Page tree

Unsupported product

 

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

The installation fails with the following error message: We were unable to install Perl. At least 1 meg is needed in /tmp

Explanation

Solution

An incompatible version of the installation utility was downloaded from the BMC product download or ftp site and therefore cannot be used to run the utility on some UNIX platforms.

The installation utility product download and ftp sites consist of several versions based on supported UNIX platforms. Download either the version that corresponds to the platform that you are installing to or the version that is compatible for all UNIX platforms.

The installation utility cannot write to the $HOME directory.

See To fix the problem.

To fix the problem

Make sure that

  • you have write permissions for the $HOME and $HOME/BMCINSTALL directories.
  • the umask setting is set to 022.
  • you have enough disk space on the computer on which you are installing products.
  • you do not switch to the installation account using su, because the $HOME environment variable may not be set properly.