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This section provides the information that you need to download and install the product from the BMC Electronic Product Distribution (EPD) website. BMC PATROL for Microsoft Windows Servers is packaged with the BMC Performance Manager for Servers 3.5.00 solution.

To download the installation utility and product from the EPD website
  1. Create a directory in which to place the downloaded files.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose.
  7. You can download the installation utility and the product using either of the following methods:
Using Component View 
  1. In the Filter Products: field, type BMC PATROL Installation Utility.
  2. Click Go.
  3. In the right pane, click BMC PATROL Installation Utility.
  4. In the Version: list, select 9.6.02, and click Go.
  5. In the Products tab, based on the operating system, select the check box next to the files.

    Link titleActual file name

    BMC PATROL Installation Utility Version 9.6.00 - Windows Only

    ins_WINDOWS_9600.zip

  6. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  7. Click  to close the window.
  8. In the Filter Products: field, type BMC PATROL for Microsoft Windows.
  9. Click Go.
  10. In the right pane, click BMC PATROL for Microsoft Windows.
  11. In the Version: list, select 4.9.00, and click Go.
  12. In the Products tab, select the check box next to the file,

    Link title

    Actual file name

    Platform
    BMC PATROL Version 4.9.00 for Microsoft Windows Serverspsx_ALL_4900.zipMicrosoft Windows/NT

    MD5 hash value for PSX_ALL_4900.zip file is ef2ae93baa8f1dd9272148407bd4d98c

  13. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  14. Complete the installation procedure described in the Installing the product section.
Using Licensed Products View 
  1. Click Go To Licensed Products View.
  2. Locate BMC Performance Manager for Servers and expand its entries to show the available version numbers.
  3. Expand BMC Performance Manager for Servers 3.5.00 to show the available components.
  4. Expand BMC PATROL Installation Utility 9.6.02 and BMC PATROL for Microsoft Windows 4.9.00 to show the available components.
  5. Select the check box next to the files as appropriate,

    Link titleActual file namePlatform

    BMC PATROL Installation Utility Version 9.6.00 - Windows Only

    ins_WINDOWS_9600.zip

    Microsoft Windows/NT
    BMC PATROL Version 4.9.00 for Microsoft Windows Serverspsx_ALL_4900.zipMicrosoft Windows/NT
  6. To download the selected files, click Download (FTP) or Download Manager:
      • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
      • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
        This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  7. Complete the installation procedure described in the Installing the product section.

Installing the product 

Before you begin

You must install the product on the following computers:

  • Hosts that are running the PATROL Agent
  • Hosts that are running the PATROL Console

Before you install the product, complete the following steps:

  1. Stop the PATROL Agent.
  2. Back up the PATROL_CACHE directory.
  3. Delete all BMC PATROL for Microsoft Windows files from the PATROL_CACHE directory.
  4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.

To install the BMC PATROL for Microsoft Windows 4.9.00

  1. Extract the installation utility for your operating system as appropriate:

      • For Windows, double-click ins_WINDOWS_9600.zip.
        The contents of the files are extracted into the bmc_products subdirectory.
  2. Extract the product files for your operating system as appropriate:
      • For Windows, double-click psx_ALL_4900.zip.
        The contents of the files are extracted into the bmc_products subdirectory. 

        Note

        You must install BMC PATROL for Microsoft Windows Servers on the PATROL Console Server if the client is a BMC PATROL Central Operator – Microsoft Windows Edition. You must install the product on the BMC PATROL Central Operator – Web Edition if the client is Web Central Operator Console.

  3. From the bmc_products directory, run the installation utility as appropriate for your operating system:

      • For Windows, double-click setup.exe.

  4. Follow the on-screen instructions until the Select Products and Components to Install page is displayed. 

  5. On the Select Products and Components to Install page, expand PATROL for Microsoft Windows Servers, expand PATROL Knowledge Modules for Microsoft Windows and PATROL Reporting and Utilitiesselect the components you want to install.

  6. Follow the on-screen instructions to complete the installation.

    After you complete the installation steps, you can delete the temporary directory and its contents.

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