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The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.19.02 (Summer 19):


For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see  Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Helix Remedyforce 20.19.02. (A blank cell indicates that the profile does not have permission on the page.

Page

Feature

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

CIAssetSlideIn

Viewing and updating linked CIs and services to a record

 (tick)(tick)(tick)
AdminAutoCatConfig
Auto categorization of records


(tick)
AdminFieldPriorityField level prioritization for data import


(tick)
AdminSSLayoutConditionsEnabling dynamic field rendering for incident tickets


(tick)

SSLayoutFldConditionsPageEnabling dynamic field rendering for incident tickets


(tick)

ManageCategoryIconIcons and description for categories 


(tick)

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.19.02. (A blank cell indicates that the profile does not have permission on the class.

Class

Feature

ServiceDesk
Client

ServiceDesk Staff

ServiceDesk
Change Manager

System
Administrator

EntitleMentComponentControllerDisplay tiles on the Self Service Home page based on accounts, profiles, and permission sets


(tick)
AdminFieldPriorityControllerField level prioritization for data import   (tick)
AdminAutoCatConfigControllerAuto categorization of records


(tick)

RestClient

Auto categorization of records
(tick)(tick)(tick)
RestClientImplAuto categorization of records
(tick)(tick)(tick)
HelixPlatformRestClientAuto categorization of records
(tick)(tick)(tick)
AutoClassificationHelperAuto categorization of records
(tick)(tick)(tick)
MultipartRequestEntityAuto categorization of records
(tick)(tick)(tick)
AutoClassificationServiceImplAuto categorization of records
(tick)(tick)(tick)
AutoClassificationServiceAuto categorization of records
(tick)(tick)(tick)
ClassifiedObjectAuto categorization of records
(tick)(tick)(tick)
CallResponseAuto categorization of records
(tick)(tick)(tick)
AdminSSLayoutConditionsCtrlEnabling dynamic field rendering for incident tickets


(tick)

AdminSSLayoutConditionsCtrlTestEnabling dynamic field rendering for incident tickets


(tick)

SSLayoutFldCondtionsCtrlEnabling dynamic field rendering for incident tickets


(tick)

SSLayoutFldCondtionsCtrlTestEnabling dynamic field rendering for incident tickets


(tick)

Permissions for new objects and fields

SS Tile Entitlement 

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead, Create, Edit, Delete, View All, Modify All 
ServiceDesk
Client
Read

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

All AccountsDisplay tiles on the Self Service Home page based on accounts, profiles, and permission setsRead Read Read Read and Edit

Custom setting tile ID

Display tiles on the Self Service Home page based on accounts, profiles, and permission setsRead Read
Read
Read and Edit
Profiles or Permission setsDisplay tiles on the Self Service Home page based on accounts, profiles, and permission setsRead Read Read Read and Edit

Self Service Layout Detail

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead, Create, Edit, Delete, View All, Modify All 
ServiceDesk
Client
Read

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Field NameEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit

Field Type

Enabling dynamic field rendering for incident tickets ReadReadReadRead and Edit
Advanced LogicEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit


Field Display Criteria

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead, Create, Edit, Delete, View All, Modify All 
ServiceDesk
Client
Read

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Order IndexEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit

Operator

Enabling dynamic field rendering for incident tickets ReadReadReadRead and Edit
OperandEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit
Grouping OperatorEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit
Field InfoEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit

CMDB Attribute Source Precedence

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead, Create, Edit, Delete, View All, Modify All 
ServiceDesk
Client
Read

The following table lists the permissions that you must assign for the new fields added to the object:


Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Apply to All ClassesField level prioritization for data importReadReadReadRead and Edit

CMDB Class

Field level prioritization for data importReadReadReadRead and Edit
Field Api NameField level prioritization for data importReadReadReadRead and Edit
InactiveField level prioritization for data importReadReadReadRead and Edit
Source PrecedenceField level prioritization for data importReadReadReadRead and Edit

Base Element

The following table lists the permissions that you must assign for the new fields added to the object:


Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Field Data Source

Field level prioritization for data importReadRead and EditRead and EditRead and Edit
Tag NameCloud TaggingReadRead and EditRead and EditRead and Edit
Tag ValueCloud TaggingReadRead and EditRead and EditRead and Edit
Unique CI Source ID-CaseSensBMC Discovery IntegrationNARead and EditRead and EditRead and Edit

Base Relationship

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Unique CI Relationship ID-CaseSensBMC Discovery IntegrationNARead and EditRead and EditRead and Edit

Incident

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Has AttachmentsIdentifying which records in the list view have attachmentsNAReadReadRead and Edit
Attachment Identifying which records in the list view have attachmentsNAReadReadRead
Integration DataRemedyforce CMDB Integration with TrueSightNANANARead and Edit
Categorization Mode Auto categorization of recordsReadReadReadRead and Edit

Change Request

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Has AttachmentsIdentifying which records in the list view have attachmentsNAReadReadRead and Edit
Attachment Identifying which records in the list view have attachmentsNAReadReadRead

Broadcasts

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Has AttachmentsIdentifying which records in the list view have attachmentsNAReadReadRead and Edit
AttachmentIdentifying which records in the list view have attachmentsNAReadReadRead

Problem 

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Has AttachmentsIdentifying which records in the list view have attachmentsNAReadReadRead and Edit
AttachmentIdentifying which records in the list view have attachmentsNAReadReadRead

Release

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Has AttachmentsIdentifying which records in the list view have attachmentsNAReadReadRead and Edit
AttachmentIdentifying which records in the list view have attachmentsNAReadReadRead

Task

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Has AttachmentsIdentifying which records in the list view have attachmentsNAReadReadRead and Edit
AttachmentIdentifying which records in the list view have attachmentsNAReadReadRead

Category

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Image
Icons and description for categoriesReadReadRead and EditRead and Edit

Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Target Status
Queue-based time tracking for Operational Level AgreementsNAReadRead and EditRead and Edit

Incident Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Queue Based Time Tracking
Queue-based time tracking for Operational Level AgreementsNANANANA

Task Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Queue Based Time Tracking
Queue-based time tracking for Operational Level AgreementsNANANANA

Problem Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Queue Based Time Tracking
Queue-based time tracking for Operational Level AgreementsNANANANA

Change Request Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Queue Based Time Tracking
Queue-based time tracking for Operational Level AgreementsNANANANA

Lookup Filter

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

CMDB_Class
Extend Lookup Filters to Include CMDBNAReadReadREad and Edit

Request Definition

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Profile(Remedyforce Console)
Configuring request definition entitlementsNAReadRead and EditRead and Edit 
All Account(Remedyforce Console)Configuring request definition entitlementsNAReadRead and EditRead and Edit
Restrict Service Request AccessConfiguring request definition entitlementsNAReadRead and EditRead and Edit

Related topic

20.19.02 enhancements



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