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The following table lists locations where you can find diagnostic information for problems with PATROL for Microsoft Windows Servers.

Type

Location

Description

Installation logs

%USERPROFILE%\Application Data\BMCINSTALL

See Installation logs.

System Output Window

See the documentation for your PATROL console.

The system output window contains messages relating to the operation of KMs, including error messages.

PATROL Event Manager

From the PATROL console, right-click the host and select Event Manager.

The PATROL Event Manager shows all of the PATROL related events for the host.

You can check here to determine if NOTIFY_EVENTS are being generated.

PATROL Diags

From the PATROL console, load KM PSX_APPLICATION_DEBUG and right-click Application Trace icon > KM Commands > Create Diagnostic Report

PATROL Diags provides a variety of information about your environment that support requires.

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