In the PATROL console, the Processes or Job Objects containers are offline, do not display any instances, are not discovered, or do not collect data. The _CollectionStatus parameter displays a message stating that a performance object is not loaded or enabled.
In addition, if service executables are being monitored, the instances for those service executables are not displayed.
Explanation | Solution |
|---|---|
The Microsoft Performance counter collector perfproc.dll is disabled. | To resolve this problem, enable perfproc.dll. After you enable perfproc.dll, you may need to restart the PATROL Agent. |
The PATROL Agent default account cannot read a registry key. | The following registry might be locked and cannot be read by the PATROL Agent default account: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib\009 To resolve this problem, grant read access for this registry key to the PATROL Agent default account. |
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