The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.19.02 (Summer 19):
SS Tile Entitlement
Field Display Criteria
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Helix Remedyforce 20.19.02. (A blank cell indicates that the profile does not have permission on the page.
Page | Feature | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|---|
| CIAssetSlideIn | Viewing and updating linked CIs and services to a record |  | | | |
| AdminAutoCatConfig | Auto categorization of records | | |||
| AdminFieldPriority | Field level prioritization for data import | | |||
| AdminSSLayoutConditions | Enabling dynamic field rendering for incident tickets |
| |||
| SSLayoutFldConditionsPage | Enabling dynamic field rendering for incident tickets |
| |||
| ManageCategoryIcon | Icons and description for categories |
|
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.19.02. (A blank cell indicates that the profile does not have permission on the class.
Class | Feature | ServiceDesk | ServiceDesk Staff | ServiceDesk | System |
|---|---|---|---|---|---|
| EntitleMentComponentController | Display tiles on the Self Service Home page based on accounts, profiles, and permission sets | | |||
| AdminFieldPriorityController | Field level prioritization for data import | | |||
| AdminAutoCatConfigController | Auto categorization of records |
| |||
RestClient | Auto categorization of records | | | | |
| RestClientImpl | Auto categorization of records | | | | |
| HelixPlatformRestClient | Auto categorization of records | | | | |
| AutoClassificationHelper | Auto categorization of records | | | | |
| MultipartRequestEntity | Auto categorization of records | | | | |
| AutoClassificationServiceImpl | Auto categorization of records | | | | |
| AutoClassificationService | Auto categorization of records | | | | |
| ClassifiedObject | Auto categorization of records | | | | |
| CallResponse | Auto categorization of records | | | | |
| AdminSSLayoutConditionsCtrl | Enabling dynamic field rendering for incident tickets |
| |||
| AdminSSLayoutConditionsCtrlTest | Enabling dynamic field rendering for incident tickets |
| |||
| SSLayoutFldCondtionsCtrl | Enabling dynamic field rendering for incident tickets |
| |||
| SSLayoutFldCondtionsCtrlTest | Enabling dynamic field rendering for incident tickets |
|
Permissions for new objects and fields
- SS Tile Entitlement
- Self Service Layout Detail
- Field Display Criteria
- CMDB Attribute Source Precedence
- Base Element
- Base Relationship
- Incident
- Change Request
- Broadcasts
- Problem
- Release
- Task
- Category
- Service Target
- Incident Service Target
- Task Service Target
- Problem Service Target
- Change Request Service Target
- Lookup Filter
- Request Definition
SS Tile Entitlement
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read, Create, Edit, Delete, View All, Modify All |
| ServiceDesk Client | Read |
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| All Accounts | Display tiles on the Self Service Home page based on accounts, profiles, and permission sets | Read | Read | Read | Read and Edit |
Custom setting tile ID | Display tiles on the Self Service Home page based on accounts, profiles, and permission sets | Read | Read | Read | Read and Edit |
| Profiles or Permission sets | Display tiles on the Self Service Home page based on accounts, profiles, and permission sets | Read | Read | Read | Read and Edit |
Self Service Layout Detail
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read, Create, Edit, Delete, View All, Modify All |
| ServiceDesk Client | Read |
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Field Name | Enabling dynamic field rendering for incident tickets | Read | Read | Read | Read and Edit |
Field Type | Enabling dynamic field rendering for incident tickets | Read | Read | Read | Read and Edit |
| Advanced Logic | Enabling dynamic field rendering for incident tickets | Read | Read | Read | Read and Edit |
Field Display Criteria
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read, Create, Edit, Delete, View All, Modify All |
| ServiceDesk Client | Read |
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Order Index | Enabling dynamic field rendering for incident tickets | Read | Read | Read | Read and Edit |
Operator | Enabling dynamic field rendering for incident tickets | Read | Read | Read | Read and Edit |
| Operand | Enabling dynamic field rendering for incident tickets | Read | Read | Read | Read and Edit |
| Grouping Operator | Enabling dynamic field rendering for incident tickets | Read | Read | Read | Read and Edit |
| Field Info | Enabling dynamic field rendering for incident tickets | Read | Read | Read | Read and Edit |
CMDB Attribute Source Precedence
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read, Create, Edit, Delete, View All, Modify All |
| ServiceDesk Client | Read |
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Apply to All Classes | Field level prioritization for data import | Read | Read | Read | Read and Edit |
CMDB Class | Field level prioritization for data import | Read | Read | Read | Read and Edit |
| Field Api Name | Field level prioritization for data import | Read | Read | Read | Read and Edit |
| Inactive | Field level prioritization for data import | Read | Read | Read | Read and Edit |
| Source Precedence | Field level prioritization for data import | Read | Read | Read | Read and Edit |
Base Element
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Field Data Source | Field level prioritization for data import | Read | Read and Edit | Read and Edit | Read and Edit |
| Tag Name | Cloud Tagging | Read | Read and Edit | Read and Edit | Read and Edit |
| Tag Value | Cloud Tagging | Read | Read and Edit | Read and Edit | Read and Edit |
| Unique CI Source ID-CaseSens | BMC Discovery Integration | NA | Read and Edit | Read and Edit | Read and Edit |
Base Relationship
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Unique CI Relationship ID-CaseSens | BMC Discovery Integration | NA | Read and Edit | Read and Edit | Read and Edit |
Incident
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Has Attachments | Identifying which records in the list view have attachments | NA | Read | Read | Read and Edit |
| Attachment | Identifying which records in the list view have attachments | NA | Read | Read | Read |
| Integration Data | Remedyforce CMDB Integration with TrueSight | NA | NA | NA | Read and Edit |
| Categorization Mode | Auto categorization of records | Read | Read | Read | Read and Edit |
Change Request
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Has Attachments | Identifying which records in the list view have attachments | NA | Read | Read | Read and Edit |
| Attachment | Identifying which records in the list view have attachments | NA | Read | Read | Read |
Broadcasts
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Has Attachments | Identifying which records in the list view have attachments | NA | Read | Read | Read and Edit |
| Attachment | Identifying which records in the list view have attachments | NA | Read | Read | Read |
Problem
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Has Attachments | Identifying which records in the list view have attachments | NA | Read | Read | Read and Edit |
| Attachment | Identifying which records in the list view have attachments | NA | Read | Read | Read |
Release
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Has Attachments | Identifying which records in the list view have attachments | NA | Read | Read | Read and Edit |
| Attachment | Identifying which records in the list view have attachments | NA | Read | Read | Read |
Task
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Has Attachments | Identifying which records in the list view have attachments | NA | Read | Read | Read and Edit |
| Attachment | Identifying which records in the list view have attachments | NA | Read | Read | Read |
Category
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Image | Icons and description for categories | Read | Read | Read and Edit | Read and Edit |
Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Target Status | Queue-based time tracking for Operational Level Agreements | NA | Read | Read and Edit | Read and Edit |
Incident Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Queue Based Time Tracking | Queue-based time tracking for Operational Level Agreements | NA | NA | NA | NA |
Task Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Queue Based Time Tracking | Queue-based time tracking for Operational Level Agreements | NA | NA | NA | NA |
Problem Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Queue Based Time Tracking | Queue-based time tracking for Operational Level Agreements | NA | NA | NA | NA |
Change Request Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Queue Based Time Tracking | Queue-based time tracking for Operational Level Agreements | NA | NA | NA | NA |
Lookup Filter
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| CMDB_Class | Extend Lookup Filters to Include CMDB | NA | Read | Read | REad and Edit |
Request Definition
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Profile(Remedyforce Console) | Configuring request definition entitlements | NA | Read | Read and Edit | Read and Edit |
| All Account(Remedyforce Console) | Configuring request definition entitlements | NA | Read | Read and Edit | Read and Edit |
| Restrict Service Request Access | Configuring request definition entitlements | NA | Read | Read and Edit | Read and Edit |
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