The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, objects, and fields in version 20.13.01:

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.13.01:

Page

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BMCServiceDesk.BroadcastWidgetPage

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.CMDBJsonGenerator

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.StdLayoutCategoryTree

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.ServiceRequestDetail

(tick)

(tick)

(tick)

(tick)

BMCServiceDesk.StdRequestDefinition

(tick)

(tick)

(tick)

(tick)

Permissions for new objects and fields

You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.13.01:

Incidents

The following table lists the permissions that you must assign for new fields added to the Incident object.

Field

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

StatusReadReadReadRead
Opened DateReadReadReadRead
Request DetailReadReadReadRead
Request DefinitionEditEditEditEdit

Request Detail Inputs

In this object, assign the Edit permission to all fields. Perform this step for the ServiceDesk Client, ServiceDesk Staff, ServiceDesk Change Manager, and System Administrator profiles.

Temporary Attachments

The Temporary Attachment object is new in version 20.13.01. The following table lists the required profile-level permissions that you must assign for this object:

Profile
Permission
ServiceDesk ClientRead
ServiceDesk StaffRead
ServiceDesk Change ManagerRead
System AdministratorRead, Create, Edit, Delete, View All, Modify All

Related topic

Enabling new features in 20.13.01

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