If you encounter certain problems using this KM, BMC Support might request that you configure trace options for debug purposes.
To enable and configure trace options at the application level
- Choose PATROL Admin > Configure Trace Options from either the Performance Counter Wizard (NT_PERMON_WIZARD) or WMI Wizard (NT_WMI) application menus. The Configure Trace Options - Application Classes dialog box displays.
- In the Application Class list, click the application class for which you want trace debug enabled.
- Click Trace status ON to enable trace debug for the selected applications.
- In the Output destination field, choose WINDOW to display the trace information to a window or choose FILE to send the trace information to a file.
- Click Apply to active your changes.
- Click Exit to close the dialog box.
To enable and configure trace options at the parameter level
- Choose PATROL Admin > Configure Trace Options from either the NT_PERMON_COUNTER or NT_WMI_PARAMETER application menus. The Configure Trace Options - Parameters dialog box displays.
- In the Parameter list, click the parameters for which you want trace debug enabled.
- Click Trace status ON to enable trace debug for the selected parameters.
- In the Output destination field, choose WINDOW to display the trace information to a window or choose FILE to send the trace information to a file.
- Click Apply to active your changes.
- Click Exit to close the dialog box.
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