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The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.16.01 (Summer 16):

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.16.01. (A blank cell indicates that the profile does not have permission on the page.)

Page

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BMCServiceDesk.Change
ScheduleFilter
Change Schedule (tick)(tick)(tick)
BMCServiceDesk.ACLaunchFP
ConsoleForMultipleScanConfig
Discovery  (tick)(tick)
BMCServiceDesk.AdminCMDB
DiscoveryProvision
Discovery  (tick)(tick)
BMCServiceDesk.Admin
DiscoveryDeviceLogs
Discovery  (tick)(tick)

BMCServiceDesk.AdminManage
AutoAssignment

Automated assignment of records to queues and staff members

 

 

 

(tick)

BMCServiceDesk.Unavailability
HistoryPage
Service health (tick)(tick)(tick)
BMCServiceDesk.Service
UnavailabilityAddNotePage
Service health (tick)(tick)(tick)
BMCServiceDesk.AdminService
HealthSettings
Service health   (tick)
BMCServiceDesk.Service
HealthDashboard
Service health(tick)(tick)(tick)(tick)
BMCServiceDesk.AdminSS
SmartSuggestions
Self Service Smart Suggestions   (tick)
BMCServiceDesk.DeepViewSmartViews (tick)(tick)(tick)

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.16.01. (A blank cell indicates that the profile does not have permission on the class.)

Class

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BMCServiceDesk.Change
ScheduleFilterController
Change Schedule (tick)(tick)(tick)
BMCServiceDesk.AdminDiscovery
ConfigController
Discovery  (tick)(tick)
BMCServiceDesk.AdminDiscovery
DeviceLogsController
Discovery  (tick)(tick)
BMCServiceDesk.AdminDiscovery
ImportConfigController
Discovery  (tick)(tick)
BMCServiceDesk.AdminDiscovery
OPRule
Discovery  (tick)(tick)
BMCServiceDesk.DiscoveryData
Import
Discovery  (tick)(tick)
BMCServiceDesk.
ScanConfiguration
Discovery  (tick)(tick)
BMCServiceDesk.
ScanConfigurationProtocols
Discovery  (tick)(tick)
BMCServiceDesk.ScannerDiscovery  (tick)(tick)
BMCServiceDesk.ScanTargetListDiscovery  (tick)(tick)
BMCServiceDesk.ScanTargetList
MembersNExclMembers
Discovery  (tick)(tick)
BMCServiceDesk.ScheduleDiscovery  (tick)(tick)
BMCServiceDesk.TargetListDiscovery  (tick)(tick)
BMCServiceDesk.AutoAssign
QueueStaffBatchProcess
Automated assignment of records to queues and staff members   (tick)
BMCServiceDesk.AdminManage
AutoAssignmentController
Automated assignment of records to queues and staff members   (tick)
BMCServiceDesk.Unavailability
HistoryController
Service health(tick)(tick)(tick)(tick)
BMCServiceDesk.ServiceHealth
DashboardController
Service health(tick)(tick)(tick)(tick)
BMCServiceDesk.SSSmart
Suggestions
Self Service Smart Suggestions(tick)(tick)(tick)(tick)
BMCServiceDesk.AdminSS
SmartSuggestionsController
Self Service Smart Suggestions   (tick)
BMCServiceDesk.Smart
SuggestionsHelper
Self Service Smart Suggestions(tick)(tick)(tick)(tick)
BMCServiceDesk.
DeepViewController
SmartViews (tick)(tick)(tick)

Permissions for new objects and fields

You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.16.01: 

Actions

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Applies to Service Outage

Service HealthReadReadEditEdit

Categories

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BroadcastsCategory restrictionNoneEditEditEdit
Change RequestsCategory restrictionNoneEditEditEdit
ProblemsCategory restrictionNoneEditEditEdit
ReleasesCategory restrictionNoneEditEditEdit
TasksCategory restrictionNoneEditEditEdit

Change Requests

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Scheduled During BlackoutEmergency change requestsNoneReadReadRead

Discovery Import Logs

The Discovery Import Log object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffRead
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Import DateDiscoveryNoneReadEditEdit
Next Run CMDBClassDiscoveryNoneReadEditEdit
Next Run OffsetDiscoveryNoneReadEditEdit
Records InsertedDiscoveryNoneReadEditEdit
Records UpdatedDiscoveryNoneReadEditEdit
Total Records AffectedDiscoveryNoneReadReadRead

Discovery Mappings

The Discovery Mapping object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffRead
ServiceDesk Change ManagerRead, Create, Edit, Delete
System AdministratorRead, Create, Edit, Delete

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Base Element FieldDiscoveryNoneReadEditEdit
CMDB Class
DiscoveryNoneReadEditEdit
Discovered Data Field
DiscoveryNoneReadEditEdit
IsEnabledDiscoveryNoneReadEditEdit
Last ImportDiscoveryNoneReadEditEdit

Outage Subscribed Users

The Outage Subscribed Users object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientCreate, Read, Edit, Delete
ServiceDesk StaffCreate, Read, Edit, Delete
ServiceDesk Change ManagerCreate, Read, Edit, Delete
System AdministratorCreate, Read, Edit, Delete

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Subscribed UserService healthEditEditEditEdit

Queue Staff Assignments

The Queue Staff Assignment object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffRead, Edit
ServiceDesk Change ManagerRead, Edit
System AdministratorCreate, Read, Edit, Delete

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Last Incident Assigned TimeAutomated assignment of records to staff membersNoneEditEditEdit
Queue IdAutomated assignment of records to staff membersNoneReadReadEdit
Staff IdAutomated assignment of records to staff membersNoneReadReadEdit

Request Definitions

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Lookup FilterRequest Fulfilment (CMDB)NAReadReadEdit

Scanners

The Scanner object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffNone
ServiceDesk Change ManagerCreate, Read, Edit, Delete
System AdministratorCreate, Read, Edit, Delete

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Device IdDiscoveryNoneNoneEditEdit
Device NameDiscoveryNoneNoneEditEdit
Device IP AddressDiscoveryNoneNoneEditEdit
Device Operating SystemDiscoveryNoneNoneEditEdit
Device LocationDiscoveryNoneNoneEditEdit
Mark As DeletedDiscoveryNoneNoneEditEdit

Scan Configuration Protocols

The Scan Configuration Protocol object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffNone
ServiceDesk Change ManagerCreate, Read, Edit, Delete
System AdministratorCreate, Read, Edit, Delete
 

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Protocol NameDiscoveryNoneNoneEditEdit
Protocol LabelDiscoveryNoneNoneEditEdit
Is ActiveDiscoveryNoneNoneEditEdit
Scan Configuration DetailDiscoveryNoneNoneEditEdit
 

Scan Configurations

The Scan Configuration object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffNone
ServiceDesk Change ManagerCreate, Read, Edit, Delete
System AdministratorCreate, Read, Edit, Delete
 

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Mark As DeletedDiscoveryNoneNoneEditEdit
Scan Configuration IdDiscoveryNoneNoneEditEdit
Scan Configuration NameDiscoveryNoneNoneEditEdit
 

The Scan Detail Target List Link object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffNone
ServiceDesk Change ManagerCreate, Read, Edit, Delete
System AdministratorCreate, Read, Edit, Delete
 

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Scan DetailDiscoveryNoneNoneEditEdit
Scan Target ListDiscoveryNoneNoneEditEdit

Scan Details

The Scan Detail object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffNone
ServiceDesk Change ManagerCreate, Read, Edit, Delete
System AdministratorCreate, Read, Edit, Delete

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Scan IdDiscoveryNoneNoneEditEdit
Scan NameDiscoveryNoneNoneEditEdit
Execution StatusDiscoveryNoneNoneEditEdit
Execution Status TypeDiscoveryNoneNoneEditEdit
Last Status Update TimeDiscoveryNoneNoneEditEdit
Is UpdatedDiscoveryNoneNoneEditEdit
Scan ConfigurationDiscoveryNoneNoneEditEdit
 

Scan Schedules

The Scan Schedule object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffNone
ServiceDesk Change ManagerCreate, Read, Edit, Delete
System AdministratorCreate, Read, Edit, Delete
 

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Schedule IdDiscoveryNoneNoneEditEdit
Schedule TypeDiscoveryNoneNoneEditEdit
Start DateDiscoveryNoneNoneEditEdit
End DateDiscoveryNoneNoneEditEdit
Recurrence TypeDiscoveryNoneNoneEditEdit
Recurrence WeekDiscoveryNoneNoneEditEdit
Recurrence Day Of WeekDiscoveryNoneNoneEditEdit
Recurrence HoursDiscoveryNoneNoneEditEdit
Recurrence CountDiscoveryNoneNoneEditEdit
Recurrence MinutesDiscoveryNoneNoneEditEdit
Start Duration TypeDiscoveryNoneNoneEditEdit
Stop Duration TypeDiscoveryNoneNoneEditEdit
Scan DetailDiscoveryNoneNoneEditEdit

Scan Target List Members

The Scan Target List Member object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffNone
ServiceDesk Change ManagerCreate, Read, Edit, Delete
System AdministratorCreate, Read, Edit, Delete
 

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Included MemberDiscoveryNoneNoneEditEdit
Excluded MemberDiscoveryNoneNoneEditEdit
Scan Target ListDiscoveryNoneNoneEditEdit
 

Scan Target Lists

The Scan Target List object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientNone
ServiceDesk StaffNone
ServiceDesk Change ManagerCreate, Read, Edit, Delete
System AdministratorCreate, Read, Edit, Delete
 

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Target List IdDiscoveryNoneNoneEditEdit
Target List  NameDiscoveryNoneNoneEditEdit
Mark As DeletedDiscoveryNoneNoneEditEdit
 

Service Outage

The label of Projected Service Outage object has been changed to Service Outage in version 20.16.01. The permissions for all profiles except ServiceDesk Staff are the same. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientRead
ServiceDesk StaffCreate, Read, Edit
ServiceDesk Change ManagerCreate, Read, Edit, Delete
System AdministratorCreate, Read, Edit, Delete

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Display in Self ServiceService healthReadEditEditEdit
Outage DurationService healthNoneReadReadRead
Root CauseService healthReadEditEditEdit
Outage StatusService healthReadEditEditEdit

Service Outage Action History

The Service Outage Action History object is new in version 20.16.01. The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk ClientRead
ServiceDesk StaffCreate, Read, Edit
ServiceDesk Change ManagerCreate, Read, Edit
System AdministratorCreate, Read, Edit, Delete

The following table lists the required permissions that you must assign for the fields in this object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Action

Service healthReadEditEditEdit
Date & TimeService healthReadEditEditEdit
DescriptionService healthReadEditEditEdit
InactiveService healthReadEditEditEdit
NoteService healthReadEditEditEdit
Staff IDService healthReadEditEditEdit
SystemService HealthReadEditEditEdit

Suggested Owner Mappings

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Assigned QueueAutomated assignment of records to queuesNoneReadReadCreate, Read, Edit, Delete

Users

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Business HoursAutomated assignment of records to staff membersReadEditEditEdit
Business Hours IDAutomated assignment of records to staff membersReadEditEditEdit
Override BlackoutsEmergency change requestNoneReadReadEdit

Related topic

Enabling new features in 20.16.01



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