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This section provides instructions for installing a BMC ProactiveNet Integration Service and BMC ProactiveNet Remote Cell on a Linux, IBM AIX, or Solaris operating system for the first time. Before installing, ensure that you review the Recommendations for installing BMC ProactiveNet Integration Service.

For instructions and more information about installing multiple BMC ProactiveNet Integration Services, see Installing multiple BMC ProactiveNet Integration Services on a single computer (Linux, IBM AIX, or Solaris).

Before you begin

  • BMC recommends that you use MobaXterm as the UI to install BMC ProactiveNet on Linux/Solaris systems.

Installing as a non-root user

You can install BMC ProactiveNet Integration Service and BMC ProactiveNet Remote Cell as a user with root permissions or a non-root user with Sudo permissions.

To install as a non-root user, perform the following steps:

  1. Log on as a root user.
  2. Use the useradd command to create a user account. Assign a password to this user account.
  3. Open the /etc/sudoers file.
  4. At the end of the file, add the line <NON_ROOT_USER> ALL=(ALL) PASSWD:ALL, where <NON_ROOT_USER> is the user account you created.
  5. Save the file and exit from root.
  6. Log on to the computer using the non-root user account you created.
  7. Save the BPPMAgent.zip file on your drive and extract its contents.
  8. Run sudo install.sh. Enter the non-root account password when prompted.

To install BMC ProactiveNet Integration Service and BMC ProactiveNet Remote Cell on Linux, IBM AIX, or Solaris operating system

Perform the following steps to install BMC ProactiveNet Integration Service and BMC ProactiveNet Remote Cell on Linux, IBM AIX, or Solaris operating system:

  1. Access one of the following locations and download the BMC ProactiveNet Integration Service installation program:

  2. Save the BPPMAgent.zip file on your drive and extract its contents.
  3. Apply executable rights to all the installation files by running the following command: 

    chmod -R 755 installationDirectoryFolderName 

    installationDirectoryFolderName is the name of the folder that contains all the installation files.

    For example, chmod -R 755 Disk1

  4. On a command line, run the following command as an administrator:
    ./install.sh
  5. On the Welcome page, click Next.
  6. On the License Agreement page, select I agree to the terms of the license agreement, and click Next.

    The preinstallation check utility verifies whether the computer meets the requirements for installing the BMC ProactiveNet Integration Service. If the preinstallation check fails, the errors or warnings are listed in the Notification page. In that case, ensure that you correct the issues, and restart the installation process.


    Note

    If you want to install an additional Integration Service, on the Existing Installed Instances Detected page, select Install a new instance of this application.

  7. On the Directory Selection page, retain the default directory (/opt/bmc/BPPMAgent), or select a directory of your choice, and click Next.
  8. On the Component selection page, select the components that you want to install, and click Next. The following table lists the components that you can install and the procedure to install and configure them:

    Component

    Procedure

    BMC ProactiveNet Integration Service

    Configuring the BMC ProactiveNet Integration Service

    BMC ProactiveNet Remote Cell

    Configuring the BMC ProactiveNet Remote Cell

  9. Review the Installation Preview page, and click Install to start the installation.
  10. On the Installation Summary page, click View Log to view the log file, or click Done to exit the installation.

Notes

  • The remote cell is not supported on the Solaris Intel X86 platform.
  • The BMC ProactiveNet Integration Service is supported on computers running Linux as a guest operating system installed by using VMware.
  • You can check the version of the BMC ProactiveNet Integration Service in the installationDirectory/pw/pronto/bin/AGENT_VERSION file.
  • To replace a BMC Event and Impact Management cell, see Migrating event management from BMC Event and Impact Management to BMC ProactiveNet.
  • Installing multiple BMC ProactiveNet Integration Services on a single computer adds additional load on the computer in terms of CPU, IO, Memory, and TCP buffer.

Related topic

Configuring the Integration Service for extended security