Page tree

Skip to end of metadata
Go to start of metadata

The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.15.02 (Spring 15):

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.15.02:

Page

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BMCServiceDesk.ManageQueue 

 

 

 

(tick)

BMCServiceDesk.CustomCMDBClasses   (tick)
BMCServiceDesk.CIExplorerPage (tick)(tick)(tick)
BMCServiceDesk.AdminSmart
Suggestions
   (tick)
BMCServiceDesk.CMDBCIEditPage (tick)(tick)(tick)
BMCServiceDesk.CIExplorerLineSetting (tick)(tick)(tick)

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.15.02:

Class

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BMCServiceDesk.ManageQueue
Controller 

   (tick)

BMCServiceDesk.CustomCMDBClasses
Controller

   (tick)

BMCServiceDesk.SmartSuggestions

 (tick)(tick)(tick)
BMCServiceDesk.CISettingsAttribute   (tick)

BMCServiceDesk.AdminSmart
SuggestionsController

   (tick)

BMCServiceDesk.CMDBCIEditController

 (tick)(tick)(tick)
BMCServiceDesk.UtilityProcessor   (tick)

Permissions for new objects and fields

 You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.15.02:

Actions

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Hide Duration

Read

Read

Read

Edit

Base Element

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Tag for Export

None

None

None

Edit

Broadcasts

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Queue

None

Read

Read

Read

Change History

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

RichTextNote

Read

Edit

Edit

Edit

Change Requests

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Queue

None

Read

Read

Read

CMDB_Class

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Custom

None

None

None

Edit

Error ImageNoneReadReadEdit
Image (32x32)NoneReadReadEdit
Is Custom ImageNoneReadReadEdit

Data Integrity Information

The Data Integrity Information object is new in version 20.15.02. The following table lists the required profile-level permissions that you must assign for this object:

Profile

Permission

ServiceDesk Client

None

ServiceDesk StaffRead, View All
ServiceDesk Change ManagerRead, View All
System AdministratorRead, Create, Edit, Delete, View All, Modify All
The following table lists the required permissions that you must assign for the fields in this object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Impacted Field

Read

Read

Read

Edit

Impacted ModuleReadReadReadEdit
Impacted ObjectReadReadReadEdit
Impacted RecordReadReadReadEdit
Missing Field IdReadReadReadEdit
Missing Field ValueReadReadReadEdit
Missing Record ObjectReadReadReadEdit
ScanIdReadReadReadEdit
Scan InstanceReadReadReadEdit
Scan SummaryReadReadReadEdit
SeverityReadReadReadEdit

Fulfillment Inputs

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Display in Full Span

Read

Edit

Edit

Edit

From importNoneNoneNoneEdit
Visible LinesReadEditEditEdit

Incident History

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

RichTextNote

 Read

Edit

Edit

Edit

Incidents

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Incorrect CategoryReadEditEditEdit
Incorrect OwnerReadEditEditEdit
Is Service RequestReadReadReadRead
Reassigned CountReadEditEditEdit
Queue

Read

Read

Read

Read

Problem History

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

RichTextNote

 Read

Edit

Edit

Edit

Problems

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Queue

None

Read

Read

Read

Releases

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Queue

None

Read

Read

Read

Request Detail Inputs

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Richtext Response

Edit

Edit

Edit

Edit

HistoryEditEditEditEdit
NewResponseEditEditEditEdit

Task History

The following table lists the required permissions that you must assign for the new fields added to the object: 

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

RichTextNote

 Read

Edit

Edit

Edit

Tasks

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

Display in Self ServiceEditEditEditEdit
Queue

None

Read

Read

Read

Related topic

Enabling new features in 20.15.02

  • No labels