The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.17.01 (Winter 17):
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.17.01. (A blank cell indicates that the profile does not have permission on the page.)
Page | Feature | ServiceDesk | ServiceDesk | ServiceDesk Change Manager | System |
|---|---|---|---|---|---|
| AdminCMDB Reconciliation.page | Reconciliation of CMDB records |  | | ||
| ConsoleView Configuration | Remedyforce UI—Remedyforce Console View customization | | | | |
| DeepView | Remedyforce UI—Displaying Activity Feed on the Remedyforce Console forms and SmartView on the Remedyforce Console forms | | | | |
| AdminSelfService Version.page | Self Service 3.0 | | |||
| SelfServiceNew. page | Self Service 3.0 | | | | |
| AdminRemedyforce UsageSettings | Usage data collection | |
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.17.01. (A blank cell indicates that the profile does not have permission on the class.)
Class | Feature | ServiceDesk | ServiceDesk Staff | ServiceDesk | System |
|---|---|---|---|---|---|
| AdminCMDBReconciliation Controller.cls | Reconciliation of CMDB records | | | ||
| ConsoleViewConfiguration Controller | Remedyforce UI—Console View customization | | | | |
| DeepViewController | Remedyforce UI—Displaying Activity Feed on the Remedyforce Console forms and SmartView on the Remedyforce Console forms | | | | |
| AdminSelfServiceVersion Controller | Self Service 3.0 | | |||
| GenerateTransactional MetricsBatch | Usage data collection | | |||
| AdminRemedyforceUsage SettingsController | Usage data collection | |
Permissions for new objects and fields
You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.17.01:
Account
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
SelfService 3.0 Theme | Self Service 3.0 | Read | Read | Read | Edit |
Base Element
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Reconciled Date | Reconciliation of CMDB records | Read | Edit | Edit | Edit |
| Source | Reconciliation of CMDB records | Read | Edit | Edit | Edit |
Knowledge Articles
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
VideoURL | Embedding videos in knowledge articles | Read | Edit | Edit | Edit |
| Height | Embedding videos in knowledge articles | Read | Edit | Edit | Edit |
| Width | Embedding videos in knowledge articles | Read | Edit | Edit | Edit |
Note
You must also provide Edit access to the Remedyforce Knowledge user.
Reconciliation Rules
The Reconciliation Rule object is new in version 20.17.01. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | None |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Edit |
| System Administrator | Edit |
The following table lists the required permissions that you must assign for the fields in this object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Inactive | Reconciliation of CMDB records | None | Read | Edit | Edit |
| Reconciliation Criteria | Reconciliation of CMDB records | None | Read | Edit | Edit |
| CMDB Class | Reconciliation of CMDB records | None | Read | Edit | Edit |
| Class Name | Reconciliation of CMDB records | None | Read | Edit | Edit |
| Filter Logic | Reconciliation of CMDB records | None | Read | Edit | Edit |
SelfService Themes
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Self Service Version | Self Service 3.0 | Read | Read | Read | Edit |
User
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Remedyforce Casual | Customer Success Request | Read | Read | Read | Edit |
User Preference
The User Preference object is new in version 20.17.01. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | Create, Read, Edit, Delete |
| ServiceDesk Staff | Create, Read, Edit, Delete |
| ServiceDesk Change Manager | Create, Read, Edit, Delete |
| System Administrator | Create, Read, Edit, Delete, View All, Modify All |
The following table lists the required permissions that you must assign for the fields in this object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| BroadcastView Preferences | Remedyforce UI—Remedyforce list view columns customization | Edit | Edit | Edit | Edit |
| IncidentView Preferences | Remedyforce UI—Remedyforce list view columns customization | Edit | Edit | Edit | Edit |
| ProblemView Preferences | Remedyforce UI—Remedyforce list view columns customization | Edit | Edit | Edit | Edit |
| ReleaseView Preferences | Remedyforce UI—Remedyforce list view columns customization | Edit | Edit | Edit | Edit |
| ServiceRequestView Preferences | Remedyforce UI—Remedyforce list view columns customization | Edit | Edit | Edit | Edit |
| TaskView Preferences | Remedyforce UI—Remedyforce list view columns customization | Edit | Edit | Edit | Edit |
| ChangeRequestView Preferences | Remedyforce UI—Remedyforce list view columns customization | Edit | Edit | Edit | Edit |
| User | Remedyforce UI—Remedyforce list view columns customization | Edit | Edit | Edit | Edit |
Related topic
Enabling new features in 20.17.01