The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.15.02 (Spring 15):
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.15.02:
Page | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
BMCServiceDesk.ManageQueue |
|
|
|
|
| BMCServiceDesk.CustomCMDBClasses |  | |||
| BMCServiceDesk.CIExplorerPage | | | | |
| BMCServiceDesk.AdminSmart Suggestions | | |||
| BMCServiceDesk.CMDBCIEditPage | | | | |
| BMCServiceDesk.CIExplorerLineSetting | | | |
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.15.02:
Class | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
BMCServiceDesk.ManageQueue | | |||
BMCServiceDesk.CustomCMDBClasses | | |||
BMCServiceDesk.SmartSuggestions | | | | |
| BMCServiceDesk.CISettingsAttribute | | |||
BMCServiceDesk.AdminSmart | | |||
BMCServiceDesk.CMDBCIEditController | | | | |
| BMCServiceDesk.UtilityProcessor | |
Permissions for new objects and fields
You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.15.02:
Actions
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| Hide Duration | Read | Read | Read | Edit |
Base Element
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| Tag for Export | None | None | None | Edit |
Broadcasts
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| Queue | None | Read | Read | Read |
Change History
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| RichTextNote | Read | Edit | Edit | Edit |
Change Requests
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| Queue | None | Read | Read | Read |
CMDB_Class
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| Custom | None | None | None | Edit |
| Error Image | None | Read | Read | Edit |
| Image (32x32) | None | Read | Read | Edit |
| Is Custom Image | None | Read | Read | Edit |
Data Integrity Information
The Data Integrity Information object is new in version 20.15.02. The following table lists the required profile-level permissions that you must assign for this object:
| Profile | Permission |
|---|---|
| ServiceDesk Client | None |
| ServiceDesk Staff | Read, View All |
| ServiceDesk Change Manager | Read, View All |
| System Administrator | Read, Create, Edit, Delete, View All, Modify All |
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| Impacted Field | Read | Read | Read | Edit |
| Impacted Module | Read | Read | Read | Edit |
| Impacted Object | Read | Read | Read | Edit |
| Impacted Record | Read | Read | Read | Edit |
| Missing Field Id | Read | Read | Read | Edit |
| Missing Field Value | Read | Read | Read | Edit |
| Missing Record Object | Read | Read | Read | Edit |
| ScanId | Read | Read | Read | Edit |
| Scan Instance | Read | Read | Read | Edit |
| Scan Summary | Read | Read | Read | Edit |
| Severity | Read | Read | Read | Edit |
Fulfillment Inputs
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| Display in Full Span | Read | Edit | Edit | Edit |
| From import | None | None | None | Edit |
| Visible Lines | Read | Edit | Edit | Edit |
Incident History
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| RichTextNote | Read | Edit | Edit | Edit |
Incidents
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| Incorrect Category | Read | Edit | Edit | Edit |
| Incorrect Owner | Read | Edit | Edit | Edit |
| Is Service Request | Read | Read | Read | Read |
| Reassigned Count | Read | Edit | Edit | Edit |
| Queue | Read | Read | Read | Read |
Problem History
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| RichTextNote | Read | Edit | Edit | Edit |
Problems
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| Queue | None | Read | Read | Read |
Releases
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| Queue | None | Read | Read | Read |
Request Detail Inputs
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| Richtext Response | Edit | Edit | Edit | Edit |
| History | Edit | Edit | Edit | Edit |
| NewResponse | Edit | Edit | Edit | Edit |
Task History
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| RichTextNote | Read | Edit | Edit | Edit |
Tasks
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|
| Display in Self Service | Edit | Edit | Edit | Edit |
| Queue | None | Read | Read | Read |