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    The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.19.02 (Summer 19):


    For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see  Configuring profile-level permissions after self-upgrade or automatic upgrade.

    Permissions for new Visualforce pages

    The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Helix Remedyforce 20.19.02. (A blank cell indicates that the profile does not have permission on the page.

    Page

    Feature

    ServiceDesk Client

    ServiceDesk Staff

    ServiceDesk Change Manager

    System Administrator

    CIAssetSlideIn

    Viewing and updating linked CIs and services to a record

     (tick)(tick)(tick)
    AdminAutoCatConfig
    Auto categorization of records


    (tick)
    AdminFieldPriorityField level prioritization for data import


    (tick)
    AdminSSLayoutConditionsEnabling dynamic field rendering for incident tickets


    (tick)

    SSLayoutFldConditionsPageEnabling dynamic field rendering for incident tickets


    (tick)

    ManageCategoryIconIcons and description for categories 


    (tick)

    Permissions for new Apex classes

    The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.19.02. (A blank cell indicates that the profile does not have permission on the class.

    Class

    Feature

    ServiceDesk
    Client

    ServiceDesk Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    EntitleMentComponentControllerDisplay tiles on the Self Service Home page based on accounts, profiles, and permission sets


    (tick)
    AdminFieldPriorityControllerField level prioritization for data import   (tick)
    AdminAutoCatConfigControllerAuto categorization of records


    (tick)

    RestClient

    Auto categorization of records
    (tick)(tick)(tick)
    RestClientImplAuto categorization of records
    (tick)(tick)(tick)
    HelixPlatformRestClientAuto categorization of records
    (tick)(tick)(tick)
    AutoClassificationHelperAuto categorization of records
    (tick)(tick)(tick)
    MultipartRequestEntityAuto categorization of records
    (tick)(tick)(tick)
    AutoClassificationServiceImplAuto categorization of records
    (tick)(tick)(tick)
    AutoClassificationServiceAuto categorization of records
    (tick)(tick)(tick)
    ClassifiedObjectAuto categorization of records
    (tick)(tick)(tick)
    CallResponseAuto categorization of records
    (tick)(tick)(tick)
    AdminSSLayoutConditionsCtrlEnabling dynamic field rendering for incident tickets


    (tick)

    AdminSSLayoutConditionsCtrlTestEnabling dynamic field rendering for incident tickets


    (tick)

    SSLayoutFldCondtionsCtrlEnabling dynamic field rendering for incident tickets


    (tick)

    SSLayoutFldCondtionsCtrlTestEnabling dynamic field rendering for incident tickets


    (tick)

    ManageCategoryIconControllerIcons and description for categories 


    (tick)

    UpdateRequestDefNewEntitlementFieldsConfiguring request definition entitlements


    (tick)

    Permissions for new objects and fields

    SS Tile Entitlement 

    The following table lists the required permissions that you must assign for this object:

    Profile

    Permission

    ServiceDesk StaffRead
    ServiceDesk Change ManagerRead
    System AdministratorRead, Create, and Edit

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    All AccountsDisplay tiles on the Self Service Home page based on accounts, profiles, and permission setsRead Read Read Read and Edit

    Custom setting tile ID

    Display tiles on the Self Service Home page based on accounts, profiles, and permission setsRead Read
    Read
    Read and Edit
    Profiles or Permission setsDisplay tiles on the Self Service Home page based on accounts, profiles, and permission setsRead Read Read Read and Edit

    Self Service Layout Detail

    The following table lists the required permissions that you must assign for this object:

    Profile

    Permission

    ServiceDesk StaffRead, View all
    ServiceDesk Change ManagerRead, View all
    System AdministratorRead, Create, Edit, Delete, View All, Modify All 

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Field NameEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit

    Field Type

    Enabling dynamic field rendering for incident tickets ReadReadReadRead and Edit
    Layout IdEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit
    Advanced LogicEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit


    Field Display Criteria

    The following table lists the required permissions that you must assign for this object:

    Profile

    Permission

    ServiceDesk StaffRead, View all
    ServiceDesk Change ManagerRead, View all
    System AdministratorRead, Create, Edit, Delete, View All, Modify All 

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Order IndexEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit

    Operator

    Enabling dynamic field rendering for incident tickets ReadReadReadRead and Edit
    OperandEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit
    Grouping OperatorEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit
    Field InfoEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit
    Display Field RecordEnabling dynamic field rendering for incident tickets ReadReadReadRead and Edit



    CMDB Attribute Source Precedence

    The following table lists the required permissions that you must assign for this object:

    Profile

    Permission

    ServiceDesk StaffRead, View all
    ServiceDesk Change ManagerRead, View all
    System AdministratorRead, Create, Edit, Delete, View All, Modify All 

    The following table lists the permissions that you must assign for the new fields added to the object:


    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Apply to All ClassesField level prioritization for data importReadReadReadRead and Edit

    CMDB Class

    Field level prioritization for data importReadReadReadRead and Edit
    Field Api NameField level prioritization for data importReadReadReadRead and Edit
    InactiveField level prioritization for data importReadReadReadRead and Edit
    Source PrecedenceField level prioritization for data importReadReadReadRead and Edit



    Base Element

    The following table lists the permissions that you must assign for the new fields added to the object:


    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Field Data Source

    Field level prioritization for data importReadReadReadRead and Edit
    Tag NameCloud TaggingReadRead and EditRead and EditRead and Edit
    Tag ValueCloud TaggingReadRead and EditRead and EditRead and Edit
    Unique CI Source ID-CaseSensBMC Discovery Integration
    EditEditEdit

    Base Relationship

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Unique CI Relationship ID-CaseSensBMC Discovery Integration
    EditEditEdit

    Incident

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Has Attachments

    Identifying which records in the list view have attachmentsReadReadReadRead and Edit
    Attachment Identifying which records in the list view have attachmentsReadReadReadRead
    Integration DataRemedyforce CMDB Integration with TrueSightNANANARead and Edit
    Categorization ModeAuto categorization of recordsReadReadReadRead and Edit

    Change Request

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Has Attachments

    Identifying which records in the list view have attachmentsReadReadReadRead and Edit
    Attachment Identifying which records in the list view have attachmentsReadReadReadRead

    Broadcasts

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Has Attachments

    Identifying which records in the list view have attachmentsReadReadReadRead and Edit
    AttachmentIdentifying which records in the list view have attachmentsReadReadReadRead

    Problem 

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Has Attachments

    Identifying which records in the list view have attachmentsReadReadReadRead and Edit
    AttachmentIdentifying which records in the list view have attachmentsReadReadReadRead

    Release

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Has AttachmentsIdentifying which records in the list view have attachmentsReadReadReadRead and Edit
    AttachmentIdentifying which records in the list view have attachmentsReadReadReadRead

    Task

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Has Attachments

    Identifying which records in the list view have attachmentsReadReadReadRead and Edit
    AttachmentIdentifying which records in the list view have attachmentsReadReadReadRead

    Category

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Image
    Icons and description for categoriesReadReadReadRead and Edit

    Service Target

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Target Status
    Queue-based time tracking for Operational Level AgreementsReadReadReadRead and Edit

    Incident Service Target

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Queue Based Time Tracking
    Queue-based time tracking for Operational Level AgreementsNANANANA

    Task Service Target

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Queue Based Time Tracking
    Queue-based time tracking for Operational Level AgreementsNANANANA

    Problem Service Target

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Queue Based Time Tracking
    Queue-based time tracking for Operational Level AgreementsNANANANA

    Change Request Service Target

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Queue Based Time Tracking
    Queue-based time tracking for Operational Level AgreementsNANANANA

    Lookup Filter

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    CMDB_Class
    Extend Lookup Filters to Include CMDBNAReadReadREad and Edit

    Request Definition

    The following table lists the permissions that you must assign for the new fields added to the object:

    Field

    Feature

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Profile(Remedyforce Console)
    Configuring request definition entitlementsNAReadRead and EditRead and Edit 
    All Account(Remedyforce Console)Configuring request definition entitlementsNAReadRead and EditRead and Edit
    Restrict Service Request AccessConfiguring request definition entitlementsNAReadRead and EditRead and Edit

    Related topic

    20.19.02 enhancements




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