Before you begin installing the BMC ProactiveNet Performance Management Triage and Remediation Solution, verify that your system meets the recommended systems requirements and has all prerequisite software installed and configured.
Warning
When installing a BSM Solution, the BMC Atrium Orchestrator Content Installer checks for prerequisite Remedy IT Service Management software. If the software is not present on the system, the Content Installer will not proceed. If you do not want to install BMC Remedy ITSM artifacts related to the BMC ProactiveNet Performance Management Triage and Remediation solution, then use the Custom Set path to install the Atrium Orchestrator Content. See Installation paths.
Required products and versions
For a list of the BMC software products and versions that must be installed and functioning prior to implementing BMC ProactiveNet Performance Management Triage and Remediation Solution, see to the System Requirements and Product Compatibility document on the Customer Support website at http://www.bmc.com/support_home .
BMC Atrium Orchestrator requirements
You must have installed and configured the BMC Atrium Orchestrator platform components, as described in Installing the BMC Atrium Orchestrator platform.
You must also download and run the BMC Atrium Orchestrator Content Installer, to install the various modules, adapters, and artifacts required by the solution. See Installing the BMC Atrium Orchestrator components for the solution.
BMC Remedy ITSM requirements
If you are using BMC Remedy ITSM implementations, you must be running BMC Remedy ITSM and BMC Remedy Application Request System (ARS). BMC recommends you use the Content Installer to install the following preconfigured artifacts that are required for the solution:
- Change and Task Templates
- Incident Templates
- Filters
- Operational Categorizations
- Approval Process Configurations
Note
Events can be processed with or without BMC Remedy ITSM implementations. If you do not want to install BMC Remedy ITSM artifacts related to the BMC ProactiveNet Performance Management Triage and Remediation solution, then use the Custom Set path to install the Atrium Orchestrator Content. See Installation paths.
Related installation and configuration documentation
The following publications are useful when implementing the BMC ProactiveNet Performance Management Triage and Remediation Solution:
- BMC Atrium Orchestrator Application Adapter User Guide for Remedy AR System
- BMC Atrium Orchestrator Operations Actions (OA) Management Modules User Guide
- BMC Remedy Change Management User's Guide
- BMC Remedy IT Service Management Concepts Guide
- BMC Remedy IT Service Management Configuration Guide
- Task Management System Administrator's Guide
- BMC Atrium Orchestrator Installation Manual
- BMC Atrium Orchestrator System Administrator Guide
- BMC Atrium Orchestrator Development Studio User Guide
- BMC Atrium Orchestrator Base Adapters User Guide
- BMC Atrium Orchestrator Application Adapter User Guide for BMC Event Manager and ProactiveNe t
- BMC Atrium Orchestrator Application Adapter User Guide for BMC Remedy AR System
- BMC ProactiveNet User Guide
- BMC ProactiveNet Administrator Guide
- BMC ProactiveNet Installation and Configuration
- PATROL Console for UNIX User Guide
- PATROL Console for Microsoft Windows Volume 3 – Customizing PATROL User Guide
- PATROL Script Language Reference Manual Volume 2 – PSL Functions
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