20.19.02 profile-level permissions
The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.19.02 (Summer 19):
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring-profile-level-permissions-after-self-upgrade-or-automatic-upgrade.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Helix Remedyforce 20.19.02. (A blank cell indicates that the profile does not have permission on the page.
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.19.02. (A blank cell indicates that the profile does not have permission on the class.
Permissions for new objects and fields
- SS Tile Entitlement
- Self Service Layout Detail
- Field Display Criteria
- CMDB Attribute Source Precedence
- Base Element
- Base Relationship
- Incident
- Change Request
- Broadcasts
- Problem
- Release
- Task
- Category
- Service Target
- Incident Service Target
- Task Service Target
- Problem Service Target
- Change Request Service Target
- Lookup Filter
- Request Definition
SS Tile Entitlement
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
ServiceDesk Staff | Read |
ServiceDesk Change Manager | Read |
System Administrator | Read, Create, Edit, Delete, View All, Modify All |
ServiceDesk | Read |
The following table lists the permissions that you must assign for the new fields added to the object:
Self Service Layout Detail
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
ServiceDesk Staff | Read |
ServiceDesk Change Manager | Read |
System Administrator | Read, Create, Edit, Delete, View All, Modify All |
ServiceDesk | Read |
The following table lists the permissions that you must assign for the new fields added to the object:
Field Display Criteria
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
ServiceDesk Staff | Read |
ServiceDesk Change Manager | Read |
System Administrator | Read, Create, Edit, Delete, View All, Modify All |
ServiceDesk | Read |
The following table lists the permissions that you must assign for the new fields added to the object:
CMDB Attribute Source Precedence
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
ServiceDesk Staff | Read |
ServiceDesk Change Manager | Read |
System Administrator | Read, Create, Edit, Delete, View All, Modify All |
ServiceDesk | Read |
The following table lists the permissions that you must assign for the new fields added to the object:
Base Element
The following table lists the permissions that you must assign for the new fields added to the object:
Base Relationship
The following table lists the permissions that you must assign for the new fields added to the object:
Incident
The following table lists the permissions that you must assign for the new fields added to the object:
Change Request
The following table lists the permissions that you must assign for the new fields added to the object:
Broadcasts
The following table lists the permissions that you must assign for the new fields added to the object:
Problem
The following table lists the permissions that you must assign for the new fields added to the object:
Release
The following table lists the permissions that you must assign for the new fields added to the object:
Task
The following table lists the permissions that you must assign for the new fields added to the object:
Category
The following table lists the permissions that you must assign for the new fields added to the object:
Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Incident Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Task Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Problem Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Change Request Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Lookup Filter
The following table lists the permissions that you must assign for the new fields added to the object:
Request Definition
The following table lists the permissions that you must assign for the new fields added to the object:
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