The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.17.02 (Summer 17):

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.17.02. (A blank cell indicates that the profile does not have permission on the page.)

Page

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk Change Manager

System e
Administrator

BMCServiceDesk.ConsoleRedirectHyperlink formula fields
 (tick)(tick)(tick)
BMCServiceDesk.EncryptionReportPageSalesforce Platform Encryption   (tick)

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.17.02. (A blank cell indicates that the profile does not have permission on the class.)

Class

Feature

ServiceDesk
Client

ServiceDesk Staff

ServiceDesk
Change Manager

System
Administrator

BMCServiceDesk.ClearCMDBLogsReconciliation Log   (tick)
BMCServiceDesk.EncryptionLibrarySalesforce Platform Encryption (tick)(tick)(tick)
BMCServiceDesk.EncryptionReportControllerSalesforce Platform Encryption(tick)(tick)(tick)(tick)
BMCServiceDesk.EncryptionReportSchedulerSalesforce Platform Encryption(tick)(tick)(tick)(tick)
BMCServiceDesk.EncryptionReportBatchSalesforce Platform Encryption(tick)(tick)(tick)(tick)

Permissions for new objects and fields

You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.17.02: 

Broadcast History

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Current StaffAbility to capture parent staff in history
NoneReadReadRead

Change Histories

 The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Attachments

Showing attachments as hyperlinks in email message on Activity Feed and SmartViewsNoneReadReadRead
Current StaffAbility to capture parent staff in historyNoneReadReadRead

CMDB logs


 The CMDB log object is new in version 20.17.02. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffRead, Create
ServiceDesk Change ManagerRead, Create
System Administrator

Read, Edit, Create, Delete, View All, Modify All

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Base ElementReconciliation logNoneReadReadRead/Edit
Class NameReconciliation logNoneReadReadRead/Edit
Configuration Item / Asset
Reconciliation log NoneReadReadRead/Edit
DescriptionReconciliation logNoneReadReadRead/Edit
Log DateReconciliation logNoneReadReadRead/Edit
Source
Reconciliation logNoneReadReadRead/Edit
StatusReconciliation logNoneReadReadRead/Edit
TypeReconciliation logNoneReadReadRead/Edit

Encryption Report

 The Encryption Report object is new in version 20.17.02. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead, Edit, Create, Delete, View All

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Field NamesEncryptionNoneReadReadRead/Edit
Field Type EncryptionNoneReadReadRead/Edit
Impacted Feature EncryptionNoneReadReadRead/Edit
Impacted Record EncryptionNoneReadReadRead/Edit
QuickView Owner EncryptionNoneReadReadRead/Edit
Recommendation
 EncryptionNoneReadReadRead/Edit
Scan DateEncryptionNoneReadReadRead/Edit
SeverityEncryptionNoneReadReadRead/Edit

Incident Action Monitor

 The Incident Action Monitor object is new in version 20.17.02. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientRead, Edit, Create
ServiceDesk StaffRead, Edit, Create
ServiceDesk Change ManagerRead, Edit, Create
System AdministratorRead, Edit, Create
The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Incident

Highlight updated incidents and service requests in the Remedyforce Console list viewsReadReadReadRead/Edit

Incident History

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Attachments

Email attachments in Activity Feed and SmartViews

NoneReadReadRead
Current StaffAbility to capture parent staff in historyNoneReadReadRead

Incident

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Time to Close (Business Days)

Total time spent on a recordNoneReadReadRead

Problem Histories

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Attachments

Showing attachments as hyperlinks in email message on Activity Feed and SmartViewsNoneReadReadRead
Current StaffAbility to capture parent staff in historyNoneReadReadRead

Release Histories

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Current StaffAbility to capture parent staff in historyNoneReadReadRead

Task History

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Attachments

Showing attachments as hyperlinks in email message on Activity Feed and SmartViewsNoneReadReadRead
Current StaffAbility to capture parent staff in historyNoneReadReadRead

Temporary Attachment

The following table lists the permissions that you must assign for this object to add attachments while sending emails from the Actions menu or Activity Feed in Remedyforce Console:

Profile

Permission

ServiceDesk ClientRead, Edit, Create
ServiceDesk StaffRead, Edit, Create, Delete
ServiceDesk Change ManagerRead, Edit, Create, Delete
System AdministratorRead, Edit, Create, Delete, View All, Modify All
 

Related topic

Enabling new features in 20.17.02



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