The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.17.02 (Summer 17):
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.17.02. (A blank cell indicates that the profile does not have permission on the page.)
Page | Feature | ServiceDesk | ServiceDesk | ServiceDesk Change Manager | System e |
|---|---|---|---|---|---|
| BMCServiceDesk.ConsoleRedirect | Hyperlink formula fields |  | | | |
| BMCServiceDesk.EncryptionReportPage | Salesforce Platform Encryption | |
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.17.02. (A blank cell indicates that the profile does not have permission on the class.)
Class | Feature | ServiceDesk | ServiceDesk Staff | ServiceDesk | System |
|---|---|---|---|---|---|
| BMCServiceDesk.ClearCMDBLogs | Reconciliation Log | | |||
| BMCServiceDesk.EncryptionLibrary | Salesforce Platform Encryption | | | | |
| BMCServiceDesk.EncryptionReportController | Salesforce Platform Encryption | | | | |
| BMCServiceDesk.EncryptionReportScheduler | Salesforce Platform Encryption | | | | |
| BMCServiceDesk.EncryptionReportBatch | Salesforce Platform Encryption | | | | |
Permissions for new objects and fields
You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.17.02:
Broadcast History
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Current Staff | Ability to capture parent staff in history | None | Read | Read | Read |
Change Histories
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Attachments | Showing attachments as hyperlinks in email message on Activity Feed and SmartViews | None | Read | Read | Read |
| Current Staff | Ability to capture parent staff in history | None | Read | Read | Read |
CMDB logs
The CMDB log object is new in version 20.17.02. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | None |
| ServiceDesk Staff | Read, Create |
| ServiceDesk Change Manager | Read, Create |
| System Administrator | Read, Edit, Create, Delete, View All, Modify All |
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Base Element | Reconciliation log | None | Read | Read | Read/Edit |
| Class Name | Reconciliation log | None | Read | Read | Read/Edit |
Configuration Item / Asset | Reconciliation log | None | Read | Read | Read/Edit |
| Description | Reconciliation log | None | Read | Read | Read/Edit |
| Log Date | Reconciliation log | None | Read | Read | Read/Edit |
Source | Reconciliation log | None | Read | Read | Read/Edit |
| Status | Reconciliation log | None | Read | Read | Read/Edit |
| Type | Reconciliation log | None | Read | Read | Read/Edit |
Encryption Report
The Encryption Report object is new in version 20.17.02. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | None |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read, Edit, Create, Delete, View All |
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Field Names | Encryption | None | Read | Read | Read/Edit |
| Field Type | Encryption | None | Read | Read | Read/Edit |
| Impacted Feature | Encryption | None | Read | Read | Read/Edit |
| Impacted Record | Encryption | None | Read | Read | Read/Edit |
| QuickView Owner | Encryption | None | Read | Read | Read/Edit |
Recommendation | Encryption | None | Read | Read | Read/Edit |
| Scan Date | Encryption | None | Read | Read | Read/Edit |
| Severity | Encryption | None | Read | Read | Read/Edit |
Incident Action Monitor
The Incident Action Monitor object is new in version 20.17.02. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | Read, Edit, Create |
| ServiceDesk Staff | Read, Edit, Create |
| ServiceDesk Change Manager | Read, Edit, Create |
| System Administrator | Read, Edit, Create |
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Incident | Highlight updated incidents and service requests in the Remedyforce Console list views | Read | Read | Read | Read/Edit |
Incident History
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Attachments | Email attachments in Activity Feed and SmartViews | None | Read | Read | Read |
| Current Staff | Ability to capture parent staff in history | None | Read | Read | Read |
Incident
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Time to Close (Business Days) | Total time spent on a record | None | Read | Read | Read |
Problem Histories
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Attachments | Showing attachments as hyperlinks in email message on Activity Feed and SmartViews | None | Read | Read | Read |
| Current Staff | Ability to capture parent staff in history | None | Read | Read | Read |
Release Histories
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Current Staff | Ability to capture parent staff in history | None | Read | Read | Read |
Task History
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Attachments | Showing attachments as hyperlinks in email message on Activity Feed and SmartViews | None | Read | Read | Read |
| Current Staff | Ability to capture parent staff in history | None | Read | Read | Read |
Temporary Attachment
The following table lists the permissions that you must assign for this object to add attachments while sending emails from the Actions menu or Activity Feed in Remedyforce Console:
Profile | Permission |
|---|---|
| ServiceDesk Client | Read, Edit, Create |
| ServiceDesk Staff | Read, Edit, Create, Delete |
| ServiceDesk Change Manager | Read, Edit, Create, Delete |
| System Administrator | Read, Edit, Create, Delete, View All, Modify All |
Related topic
Enabling new features in 20.17.02