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    • 20.15.01 profile-level permissions
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    The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.15.01 (Winter 15):

    For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

    Permissions for new Visualforce pages

    The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.15.01:

    Page

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    BMCServiceDesk.ConsoleQuickViewPage

     

    (tick)

    (tick)

    (tick)

    BMCServiceDesk.ConsoleDashboard 

    (tick)

    (tick)

    (tick)

    BMCServiceDesk.GettingStartedforSRD 

    (tick)

    (tick)

    (tick)

    BMCServiceDesk.FulfillmentInputLookup
    FilterPage
     

    (tick)

    (tick)

    (tick)

    BMCServiceDesk.InsertField   

    (tick)

    BMCServiceDesk.StaffAttachment

    (tick)

      

    (tick)

    BMCServiceDesk.WebAPIConfiguration   

    (tick)

    BMCServiceDesk.WebAPIJobsSettings   

    (tick)

    Permissions for new Apex classes

    The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Remedyforce 20.15.01:

    Class

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    BMCServiceDesk.ChatHelper

    (tick)

    (tick)

    (tick)

    (tick)

    BMCServiceDesk.ConsoleDashboard
    Controller

     

    (tick)

    (tick)

    (tick)

    BMCServiceDesk.ConsoleQuickView
    Controller

     

    (tick)

    (tick)

    (tick)

    BMCServiceDesk.GettingStartedforSRD 

    (tick)

    (tick)

    (tick)

    BMCServiceDesk.FulfillmentInputLookup
    FilterController

     

    (tick)

    (tick)

    (tick)

    BMCServiceDesk. InsertFieldController

       

    (tick)

    BMCServiceDesk.LicenseMetrics
    ReportBatch

     

    (tick)

    (tick)

    (tick)

    BMCServiceDesk.RunLicenseMetrics
    ReportBatch
     

    (tick)

    (tick)

    (tick)

    BMCServiceDesk.WebAPIConfiguration
    Controller

       

    (tick)

    BMCServiceDesk.WebAPIJob   

    (tick)

    BMCServiceDesk.WebAPIJobs
    BatchProcess

     

     

     

    (tick)

    BMCServiceDesk.WebAPIJobs
    Scheduler

       

    (tick)

    BMCServiceDesk.WebAPIJobsSettings
    Controller
       

    (tick)

    BMCServiceDesk.WebAPIJobs   

    (tick)

    BMCServiceDesk.WebAPIJobsUtil   

    (tick)

    BMCServiceDesk.WikiHelpTopics

    (tick)

    (tick)

    (tick)

    (tick)

    BMCServiceDesk.WikiUtility

    (tick)

    (tick)

    (tick)

    (tick)

    Permissions for new objects and fields

    You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.15.01:

    Accounts

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Support Hours

    None

    Edit

    Edit

    Edit

    Agreements

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Tag for Export

    None

    None

    None

    Edit

    Broadcasts

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Record Update Count

    None

    Edit

    Edit

    Edit

    Categories

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Available for Chat

    Read

    Read

    Read

    Edit

    Tag for ExportNoneNoneNoneEdit

    Category Types

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Tag for ExportNoneNoneNoneEdit

    Chat Instances

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    AccountReadReadReadRead
    Assigned DateReadRead Read Read 

    Category

    Edit

    Edit

    Edit

    Edit

    Chat Duration (Minutes)Read Read ReadRead 
    Closed DateRead Read Read Read 
    IncidentRead Read Read Read 
    Opened DateRead Read Read Read 

    State

    Edit

    Edit

    Edit

    Edit

    StatusReadReadReadRead
    Wait Time (Minutes)ReadReadReadRead

    Fulfillment Inputs

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Lookup Filter

    Read

    Edit

    Edit

    Edit

    Impacts

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Tag for Export

    None

    None

    None

    Edit

    Lookup Filters

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    ApplyToSelfService

    Read

    Read

    Edit

    Edit

    Priorities

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Tag for Export

    None

    None

    None

    Edit

    Request Definitions

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Tag for Export

    None

    None

    None

    Edit

    Service Targets

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Use Account Business Hours

    None

    Edit

    Edit

    Edit

    Status

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Tag for Export

    None

    None

    None

    Edit

    SysDashboardWidgets

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    QuickView Display Order

    None

    Edit

    Edit

    Edit

    Span Full Width

    None

    Edit

    Edit

    Edit

    SYSQVFolders

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Tag for ExportNoneNoneNoneEdit

    SYSQVQueries

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Formatting Data

    None

    Edit

    Edit

    Edit

    isQVOptimized

    None

    Edit

    Edit

    Edit

    QueryStatementData

    None

    Edit

    Edit

    Edit

    Tag for ExportNoneNoneNoneEdit

    SYSTemplateFieldInfo

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    From ImportNoneNoneNoneEdit

    Tasks

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Record Update CountNone

    Edit

    Edit

    Edit

    Web API ConfigurationNoneEditEditEdit

    Templates

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Tag for Export

    None

    None

    None

    Edit

    Urgencies

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Tag for Export

    None

    None

    None

    Edit

    Users

    The following table lists the required permissions that you must assign for the new fields added to the object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Last Chat End Time

    Read

    Read

    Read

    Read

    Manage QuickViews

    None

    Read

    Read

    Edit

    Web API Configurations

    The Web API Configurations object is new in version 20.15.01. The following table lists the required profile-level permissions that you must assign for this object:

    ProfilePermission
    ServiceDesk ClientNone
    ServiceDesk StaffRead
    ServiceDesk Change ManagerRead
    System AdministratorRead, Create, Edit, Delete, View All, Modify All

    The following table lists the required permissions that you must assign for the fields in this object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Call Web API on Task Closed

    None

    Read

    Read

    Edit

    Certificate NameNoneReadReadEdit
    HoursNoneReadReadEdit
    InactiveNoneReadReadEdit
    Is SandboxNoneReadReadEdit
    PasswordNoneReadReadEdit
    Request BodyNoneReadReadEdit
    Request Content TypeNoneReadReadEdit
    Request HeadersNoneReadReadEdit
    Request MethodNoneReadReadEdit
    Request Target NamespaceNoneReadReadEdit
    Required CertificateNoneReadReadEdit
    Security TypeNoneReadReadEdit
    Service TypeNoneReadReadEdit
    Service URLNoneReadReadEdit
    SOAP Method NameNoneReadReadEdit
    User NameNoneReadReadEdit

    Web API Jobs

    The Web API Jobs object is new in version 20.15.01. The following table lists the required permissions that you must assign for this object:

    ProfilePermission
    ServiceDesk ClientNone
    ServiceDesk StaffRead
    ServiceDesk Change ManagerRead
    System AdministratorRead, Create, Edit, Delete, View All, Modify All

    The following table lists the required permissions that you must assign for the fields in this object:

    Field

    ServiceDesk
    Client

    ServiceDesk
    Staff

    ServiceDesk
    Change Manager

    System
    Administrator

    Failed ResponseNoneReadReadEdit
    Retry CountNoneReadReadEdit
    StatusNoneReadReadEdit
    Success ResponseNoneReadReadEdit
    TaskNoneReadReadEdit
    Web API ConfigurationNoneReadReadEdit

    Related topic

    Enabling new features in 20.15.01

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