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Unsupported product

 

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The installation utility cannot connect to the Perl HTTP server that it uses to perform a product installation and therefore will not start.

Explanation

Solution

You have specified a proxy server for internet connections in your web browser.

Remove or bypass the proxy server setting. See To fix the problem.

You are installing into a Windows Terminal Services or Terminal Server environment and the change.exe file does not exist in the Windows\System32 directory on the computer on which you are installing products. The installation utility uses this file to change to install mode, if necessary, in a Terminal Services or Terminal Server environment.

Copy the change.exe file from another Terminal Services or Terminal Server computer or launch the installation utility from the Add/Remove Programs utility and use the -no_change_exe command line option. See Command line options.

The following error message is displayed: You are trying to close this window; close yes or no Pop-up blocker software is running on the computer where you are installing products. The installation utility will not launch if pop-up blocker software is running.

Select Yes to close the installation utility, then temporarily disable the pop-up blocker software. The procedures and requirements for disabling pop-up blocker software vary depending on the software that you are using. Consult the documentation provided with the pop-up blocker software for instructions.

To fix the problem

Perform the appropriate task for the browser that you are using: 

Internet Explorer

  • Remove the proxy server connection setting by selecting Tools > Internet Options > Connections tab > LAN Settings and clearing the*Use a proxy server* check box.
  • Bypass the setting by selecting Tools > Internet Options > Connections tab > LAN Settings > Bypass proxy server for local addresses.