Downloading the installation files

Downloading the installation utility and the product files

1. Create a directory in which to place the downloaded files.

   Note

   On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure. 

2. Go to http://www.bmc.com/available/epd.html.

3. At the logon prompt, enter your user ID and password, and click Submit.
4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
6. Verify that the correct profile is displayed for your download purpose, or use the Profile list to select a different profile.
7. You can download the installation utility and the product patch using one of the following methods:
   
   • Using Component View
   • Using License Products View

   Using Component View

   1. In the Filter Products text box under Products, type BMC PATROL Installation Utility and press Enter, or click Go.
   2. From the list of products displayed on the right side, click BMC PATROL Installation Utility.
   3. In the pop-up window, select the 10.5.00 version, the Platform (if applicable), and click Go.

   4. In the Products tab, based on the operating system, select the check box next to the files.

      Link title	Actual file name	Platform
      BMC PATROL Installation Utility Version 10.5.00 - Windows Only	ins_WINDOWS_10500.zip	Microsoft Windows/NT
      BMC PATROL Installation Utility Version 10.5.00 - All UNIX/LINUX	ins_ALL_10500.tar	All Platforms

   5. To download the selected files, click Download (FTP) or Download Manager:
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
   6. To go back to the product listing page to download other product files, click the X link that is displayed to the top-right of the pop-up window.
   7. In the Filter Products text box under Products, type BMC PATROL Agent and press Enter, or click Go.
   8. From the list of products displayed on the right side, click BMC PATROL Agent.
   9. In the pop-up window, select the 10.0.00 version, the Platform (if applicable), and click Go.

   10. In the Product tab, based on the operating system, select the check box next to the files. 
       
       

       Link title	Actual file name	Platform
       BMC PATROL Agent Version 10.0.00	PIA_ALL_10000.tar	All Platforms
       BMC PATROL Agent Version 10.0.00	PIA_WINDOWS_10000.zip	Microsoft Windows/NT

   11. To download the selected files, click Download (FTP) or Download Manager:
       • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
       • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
         This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

   Using Licensed Products View 

   1. Click Go To Licensed Products View
   2. Locate BMC TrueSight Operations Management and expand its entries to show the available version numbers.
   3. Expand BMC TrueSight Operations Management 10.5.00 to show the available components.

   4. Locate and expand BMC PATROL Installation Utility 10.5.00 to show the available files.

   5. Select the check box next to the files, based on the appropriate platforms.

      Link title	Actual file name	Platform
      BMC PATROL Installation Utility Version 10.5.00 - Windows Only	ins_WINDOWS_10500.zip	Microsoft Windows/NT
      BMC PATROL Installation Utility Version 10.5.00 - All UNIX/LINUX	ins_ALL_10500.tar	All Platforms

   6. To download the selected files, click Download (FTP) or Download Manager:
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
   7. Expand BMC TrueSight Operations Management and expand its entries to show the available version numbers.
   8. Expand BMC TrueSight Operations Management 10.5.00 to show the available components.
   9. Locate and expand BMC PATROL Agent 10.0.00 to show the available files..

   10. Select the check box next to the files, based on the appropriate platforms.

       Link title	Actual file name	Platform
       BMC PATROL Agent Version 10.0.00	PIA_ALL_10000.tar	All Platforms
       BMC PATROL Agent Version 10.0.00	PIA_WINDOWS_10000.zip	Microsoft Windows/NT

   11. To download the selected files, click Download (FTP) or Download Manager:
       • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
       • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
         This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

Related topics

Installing in UNIX environment

Installing in Windows Environment

Installing in a BMC ProactiveNet Performance Management environment

Installing in a TrueSight Operations Management environment