The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.15.01 (Winter 15):
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.15.01:
Page | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
BMCServiceDesk.ConsoleQuickViewPage |
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| BMCServiceDesk.ConsoleDashboard |
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| BMCServiceDesk.GettingStartedforSRD |
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| BMCServiceDesk.FulfillmentInputLookup FilterPage |
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| BMCServiceDesk.InsertField |
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| BMCServiceDesk.StaffAttachment |
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| BMCServiceDesk.WebAPIConfiguration |
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| BMCServiceDesk.WebAPIJobsSettings |
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Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.15.01:
Class | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
BMCServiceDesk.ChatHelper |
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BMCServiceDesk.ConsoleDashboard |
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BMCServiceDesk.ConsoleQuickView |
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| BMCServiceDesk.GettingStartedforSRD |
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BMCServiceDesk.FulfillmentInputLookup |
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BMCServiceDesk. InsertFieldController |
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BMCServiceDesk.LicenseMetrics |
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| BMCServiceDesk.RunLicenseMetrics ReportBatch |
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BMCServiceDesk.WebAPIConfiguration |
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| BMCServiceDesk.WebAPIJob |
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BMCServiceDesk.WebAPIJobs |
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BMCServiceDesk.WebAPIJobs |
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| BMCServiceDesk.WebAPIJobsSettings Controller |
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| BMCServiceDesk.WebAPIJobs |
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| BMCServiceDesk.WebAPIJobsUtil |
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BMCServiceDesk.WikiHelpTopics |
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BMCServiceDesk.WikiUtility |
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Permissions for new objects and fields
You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.15.01:
Accounts
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Support Hours | None | Edit | Edit | Edit |
Agreements
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Tag for Export | None | None | None | Edit |
Broadcasts
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Record Update Count | None | Edit | Edit | Edit |
Categories
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Available for Chat | Read | Read | Read | Edit |
| Tag for Export | None | None | None | Edit |
Category Types
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Tag for Export | None | None | None | Edit |
Chat Instances
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Account | Read | Read | Read | Read |
| Assigned Date | Read | Read | Read | Read |
Category | Edit | Edit | Edit | Edit |
| Chat Duration (Minutes) | Read | Read | Read | Read |
| Closed Date | Read | Read | Read | Read |
| Incident | Read | Read | Read | Read |
| Opened Date | Read | Read | Read | Read |
State | Edit | Edit | Edit | Edit |
| Status | Read | Read | Read | Read |
| Wait Time (Minutes) | Read | Read | Read | Read |
Fulfillment Inputs
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Lookup Filter | Read | Edit | Edit | Edit |
Impacts
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Tag for Export | None | None | None | Edit |
Lookup Filters
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| ApplyToSelfService | Read | Read | Edit | Edit |
Priorities
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Tag for Export | None | None | None | Edit |
Request Definitions
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Tag for Export | None | None | None | Edit |
Service Targets
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Use Account Business Hours | None | Edit | Edit | Edit |
Status
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Tag for Export | None | None | None | Edit |
SysDashboardWidgets
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| QuickView Display Order | None | Edit | Edit | Edit |
Span Full Width | None | Edit | Edit | Edit |
SYSQVFolders
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Tag for Export | None | None | None | Edit |
SYSQVQueries
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Formatting Data | None | Edit | Edit | Edit |
isQVOptimized | None | Edit | Edit | Edit |
QueryStatementData | None | Edit | Edit | Edit |
| Tag for Export | None | None | None | Edit |
SYSTemplateFieldInfo
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| From Import | None | None | None | Edit |
Tasks
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Record Update Count | None | Edit | Edit | Edit |
| Web API Configuration | None | Edit | Edit | Edit |
Templates
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Tag for Export | None | None | None | Edit |
Urgencies
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Tag for Export | None | None | None | Edit |
Users
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Last Chat End Time | Read | Read | Read | Read |
Manage QuickViews | None | Read | Read | Edit |
Web API Configurations
The Web API Configurations object is new in version 20.15.01. The following table lists the required profile-level permissions that you must assign for this object:
| Profile | Permission |
|---|---|
| ServiceDesk Client | None |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read, Create, Edit, Delete, View All, Modify All |
The following table lists the required permissions that you must assign for the fields in this object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
Call Web API on Task Closed | None | Read | Read | Edit |
| Certificate Name | None | Read | Read | Edit |
| Hours | None | Read | Read | Edit |
| Inactive | None | Read | Read | Edit |
| Is Sandbox | None | Read | Read | Edit |
| Password | None | Read | Read | Edit |
| Request Body | None | Read | Read | Edit |
| Request Content Type | None | Read | Read | Edit |
| Request Headers | None | Read | Read | Edit |
| Request Method | None | Read | Read | Edit |
| Request Target Namespace | None | Read | Read | Edit |
| Required Certificate | None | Read | Read | Edit |
| Security Type | None | Read | Read | Edit |
| Service Type | None | Read | Read | Edit |
| Service URL | None | Read | Read | Edit |
| SOAP Method Name | None | Read | Read | Edit |
| User Name | None | Read | Read | Edit |
Web API Jobs
The Web API Jobs object is new in version 20.15.01. The following table lists the required permissions that you must assign for this object:
| Profile | Permission |
|---|---|
| ServiceDesk Client | None |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read, Create, Edit, Delete, View All, Modify All |
The following table lists the required permissions that you must assign for the fields in this object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Failed Response | None | Read | Read | Edit |
| Retry Count | None | Read | Read | Edit |
| Status | None | Read | Read | Edit |
| Success Response | None | Read | Read | Edit |
| Task | None | Read | Read | Edit |
| Web API Configuration | None | Read | Read | Edit |