The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, objects, and fields in version 20.13.01:
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Remedyforce 20.13.01:
| Page | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| BMCServiceDesk.BroadcastWidgetPage |
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|
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| BMCServiceDesk.CMDBJsonGenerator |
|
|
|
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| BMCServiceDesk.StdLayoutCategoryTree |
|
|
|
|
BMCServiceDesk.ServiceRequestDetail |
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|
|
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| BMCServiceDesk.StdRequestDefinition |
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|
|
|
Permissions for new objects and fields
You must configure profile-level access for the following new or updated objects in BMC Remedyforce 20.13.01:
Incidents
The following table lists the permissions that you must assign for new fields added to the Incident object.
| Field | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|
| Status | Read | Read | Read | Read |
| Opened Date | Read | Read | Read | Read |
| Request Detail | Read | Read | Read | Read |
| Request Definition | Edit | Edit | Edit | Edit |
Request Detail Inputs
In this object, assign the Edit permission to all fields. Perform this step for the ServiceDesk Client, ServiceDesk Staff, ServiceDesk Change Manager, and System Administrator profiles.
Temporary Attachments
The Temporary Attachment object is new in version 20.13.01. The following table lists the required profile-level permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Client | Read |
| ServiceDesk Staff | Read |
| ServiceDesk Change Manager | Read |
| System Administrator | Read, Create, Edit, Delete, View All, Modify All |