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The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.17.01 (Winter 17):

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.17.01. (A blank cell indicates that the profile does not have permission on the page.)

Page

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk Change Manager

System
Administrator

AdminCMDB
Reconciliation.page
Reconciliation of CMDB records  (tick)(tick)
ConsoleView
Configuration
Remedyforce UI—Remedyforce Console View customization (tick)(tick)(tick)
DeepViewRemedyforce UIDisplaying Activity Feed on the Remedyforce Console forms and SmartView on the Remedyforce Console forms (tick)(tick)(tick)
AdminSelfService
Version.page
Self Service 3.0   (tick)
SelfServiceNew.
page
Self Service 3.0(tick)(tick)(tick)(tick)
AdminRemedyforce
UsageSettings
Usage data collection   (tick)

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.17.01. (A blank cell indicates that the profile does not have permission on the class.)

Class

Feature

ServiceDesk
Client

ServiceDesk Staff

ServiceDesk
Change Manager

System
Administrator

AdminCMDBReconciliation
Controller.cls
Reconciliation of CMDB records  (tick)(tick)
ConsoleViewConfiguration
Controller
Remedyforce UIConsole View customization (tick)(tick)(tick)
DeepViewControllerRemedyforce UIDisplaying Activity Feed on the Remedyforce Console forms and SmartView on the Remedyforce Console forms (tick)(tick)(tick)
AdminSelfServiceVersion
Controller
Self Service 3.0   (tick)
GenerateTransactional
MetricsBatch
Usage data collection   (tick)
AdminRemedyforceUsage
SettingsController
Usage data collection   (tick)

Permissions for new objects and fields

You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.17.01: 

Account

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

SelfService 3.0 Theme

Self Service 3.0ReadReadReadEdit

Base Element

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Reconciled Date

Reconciliation of CMDB recordsReadEditEditEdit
SourceReconciliation of CMDB recordsReadEditEditEdit

Knowledge Articles

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

VideoURL

Embedding videos in knowledge articlesReadEditEditEdit
HeightEmbedding videos in knowledge articlesReadEditEditEdit
WidthEmbedding videos in knowledge articlesReadEditEditEdit

Note

You must also provide Edit access to the Remedyforce Knowledge user.

Reconciliation Rules

The Reconciliation Rule object is new in version 20.17.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffRead
ServiceDesk Change ManagerEdit
System AdministratorEdit

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

InactiveReconciliation of CMDB recordsNoneReadEditEdit
Reconciliation CriteriaReconciliation of CMDB recordsNoneReadEditEdit
CMDB ClassReconciliation of CMDB recordsNoneReadEditEdit
Class NameReconciliation of CMDB recordsNoneReadEditEdit
Filter LogicReconciliation of CMDB recordsNoneReadEditEdit

SelfService Themes

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Self Service Version

Self Service 3.0ReadReadReadEdit

User

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Remedyforce Casual
User

Customer Success RequestReadReadReadEdit

User Preference

The User Preference object is new in version 20.17.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientCreate, Read, Edit, Delete
ServiceDesk StaffCreate, Read, Edit, Delete
ServiceDesk Change ManagerCreate, Read, Edit, Delete
System AdministratorCreate, Read, Edit, Delete, View All, Modify All

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BroadcastView
Preferences 
Remedyforce UIRemedyforce list view columns customizationEditEditEditEdit
IncidentView
Preferences
Remedyforce UIRemedyforce list view columns customizationEditEditEditEdit
ProblemView
Preferences
Remedyforce UIRemedyforce list view columns customizationEditEditEditEdit
ReleaseView
Preferences
Remedyforce UIRemedyforce list view columns customizationEditEditEditEdit
ServiceRequestView
Preferences
Remedyforce UIRemedyforce list view columns customizationEditEditEditEdit
TaskView
Preferences
Remedyforce UIRemedyforce list view columns customizationEditEditEditEdit
ChangeRequestView
Preferences
Remedyforce UIRemedyforce list view columns customizationEditEditEditEdit
UserRemedyforce UIRemedyforce list view columns customizationEditEditEditEdit

Related topic

Enabling new features in 20.17.01



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