list view have attachments	Read	Read	Read	Read

Category

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Image	Icons and description for categories	Read	Read	Read	Read and Edit

Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Target Status	Queue-based time tracking for Operational Level Agreements	Read	Read	Read	Read and Edit

Incident Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Queue Based Time Tracking	Queue-based time tracking for Operational Level Agreements	NA	NA	NA	NA

Task Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Queue Based Time Tracking	Queue-based time tracking for Operational Level Agreements	NA	NA	NA	NA

Problem Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Queue Based Time Tracking	Queue-based time tracking for Operational Level Agreements	NA	NA	NA	NA

Change Request Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Queue Based Time Tracking	Queue-based time tracking for Operational Level Agreements	NA	NA	NA	NA

Lookup Filter

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
CMDB_Class	Extend Lookup Filters to Include CMDB	NA	Read	Read	REad and Edit

Request Definition

The following table lists the permissions that you must assign for the new fields added to the object:

Field	Feature	ServiceDesk Client	ServiceDesk Staff	ServiceDesk Change Manager	System Administrator
Profile(Remedyforce Console)	Configuring request definition entitlements	NA	Read	Read and Edit	Read and Edit
All Account(Remedyforce Console)	Configuring request definition entitlements	NA	Read	Read and Edit	Read and Edit
Restrict Service Request Access	Configuring request definition entitlements	NA	Read	Read and Edit	Read and Edit

Related topic

20.19.02 enhancements

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