The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.15.02 (Spring 15):
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.15.02:
Page | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
BMCServiceDesk.ManageQueue |
|
|
| |
BMCServiceDesk.CustomCMDBClasses | ||||
BMCServiceDesk.CIExplorerPage | ||||
BMCServiceDesk.AdminSmart Suggestions | ||||
BMCServiceDesk.CMDBCIEditPage | ||||
BMCServiceDesk.CIExplorerLineSetting |
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.15.02:
Class | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
BMCServiceDesk.ManageQueue | ||||
BMCServiceDesk.CustomCMDBClasses | ||||
BMCServiceDesk.SmartSuggestions | ||||
BMCServiceDesk.CISettingsAttribute | ||||
BMCServiceDesk.AdminSmart | ||||
BMCServiceDesk.CMDBCIEditController | ||||
BMCServiceDesk.UtilityProcessor |
You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.15.02:
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
Hide Duration | Read | Read | Read | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
Tag for Export | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
Queue | None | Read | Read | Read |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
RichTextNote | Read | Edit | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
Queue | None | Read | Read | Read |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
Custom | None | None | None | Edit |
Error Image | None | Read | Read | Edit |
Image (32x32) | None | Read | Read | Edit |
Is Custom Image | None | Read | Read | Edit |
The Data Integrity Information object is new in version 20.15.02. The following table lists the required profile-level permissions that you must assign for this object:
Profile | Permission |
---|---|
ServiceDesk Client | None |
ServiceDesk Staff | Read, View All |
ServiceDesk Change Manager | Read, View All |
System Administrator | Read, Create, Edit, Delete, View All, Modify All |
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
Impacted Field | Read | Read | Read | Edit |
Impacted Module | Read | Read | Read | Edit |
Impacted Object | Read | Read | Read | Edit |
Impacted Record | Read | Read | Read | Edit |
Missing Field Id | Read | Read | Read | Edit |
Missing Field Value | Read | Read | Read | Edit |
Missing Record Object | Read | Read | Read | Edit |
ScanId | Read | Read | Read | Edit |
Scan Instance | Read | Read | Read | Edit |
Scan Summary | Read | Read | Read | Edit |
Severity | Read | Read | Read | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
Display in Full Span | Read | Edit | Edit | Edit |
From import | None | None | None | Edit |
Visible Lines | Read | Edit | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
RichTextNote | Read | Edit | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
Incorrect Category | Read | Edit | Edit | Edit |
Incorrect Owner | Read | Edit | Edit | Edit |
Is Service Request | Read | Read | Read | Read |
Reassigned Count | Read | Edit | Edit | Edit |
Queue | Read | Read | Read | Read |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
RichTextNote | Read | Edit | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
Queue | None | Read | Read | Read |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
Queue | None | Read | Read | Read |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
Richtext Response | Edit | Edit | Edit | Edit |
History | Edit | Edit | Edit | Edit |
NewResponse | Edit | Edit | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
RichTextNote | Read | Edit | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
---|---|---|---|---|
Display in Self Service | Edit | Edit | Edit | Edit |
Queue | None | Read | Read | Read |