The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.15.01 (Winter 15):

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.15.01:

Page

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BMCServiceDesk.ConsoleQuickViewPage

 

(tick)

(tick)

(tick)

BMCServiceDesk.ConsoleDashboard 

(tick)

(tick)

(tick)

BMCServiceDesk.GettingStartedforSRD 

(tick)

(tick)

(tick)

BMCServiceDesk.FulfillmentInputLookup
FilterPage
 

(tick)

(tick)

(tick)

BMCServiceDesk.InsertField   

(tick)

BMCServiceDesk.StaffAttachment

(tick)

  

(tick)

BMCServiceDesk.WebAPIConfiguration   

(tick)

BMCServiceDesk.WebAPIJobsSettings   

(tick)

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.15.01:

Class

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BMCServiceDesk.ChatHelper

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.ConsoleDashboard
Controller

 

(tick)

(tick)

(tick)

BMCServiceDesk.ConsoleQuickView
Controller

 

(tick)

(tick)

(tick)

BMCServiceDesk.GettingStartedforSRD 

(tick)

(tick)

(tick)

BMCServiceDesk.FulfillmentInputLookup
FilterController

 

(tick)

(tick)

(tick)

BMCServiceDesk. InsertFieldController

   

(tick)

BMCServiceDesk.LicenseMetrics
ReportBatch

 

(tick)

(tick)

(tick)

BMCServiceDesk.RunLicenseMetrics
ReportBatch
 

(tick)

(tick)

(tick)

BMCServiceDesk.WebAPIConfiguration
Controller

   

(tick)

BMCServiceDesk.WebAPIJob   

(tick)

BMCServiceDesk.WebAPIJobs
BatchProcess

 

 

 

(tick)

BMCServiceDesk.WebAPIJobs
Scheduler

   

(tick)

BMCServiceDesk.WebAPIJobsSettings
Controller
   

(tick)

BMCServiceDesk.WebAPIJobs   

(tick)

BMCServiceDesk.WebAPIJobsUtil   

(tick)

BMCServiceDesk.WikiHelpTopics

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.WikiUtility

(tick)

(tick)

(tick)

(tick)

Permissions for new objects and fields

You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.15.01:

Accounts

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Support Hours

None

Edit

Edit

Edit

Agreements

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Tag for Export

None

None

None

Edit

Broadcasts

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Record Update Count

None

Edit

Edit

Edit

Categories

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Available for Chat

Read

Read

Read

Edit

Tag for ExportNoneNoneNoneEdit

Category Types

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Tag for ExportNoneNoneNoneEdit

Chat Instances

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

AccountReadReadReadRead
Assigned DateReadRead Read Read 

Category

Edit

Edit

Edit

Edit

Chat Duration (Minutes)Read Read ReadRead 
Closed DateRead Read Read Read 
IncidentRead Read Read Read 
Opened DateRead Read Read Read 

State

Edit

Edit

Edit

Edit

StatusReadReadReadRead
Wait Time (Minutes)ReadReadReadRead

Fulfillment Inputs

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Lookup Filter

Read

Edit

Edit

Edit

Impacts

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Tag for Export

None

None

None

Edit

Lookup Filters

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

ApplyToSelfService

Read

Read

Edit

Edit

Priorities

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Tag for Export

None

None

None

Edit

Request Definitions

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Tag for Export

None

None

None

Edit

Service Targets

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Use Account Business Hours

None

Edit

Edit

Edit

Status

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Tag for Export

None

None

None

Edit

SysDashboardWidgets

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

QuickView Display Order

None

Edit

Edit

Edit

Span Full Width

None

Edit

Edit

Edit

SYSQVFolders

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Tag for ExportNoneNoneNoneEdit

SYSQVQueries

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Formatting Data

None

Edit

Edit

Edit

isQVOptimized

None

Edit

Edit

Edit

QueryStatementData

None

Edit

Edit

Edit

Tag for ExportNoneNoneNoneEdit

SYSTemplateFieldInfo

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

From ImportNoneNoneNoneEdit

Tasks

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Record Update CountNone

Edit

Edit

Edit

Web API ConfigurationNoneEditEditEdit

Templates

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Tag for Export

None

None

None

Edit

Urgencies

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Tag for Export

None

None

None

Edit

Users

The following table lists the required permissions that you must assign for the new fields added to the object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Last Chat End Time

Read

Read

Read

Read

Manage QuickViews

None

Read

Read

Edit

Web API Configurations

The Web API Configurations object is new in version 20.15.01. The following table lists the required profile-level permissions that you must assign for this object:

ProfilePermission
ServiceDesk ClientNone
ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead, Create, Edit, Delete, View All, Modify All

The following table lists the required permissions that you must assign for the fields in this object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Call Web API on Task Closed

None

Read

Read

Edit

Certificate NameNoneReadReadEdit
HoursNoneReadReadEdit
InactiveNoneReadReadEdit
Is SandboxNoneReadReadEdit
PasswordNoneReadReadEdit
Request BodyNoneReadReadEdit
Request Content TypeNoneReadReadEdit
Request HeadersNoneReadReadEdit
Request MethodNoneReadReadEdit
Request Target NamespaceNoneReadReadEdit
Required CertificateNoneReadReadEdit
Security TypeNoneReadReadEdit
Service TypeNoneReadReadEdit
Service URLNoneReadReadEdit
SOAP Method NameNoneReadReadEdit
User NameNoneReadReadEdit

Web API Jobs

The Web API Jobs object is new in version 20.15.01. The following table lists the required permissions that you must assign for this object:

ProfilePermission
ServiceDesk ClientNone
ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead, Create, Edit, Delete, View All, Modify All

The following table lists the required permissions that you must assign for the fields in this object:

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Failed ResponseNoneReadReadEdit
Retry CountNoneReadReadEdit
StatusNoneReadReadEdit
Success ResponseNoneReadReadEdit
TaskNoneReadReadEdit
Web API ConfigurationNoneReadReadEdit

Related topic

Enabling new features in 20.15.01

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