The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.15.01 (Winter 15):
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.15.01:
Page | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
BMCServiceDesk.ConsoleQuickViewPage |
| |||
BMCServiceDesk.ConsoleDashboard | ||||
BMCServiceDesk.GettingStartedforSRD | ||||
BMCServiceDesk.FulfillmentInputLookup FilterPage | ||||
BMCServiceDesk.InsertField | ||||
BMCServiceDesk.StaffAttachment | ||||
BMCServiceDesk.WebAPIConfiguration | ||||
BMCServiceDesk.WebAPIJobsSettings |
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.15.01:
Class | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
BMCServiceDesk.ChatHelper | ||||
BMCServiceDesk.ConsoleDashboard | ||||
BMCServiceDesk.ConsoleQuickView | ||||
BMCServiceDesk.GettingStartedforSRD | ||||
BMCServiceDesk.FulfillmentInputLookup | ||||
BMCServiceDesk. InsertFieldController | ||||
BMCServiceDesk.LicenseMetrics | ||||
BMCServiceDesk.RunLicenseMetrics ReportBatch | ||||
BMCServiceDesk.WebAPIConfiguration | ||||
BMCServiceDesk.WebAPIJob | ||||
BMCServiceDesk.WebAPIJobs |
|
|
| |
BMCServiceDesk.WebAPIJobs | ||||
BMCServiceDesk.WebAPIJobsSettings Controller | ||||
BMCServiceDesk.WebAPIJobs | ||||
BMCServiceDesk.WebAPIJobsUtil | ||||
BMCServiceDesk.WikiHelpTopics | ||||
BMCServiceDesk.WikiUtility |
You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.15.01:
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Support Hours | None | Edit | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Tag for Export | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Record Update Count | None | Edit | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Available for Chat | Read | Read | Read | Edit |
Tag for Export | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Tag for Export | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Account | Read | Read | Read | Read |
Assigned Date | Read | Read | Read | Read |
Category | Edit | Edit | Edit | Edit |
Chat Duration (Minutes) | Read | Read | Read | Read |
Closed Date | Read | Read | Read | Read |
Incident | Read | Read | Read | Read |
Opened Date | Read | Read | Read | Read |
State | Edit | Edit | Edit | Edit |
Status | Read | Read | Read | Read |
Wait Time (Minutes) | Read | Read | Read | Read |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Lookup Filter | Read | Edit | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Tag for Export | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
ApplyToSelfService | Read | Read | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Tag for Export | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Tag for Export | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Use Account Business Hours | None | Edit | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Tag for Export | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
QuickView Display Order | None | Edit | Edit | Edit |
Span Full Width | None | Edit | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Tag for Export | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Formatting Data | None | Edit | Edit | Edit |
isQVOptimized | None | Edit | Edit | Edit |
QueryStatementData | None | Edit | Edit | Edit |
Tag for Export | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
From Import | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Record Update Count | None | Edit | Edit | Edit |
Web API Configuration | None | Edit | Edit | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Tag for Export | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Tag for Export | None | None | None | Edit |
The following table lists the required permissions that you must assign for the new fields added to the object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Last Chat End Time | Read | Read | Read | Read |
Manage QuickViews | None | Read | Read | Edit |
The Web API Configurations object is new in version 20.15.01. The following table lists the required profile-level permissions that you must assign for this object:
Profile | Permission |
---|---|
ServiceDesk Client | None |
ServiceDesk Staff | Read |
ServiceDesk Change Manager | Read |
System Administrator | Read, Create, Edit, Delete, View All, Modify All |
The following table lists the required permissions that you must assign for the fields in this object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Call Web API on Task Closed | None | Read | Read | Edit |
Certificate Name | None | Read | Read | Edit |
Hours | None | Read | Read | Edit |
Inactive | None | Read | Read | Edit |
Is Sandbox | None | Read | Read | Edit |
Password | None | Read | Read | Edit |
Request Body | None | Read | Read | Edit |
Request Content Type | None | Read | Read | Edit |
Request Headers | None | Read | Read | Edit |
Request Method | None | Read | Read | Edit |
Request Target Namespace | None | Read | Read | Edit |
Required Certificate | None | Read | Read | Edit |
Security Type | None | Read | Read | Edit |
Service Type | None | Read | Read | Edit |
Service URL | None | Read | Read | Edit |
SOAP Method Name | None | Read | Read | Edit |
User Name | None | Read | Read | Edit |
The Web API Jobs object is new in version 20.15.01. The following table lists the required permissions that you must assign for this object:
Profile | Permission |
---|---|
ServiceDesk Client | None |
ServiceDesk Staff | Read |
ServiceDesk Change Manager | Read |
System Administrator | Read, Create, Edit, Delete, View All, Modify All |
The following table lists the required permissions that you must assign for the fields in this object:
Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|
Failed Response | None | Read | Read | Edit |
Retry Count | None | Read | Read | Edit |
Status | None | Read | Read | Edit |
Success Response | None | Read | Read | Edit |
Task | None | Read | Read | Edit |
Web API Configuration | None | Read | Read | Edit |